Install Nightmare and more.

[Allen Drake]

I just got done putting together a new system and was ready to
install Windows 7 Ultimate. This will be my third clean install in as
many weeks but I didn't have a new disk to I thought I would just go
online to the "Store" (Microsoft) and purchase a key and download the
application. All I really needed was a valid key, right? I already had
several disks so like Office why wouldn't this work I ask. I paid the
three hundred dollars got my key and off I go.

The new system fired up ok, I am always happy to see this happen so I
am feeling pretty good so far. I place a Win7 disk in the drive and
everything looks fine. When I enter the key supplied in an email it is
rejected. I called TS as I had done with problems with other installs
that I won't go into now. I got the phone number off the Internet
search and dialed it up. I got a guy with a heavy accent right away.
Not the usual procedure as I remember speaking to someone that gave me
a case number and then transferred me to that guy in India.(named
Betty?). I thought it was simply because it was late and the regular
MS tech support people were off duty. The guy seemed to try to help me
but the problem is a bit more complicated because I downloaded a small
install application on another desktop and didn't want to install
Windows on that system.

"Betty" (he actually told me his name but I forget it) then told me
he wanted me to fire up that old desktop but I needed to shut down the
new one because I used the mouse and keyboard. I did this when he then
said he needed to take a look at it and had me allow him top have
remote access. He then ran a scan and showed me several errors and
indications of registry errors. Just like what you would expect to see
if you went to one of those con job web sites that want to sell you
their program. He insisted I needed to subscribe and pay him $169.00
and $139. for each other computer to get the infections cleaned. Now I
knew I was being conned but did not expect it from someone telling me
he was a MS tech support guy. He wants to call me later to convince me
to pay him.

I still don't have Windows 7 on my new system but did continue
without entering a key but I don't know what will happen next.

Can anyone tell me how to get this OS installed? Can I copy this
small Install application to media and do it that way? Will I get kelp
if I call back and speak to TS again? Do I need a disk to install
from?
This guy also told me I couldn't re-install Win7 again if I need to
do a clean install on any system without paying again. Is this so?

Thank to anyone that comments on what I might do now to get things
right.

Regards.

Al

 

[Time Lady]

Afaik you cannot officially download Windows 7 (or any other of their
operating systems) from Microsoft as they would supply the disc as well as
the key (I'm sure someone will correct me if I'm wrong,) sounds to me if you
downloaded Win 7 then it wasn't genuine, the fact that when you called TS
you ended up with them trying to scam you suggests you weren't in contact
with MS. I would think that after 30 days you'd get a message saying Win 7
hasn't been activated or even worse that it isn't genuine, you could try to
call them to activate Win 7 to find out for sure, if the key is found to be
fake & you can show you thought you were buying a key from an official site
they may offer you a new one in exchange for all the details of the rogue
site.

This is the MS U.S. contact page:
http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Site_Contact_Us
UK page: https://emea.microsoftstore.com/UK/en-GB/Contact-Us this has a drop
down box at the top to visit the MS site in other countries.

Hth,
Time Lady.
--------------------------------------------------------------------------------

"Allen Drake" wrote in message


I just got done putting together a new system and was ready to
install Windows 7 Ultimate. This will be my third clean install in as
many weeks but I didn't have a new disk to I thought I would just go
online to the "Store" (Microsoft) and purchase a key and download the
application. All I really needed was a valid key, right? I already had
several disks so like Office why wouldn't this work I ask. I paid the
three hundred dollars got my key and off I go.

The new system fired up ok, I am always happy to see this happen so I
am feeling pretty good so far. I place a Win7 disk in the drive and
everything looks fine. When I enter the key supplied in an email it is
rejected. I called TS as I had done with problems with other installs
that I won't go into now. I got the phone number off the Internet
search and dialed it up. I got a guy with a heavy accent right away.
Not the usual procedure as I remember speaking to someone that gave me
a case number and then transferred me to that guy in India.(named
Betty?). I thought it was simply because it was late and the regular
MS tech support people were off duty. The guy seemed to try to help me
but the problem is a bit more complicated because I downloaded a small
install application on another desktop and didn't want to install
Windows on that system.

