display driver error message

[barbarann]

After reading all of the other problems and myself not being that educated on the computer I am not really sure you are going to be able to help me. Just having a blue screen come up showing windows was shut down to stop harming my computer. Don't know how to get any of the information I see you asking others . I did go to the windows dump file and it cant be opened or don't know what program to open it, I did see some problem that showed up a couple of time saying
A problem with your video hardware caused Windows to stop working correctly. I was in some control panel solution part that said it couldn't be sent to Microsoft. I need step by step instructions simply if you can help me. I looked at all the drivers and they say they are all up to date so I don't know what the problem is. what do I do now

 

[TrainableMan]

Copy your DMP file to your documents folder or to the desktop and zip it (right-click and send to > compressed file/folder). Then attach the zip file here. See how much of How to Get BSOD assistance you can follow, including running a virus scan.

 

[barbarann]

it wont let me copy any of it

 

[barbarann]

see if this works

 

[TrainableMan]

No, afraid not. All that is is a zip of a shortcut, not any actual information.

What is the make and model of your computer and are you running windows 7 32-bit or 64-bit?

 

[barbarann]

Lenova B575 windows 7 professional 64 bit

 

[barbarann]

I think I am on 2 sections other people are asking me for info and its not on here

 

[TrainableMan]

You may be on a different forum or be getting private messages/conversations but all 5 of your public posts to w7forums are in this thread.

Drivers for the Lenova B575 are HERE but most are pretty old. AMD Graphics Driver version 8.901.3.5000 from 1/29/2012seems to be the latest you could try.

 

[barbarann]

I already sent this but will put it in this reply to well I don't know how to send it . it was that reliability monitor. got it and saved it on my computer and would you believe I don't know how to send it to you on this part I don't have attachment to do it I did send it though to someone that had attachment and it worked. it is also in my dropbox folder and don't know how to get it to you

 

[barbarann]

well like I said I am not good at trying to repair computer problems but I did go to that site who crashed and downloaded it and this is what they came up with. I think they are telling me that I need an update on the driver I am not sure which one but when I go to device and managers they keep saying that they are all up to date so now what I am going to put this all down for you now sorry it is so long don't know how else to do it




System Information (local)
computer name: BARBARANN-PCwindows version: Windows 7 Service Pack 1, 6.1, build: 7601windows dir: C:\windowsHardware: 1450ABU, LENOVO, InaguaCPU: AuthenticAMD AMD E-450 APU with Radeon(tm) HD Graphics AMD586, level: 202 logical processors, active mask: 3RAM: 3865165824 total
Crash Dump Analysis
Crash dump directory: C:\windows\Minidump
Crash dumps are enabled on your computer.On Sat 8/23/2014 9:10:57 PM GMT your computer crashedcrash dump file: C:\windows\Minidump\082314-24258-01.dmpThis was probably caused by the following module: atikmpag.sys (atikmpag+0x7A1C) Bugcheck code: 0x116 (0xFFFFFA800724B1C0, 0xFFFFF88003F73A1C, 0x0, 0x2)Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\atikmpag.sysproduct: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport DriverBug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Sat 8/23/2014 9:10:57 PM GMT your computer crashedcrash dump file: C:\windows\memory.dmpThis was probably caused by the following module: atikmpag.sys (0xFFFFF88003F73A1C) Bugcheck code: 0x116 (0xFFFFFA800724B1C0, 0xFFFFF88003F73A1C, 0x0, 0x2)Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\atikmpag.sysproduct: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport DriverBug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Sat 8/9/2014 4:36:30 PM GMT your computer crashedcrash dump file: C:\windows\Minidump\080914-20529-01.dmpThis was probably caused by the following module: atikmpag.sys (atikmpag+0x7A1C) Bugcheck code: 0x116 (0xFFFFFA8006A884E0, 0xFFFFF88002CCFA1C, 0x0, 0x2)Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\atikmpag.sysproduct: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport DriverBug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Sat 8/2/2014 1:00:20 PM GMT your computer crashedcrash dump file: C:\windows\Minidump\080214-24367-01.dmpThis was probably caused by the following module: atikmpag.sys (atikmpag+0x7A1C) Bugcheck code: 0x116 (0xFFFFFA8006DDF110, 0xFFFFF88002C9CA1C, 0x0, 0x2)Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\atikmpag.sysproduct: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport DriverBug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Sat 7/26/2014 8:38:24 PM GMT your computer crashedcrash dump file: C:\windows\Minidump\072614-29998-01.dmpThis was probably caused by the following module: atikmpag.sys (atikmpag+0x7A1C) Bugcheck code: 0x116 (0xFFFFFA800721A010, 0xFFFFF88002D50A1C, 0x0, 0x2)Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\atikmpag.sysproduct: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport DriverBug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Sun 7/20/2014 3:33:44 AM GMT your computer crashedcrash dump file: C:\windows\Minidump\071914-25662-01.dmpThis was probably caused by the following module: atikmpag.sys (atikmpag+0x7A1C) Bugcheck code: 0x116 (0xFFFFFA8007757010, 0xFFFFF88003AB3A1C, 0x0, 0x2)Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\atikmpag.sysproduct: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport DriverBug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Sat 7/19/2014 3:13:01 PM GMT your computer crashedcrash dump file: C:\windows\Minidump\071914-21746-01.dmpThis was probably caused by the following module: Unknown (0xFFFFF88003A976E4) Bugcheck code: 0x116 (0xFFFFFA80040BB4E0, 0xFFFFF88003AB1A1C, 0x0, 0x2)Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. Google query: VIDEO_TDR_ERROR