"Betty" (he actually told me his name but I forget it) then told me
he wanted me to fire up that old desktop but I needed to shut down the
new one because I used the mouse and keyboard. I did this when he then
said he needed to take a look at it and had me allow him top have
remote access. He then ran a scan and showed me several errors and
indications of registry errors. Just like what you would expect to see
if you went to one of those con job web sites that want to sell you
their program. He insisted I needed to subscribe and pay him $169.00
and $139. for each other computer to get the infections cleaned. Now I
knew I was being conned but did not expect it from someone telling me
he was a MS tech support guy. He wants to call me later to convince me
to pay him.

I still don't have Windows 7 on my new system but did continue
without entering a key but I don't know what will happen next.

Can anyone tell me how to get this OS installed? Can I copy this
small Install application to media and do it that way? Will I get kelp
if I call back and speak to TS again? Do I need a disk to install
from?
This guy also told me I couldn't re-install Win7 again if I need to
do a clean install on any system without paying again. Is this so?

Thank to anyone that comments on what I might do now to get things
right.

Regards.

Al

 

[Paul]

I just got done putting together a new system and was ready to
install Windows 7 Ultimate. This will be my third clean install in as
many weeks but I didn't have a new disk to I thought I would just go
online to the "Store" (Microsoft) and purchase a key and download the
application. All I really needed was a valid key, right? I already had
several disks so like Office why wouldn't this work I ask. I paid the
three hundred dollars got my key and off I go.

The new system fired up ok, I am always happy to see this happen so I
am feeling pretty good so far. I place a Win7 disk in the drive and
everything looks fine. When I enter the key supplied in an email it is
rejected. I called TS as I had done with problems with other installs
that I won't go into now. I got the phone number off the Internet
search and dialed it up. I got a guy with a heavy accent right away.
Not the usual procedure as I remember speaking to someone that gave me
a case number and then transferred me to that guy in India.(named
Betty?). I thought it was simply because it was late and the regular
MS tech support people were off duty. The guy seemed to try to help me
but the problem is a bit more complicated because I downloaded a small
install application on another desktop and didn't want to install
Windows on that system.

"Betty" (he actually told me his name but I forget it) then told me
he wanted me to fire up that old desktop but I needed to shut down the
new one because I used the mouse and keyboard. I did this when he then
said he needed to take a look at it and had me allow him top have
remote access. He then ran a scan and showed me several errors and
indications of registry errors. Just like what you would expect to see
if you went to one of those con job web sites that want to sell you
their program. He insisted I needed to subscribe and pay him $169.00
and $139. for each other computer to get the infections cleaned. Now I
knew I was being conned but did not expect it from someone telling me
he was a MS tech support guy. He wants to call me later to convince me
to pay him.

I still don't have Windows 7 on my new system but did continue
without entering a key but I don't know what will happen next.

Can anyone tell me how to get this OS installed? Can I copy this
small Install application to media and do it that way? Will I get kelp
if I call back and speak to TS again? Do I need a disk to install
from?
This guy also told me I couldn't re-install Win7 again if I need to
do a clean install on any system without paying again. Is this so?

Thank to anyone that comments on what I might do now to get things
right.

Regards.

Al

http://www.microsoftstore.com/store/msstore/en_US/list/parentCategoryID.44066700/categoryID.50726100

Windows 7 Ultimate From $219.99

http://www.microsoftstore.com/store...goryID.44066700/categoryID.50726100/list.true

Windows 7 Ultimate $319.99 Full version <--- this could be what you got...

This product includes both 32- and 64-bit versions for a single computer

90 days of Microsoft Support Services included

http://windows.microsoft.com/en-US/windows/help/contact-support

Microsoft Support
Get help by e-mail, phone, or chat for:

Windows 7 <--- answering some questions awaits...

After answering some fool questions, I ended up here.

http://support.microsoft.com/gp/install2

This product may qualify for no-charge installation or setup support.
You may choose from the following support options:

* Call Microsoft at (866) 234-6020 <--------
* Find information at Microsoft Answers.

Your "90 day clock" will undoubtedly be ticking, when you make
that call, but at least you won't be talking to Betty (or Wilma
or Fred or Barney).

Note - with support web pages like that, it pays to answer those
"fool questions" yourself, because sometimes that phone number is
computed via geolocation. I'm in Canada, and they may use a different
number in your locality.

This "small application" you've got - why would that be necessary ?
A key, presumably, is small enough to be a single line in an email.
Would the "small application" actually be a downloader, designed to
download an entire DVD etc ?

Paul

 

[R. C. White]

Hi, Allen.

I place a Win7 disk in the drive and

Tell us more about this disk. Full retail? Or MSDN? Or OEM? Their
Product Keys are different. If that is an OEM disk from Dell, then it
probably won't work on an HP - or with a downloaded key from Microsoft - but
you probably know that.

The 64-bit or the 32-bit Win7 Ultimate disk? The same retail Product Key
works on both disks, so it shouldn't matter - but it might. More details
about that disk and about your hardware might help us help you figure this
out.

I still don't have Windows 7 on my new system but did continue without
entering a key but I don't know what will happen next.

Many users (including myself a few times) install Win7 first without the PK,
then add it later within the 30-day time limit allowed by Microsoft. (Win7
will remind you to do this.) When you continued without the key, what
happened? You say you don't have Win7 on your new system; how far did you
get?

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP (2002-2010)
Windows Live Mail 2011 (Build 15.4.3538.0513) in Win7 Ultimate x64 SP1


"Allen Drake" wrote in message

I just got done putting together a new system and was ready to
install Windows 7 Ultimate. This will be my third clean install in as
many weeks but I didn't have a new disk to I thought I would just go
online to the "Store" (Microsoft) and purchase a key and download the
application. All I really needed was a valid key, right? I already had
several disks so like Office why wouldn't this work I ask. I paid the
three hundred dollars got my key and off I go.

The new system fired up ok, I am always happy to see this happen so I
am feeling pretty good so far. I place a Win7 disk in the drive and
everything looks fine. When I enter the key supplied in an email it is
rejected. I called TS as I had done with problems with other installs
that I won't go into now. I got the phone number off the Internet
search and dialed it up. I got a guy with a heavy accent right away.
Not the usual procedure as I remember speaking to someone that gave me
a case number and then transferred me to that guy in India.(named
Betty?). I thought it was simply because it was late and the regular
MS tech support people were off duty. The guy seemed to try to help me
but the problem is a bit more complicated because I downloaded a small
install application on another desktop and didn't want to install
Windows on that system.

"Betty" (he actually told me his name but I forget it) then told me
he wanted me to fire up that old desktop but I needed to shut down the
new one because I used the mouse and keyboard. I did this when he then
said he needed to take a look at it and had me allow him top have
remote access. He then ran a scan and showed me several errors and
indications of registry errors. Just like what you would expect to see
if you went to one of those con job web sites that want to sell you
their program. He insisted I needed to subscribe and pay him $169.00
and $139. for each other computer to get the infections cleaned. Now I
knew I was being conned but did not expect it from someone telling me
he was a MS tech support guy. He wants to call me later to convince me
to pay him.

I still don't have Windows 7 on my new system but did continue
without entering a key but I don't know what will happen next.

Can anyone tell me how to get this OS installed? Can I copy this
small Install application to media and do it that way? Will I get kelp
if I call back and speak to TS again? Do I need a disk to install
from?
This guy also told me I couldn't re-install Win7 again if I need to
do a clean install on any system without paying again. Is this so?

Thank to anyone that comments on what I might do now to get things
right.

Regards.

Al

 

[thanatoid]

<snip>

I have no comments on your Win7 problems. I still use Win98SE
Lite (www.litepc.com) and I hope to be able to do so for a long
time.

I do, however, have a useful piece of advice for you, if you are
willing to take any from someone demented enough to still use a
normal and comprehensible computer OS.

Since you have more than one system, you should have a KVM
switch. They cost about 30 bucks and are incredibly useful. You
can have 2 computers and one mouse, monitor, and keyboard.
Depending on the model, to switch between systems, you usually
hit some key - in my case, it's scroll lock twice. I have had
this one for about 8 years, it's made by a IOGear, a Cisco
subdivision, but a Belkin one from Office Depot will probably do
just fine.

There are models for more systems if you have more than 2.

Here's a sample:

2-port
http://www.tigerdirect.com/applications/SearchTools/item-
details.asp?EdpNo=5591181&Sku=U12-40715
$30

4-port
http://www.tigerdirect.com/applications/SearchTools/item-
details.asp?EdpNo=5591183&Sku=U12-40716
$40

(There is another 4-port one for 10 bucks more which looks
identical and has the same description but I can't tell what the
difference is, and I'm too lazy to read the specs page.)

 

[Gene E. Bloch]

The OP didn't download a Windows installation, he downloaded a product
key.

Try to find a reasonable newsreader - WLM seriously messes up quoting,
and if you reply in a longish thread, no one will be able to figure out
what you wrote and what you quoted (I should day *didn't* quote).

 

[Time Lady]

Sorry, I took op statement that he downloaded the application as meaning he
downloaded Win 7.
TL.

 

[Gene E. Bloch]

Now you've made me doubt what I said

Near the end of his post he says "I downloaded a small install
application on another desktop", and that's what I thought he meant,
i.e., not Windows...So I guess that resolves the issue, or maybe not

Either way, it should have worked OK, AFAIK - but in my case, "AFAIK" is
probably not anywhere near enough.

I am mystified by the tech support person Betty. He sure doesn't sound a
lot like a Microsoft tech, so I wonder where Allen Drake got the phone
number he used.

 

[Mikey]

Betty is probably Peggy's brother...

Mike

 

[Allen Drake]

Hi, Allen.


Tell us more about this disk. Full retail? Or MSDN? Or OEM? Their
Product Keys are different. If that is an OEM disk from Dell, then it
probably won't work on an HP - or with a downloaded key from Microsoft - but
you probably know that.

The 64-bit or the 32-bit Win7 Ultimate disk? The same retail Product Key
works on both disks, so it shouldn't matter - but it might. More details
about that disk and about your hardware might help us help you figure this
out.


Many users (including myself a few times) install Win7 first without the PK,
then add it later within the 30-day time limit allowed by Microsoft. (Win7
will remind you to do this.) When you continued without the key, what
happened? You say you don't have Win7 on your new system; how far did you
get?

RC

Ok TC I will respond to your post first. The disk I used was one I
had used for another install on my wife's computer. I tried entering a
new product key sent to me by email when I purchased Ultimate. The
disk was for Home Premium so the key didn't work. I just got off the
phone with a real MS support guy that has me installed and validated.
The first guy was from iyogi.net posing as an MS support member.
Lesson learned.

I have now purchased full versions for all my machines and run them
all at 64Bit.I put together all my systems just for fun and would
never guy a brand name computer. My latest is this AMD Phonom II X6
1055T with 8 Gigs @ 1333 Mhg bus on an ASUS MoBo with an Invidia
GeForce 550Ti. A Thermaltake PSU @850 watts. The only thing I didn't
care for is the case. A Nine Hundred Two. Not user friendly what so
ever.

Thanks for the help.


Al

 

[Allen Drake]

http://www.microsoftstore.com/store/msstore/en_US/list/parentCategoryID.44066700/categoryID.50726100

Windows 7 Ultimate From $219.99

http://www.microsoftstore.com/store...goryID.44066700/categoryID.50726100/list.true

Windows 7 Ultimate $319.99 Full version <--- this could be what you got...

This product includes both 32- and 64-bit versions for a single computer

90 days of Microsoft Support Services included

http://windows.microsoft.com/en-US/windows/help/contact-support

Microsoft Support
Get help by e-mail, phone, or chat for:

Windows 7 <--- answering some questions awaits...

After answering some fool questions, I ended up here.

http://support.microsoft.com/gp/install2

This product may qualify for no-charge installation or setup support.
You may choose from the following support options:

* Call Microsoft at (866) 234-6020 <--------
* Find information at Microsoft Answers.

Your "90 day clock" will undoubtedly be ticking, when you make
that call, but at least you won't be talking to Betty (or Wilma
or Fred or Barney).

Note - with support web pages like that, it pays to answer those
"fool questions" yourself, because sometimes that phone number is
computed via geolocation. I'm in Canada, and they may use a different
number in your locality.

This "small application" you've got - why would that be necessary ?
A key, presumably, is small enough to be a single line in an email.
Would the "small application" actually be a downloader, designed to
download an entire DVD etc ?

Paul

Yes. It was a downloader that installs Windows directly from
Microsoft from what I understand. I believe this is what I did when I
used Windows anytime update to bring my other systems up to Ultimate.

All is fine and dandy now to I am happy again.

Thanks for the links and the help.

Al

 

[Allen Drake]

<snip>

I have no comments on your Win7 problems. I still use Win98SE
Lite (www.litepc.com) and I hope to be able to do so for a long
time.

I do, however, have a useful piece of advice for you, if you are
willing to take any from someone demented enough to still use a
normal and comprehensible computer OS.

Since you have more than one system, you should have a KVM
switch. They cost about 30 bucks and are incredibly useful. You
can have 2 computers and one mouse, monitor, and keyboard.
Depending on the model, to switch between systems, you usually
hit some key - in my case, it's scroll lock twice. I have had
this one for about 8 years, it's made by a IOGear, a Cisco
subdivision, but a Belkin one from Office Depot will probably do
just fine.

There are models for more systems if you have more than 2.

Here's a sample:

2-port
http://www.tigerdirect.com/applications/SearchTools/item-
details.asp?EdpNo=5591181&Sku=U12-40715
$30

4-port
http://www.tigerdirect.com/applications/SearchTools/item-
details.asp?EdpNo=5591183&Sku=U12-40716
$40

(There is another 4-port one for 10 bucks more which looks
identical and has the same description but I can't tell what the
difference is, and I'm too lazy to read the specs page.)

Thanks for the tips but however I am already set up now with several
monitors and keyboards. I use a 32" Hi-Def flat screen at 1080 for
three of my systems including a laptop switching with the remote. I
have wide screens monitors flipped sideways for web and document use
in the portrait mode.

Al

 

[Roy Smith]

Betty is probably Peggy's brother...

Mike

LOL... gee thanks, I just sprayed my monitor with coffee!


--

Roy Smith
Windows 7 Home Premium 64-Bit
Thunderbird 5.0
Wednesday, August 03, 2011 7:34:34 PM

 

[Nil]

Yes. It was a downloader that installs Windows directly from
Microsoft from what I understand. I believe this is what I did
when I used Windows anytime update to bring my other systems up to
Ultimate.

When you do an Anytime Upgrade, are you given the means to create
install or upgrade disks, in case you need to reinstall later?

 

[Nil]

The first guy was from iyogi.net posing
as an MS support member. Lesson learned.

How did that happen? Didn't you call Microsoft directly?

 

[Yousuf Khan]

Ok TC I will respond to your post first. The disk I used was one I
had used for another install on my wife's computer. I tried entering a
new product key sent to me by email when I purchased Ultimate. The
disk was for Home Premium so the key didn't work. I just got off the
phone with a real MS support guy that has me installed and validated.
The first guy was from iyogi.net posing as an MS support member.
Lesson learned.

How did you get redirected to the scam website from the Microsoft
website? Was there a browser hijack or something?

I have now purchased full versions for all my machines and run them
all at 64Bit.I put together all my systems just for fun and would
never guy a brand name computer. My latest is this AMD Phonom II X6
1055T with 8 Gigs @ 1333 Mhg bus on an ASUS MoBo with an Invidia
GeForce 550Ti. A Thermaltake PSU @850 watts. The only thing I didn't
care for is the case. A Nine Hundred Two. Not user friendly what so
ever.

I have a Cooler Master Haf X case, I like it a lot. The Antec 902 seems
very similar outwardly to it, what didn't you like about it?

Yousuf Khan

 

[Allen Drake]

When you do an Anytime Upgrade, are you given the means to create
install or upgrade disks, in case you need to reinstall later?

I am not sure. I still have to setup a system backup to another
drive. I keep getting a reminder. This may be the means to reinstall
if needed. I always clone all my system drives and keep a backup on
the shelf in case of a catastrophic failure.

 

[Allen Drake]

How did that happen? Didn't you call Microsoft directly?

I think I ended up calling him when I was looking for a support
number. It was late and I was not really paying close attention. I
located the right number and have a shortcut ion my desktop and put
them on my speed dial.

 

[R. C. White]

Hi, Allen.

Glad to see you got the problems ironed out - and kissed "Betty" goodbye.
;<)

Your "latest" sounds a lot like my "only" rig: MSI 890FXA-GD70 mobo/AMD
Phenom II X6 1090T/8 GB, but with XFX (ATI) 5570, since I have only a 17"
LCD monitor and don't do much graphics. I've been computing since the
original TRS-80 in 1977, but never had more than one computer at a time,
except during transitions and except for the Acer Netbook that I got last
year just so I could learn a little about networking. My last brand name
computer was a Kaypro 286 in about 1988. Since then I've built my own,
including this one, which I got mostly from Newegg.com in March.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP (2002-2010)
Windows Live Mail 2011 (Build 15.4.3538.0513) in Win7 Ultimate x64 SP1


"Allen Drake" wrote in message

Hi, Allen.


Tell us more about this disk. Full retail? Or MSDN? Or OEM? Their
Product Keys are different. If that is an OEM disk from Dell, then it
probably won't work on an HP - or with a downloaded key from Microsoft -
but
you probably know that.

The 64-bit or the 32-bit Win7 Ultimate disk? The same retail Product Key
works on both disks, so it shouldn't matter - but it might. More details
about that disk and about your hardware might help us help you figure this
out.


Many users (including myself a few times) install Win7 first without the
PK,
then add it later within the 30-day time limit allowed by Microsoft. (Win7
will remind you to do this.) When you continued without the key, what
happened? You say you don't have Win7 on your new system; how far did you
get?

RC

Ok TC I will respond to your post first. The disk I used was one I
had used for another install on my wife's computer. I tried entering a
new product key sent to me by email when I purchased Ultimate. The
disk was for Home Premium so the key didn't work. I just got off the
phone with a real MS support guy that has me installed and validated.
The first guy was from iyogi.net posing as an MS support member.
Lesson learned.

I have now purchased full versions for all my machines and run them
all at 64Bit.I put together all my systems just for fun and would
never guy a brand name computer. My latest is this AMD Phonom II X6
1055T with 8 Gigs @ 1333 Mhg bus on an ASUS MoBo with an Invidia
GeForce 550Ti. A Thermaltake PSU @850 watts. The only thing I didn't
care for is the case. A Nine Hundred Two. Not user friendly what so
ever.

Thanks for the help.


Al

 

[Allen Drake]

How did you get redirected to the scam website from the Microsoft
website? Was there a browser hijack or something?


I have a Cooler Master Haf X case, I like it a lot. The Antec 902 seems
very similar outwardly to it, what didn't you like about it?

Yousuf Khan

I think I simply called him thinking I was calling MS support.

I don't like the case as there were no instruction or manual showing
you how to install the drives. I ended just unscrewing things until I
got a full understanding of how to do it right. There are cleanable
filters but it seems you have to do some disassembling. I am not
sure. I see two screws in the front that turn but I have no idea what
they do. You for sure can't get at the filters without taking the
cover off and removing a major part of the drive compartments. My
first build went much quicker and I had no idea what I was doing.
There is also a USB 3 cable that has to be routed to the back and
plugged into an out side socket. It doesn't reach over my GeForce card
very well and just looks wrong. All in all now that it is over I can
forget the head throb on this build.