On Tue 7/15/2014 5:31:22 PM GMT your computer crashedcrash dump file: C:\windows\Minidump\071514-26067-01.dmpThis was probably caused by the following module: atikmpag.sys (atikmpag+0x7A1C) Bugcheck code: 0x116 (0xFFFFFA80080D44E0, 0xFFFFF88002C07A1C, 0x0, 0x2)Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\atikmpag.sysproduct: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport DriverBug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Sun 7/13/2014 1:22:31 PM GMT your computer crashedcrash dump file: C:\windows\Minidump\071314-26036-01.dmpThis was probably caused by the following module: atikmpag.sys (atikmpag+0x7A1C) Bugcheck code: 0x116 (0xFFFFFA80080D5010, 0xFFFFF88003EEFA1C, 0x0, 0x2)Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\atikmpag.sysproduct: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport DriverBug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Mon 6/30/2014 12:36:36 AM GMT your computer crashedcrash dump file: C:\windows\Minidump\062914-28345-01.dmpThis was probably caused by the following module: atikmpag.sys (atikmpag+0x7A1C) Bugcheck code: 0x116 (0xFFFFFA80085A34E0, 0xFFFFF88002C80A1C, 0x0, 0x2)Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\atikmpag.sysproduct: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport DriverBug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

Conclusion
15 crash dumps have been found and analyzed. Only 10 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

and now this is happening more frequently thanks for your help

 

[TrainableMan]

Almost every DMP listed in that analysis blames your video driver atikmpag.sys.

As I mentioned your drivers for the Lenova B575 are HERE but most are pretty old. The AMD Graphics Driver version 8.901.3.5000 from 1/29/2012 is the latest listed. Did you install that driver when I suggested it or no?

If you did and still get BSODs then you could try the AMD driver update detection tool HERE and see if it suggests something more recent.

 

[barbarann]

no I didn't do anything except the crash thing. I don't understand about drivers. wouldn't I have that graphics driver? can you tell me how to install it and where to find it. I will try that first but I thought I had that on here

 

[barbarann]

AMD USB Filter Driver for Windows 8 (32-bit, 64-bit), Windows 7 (32-bit, 64-bit), Windows Vista (32-bit, 64-bit), Windows XP - Lenovo

what is this something I should have?

 

[TrainableMan]

Graphics drivers can be updated quite often because they are the most common driver to cause problems, updated less often for laptops, but still enough that if you are getting BSODs it is the first driver you look to update. The fact your DMP files point to it as the cause makes it even more likely.

Since you never posted your DMP files here I have no way of knowing the date/time stamp of your currently installed driver, all I can do is recommend you try the one listed and hope it is more current (or run the update tool and see if it can find one more current).

 

[TrainableMan]

The AMD USB Filter driver is for your computer but it is unlikely the cause of your BSOD. You need the most current graphics driver. From the Lenova website that would be the graphics driver version:8.901.3.5000 Dated:1/29/2012.

It's possible the update tool at AMD might find a driver even more current than that January 2012 one.

 

[barbarann]

ok I found the minidump file but everytime I try to open one it says error and it was from adobe reader. what do I choose to read them what program

 

[TrainableMan]

You can personally look at some of the information using a tool called BlueScreenView but understanding what it all means can take years of experience. Personally, I am still a novice at it but you can see my method HERE.

You need to try and update your video driver.

 

[barbarann]

ok I tried to download that driver from the site you gave me here and it started to download it and at the end it said
the system cannot find the path specified and these error messages came up saying could not follow the command ? Was I suppose to do something beforehand?

 

[barbarann]

how do you do this

 

[TrainableMan]

I was able to open the DMP files you attached and your video driver is dated 6/28/2011 10:11:21 PM so the one from Jan 2012 should be newer.

When you click the DOWNLOAD button on the Lenova site for the AMD Graphics Driver version 8.901.3.5000 from 1/29/2012 choose SAVE. It is 176MB so it may take some time to download and that may be why it gave you trouble. When it completes then just run hgvp07ww.exe (likely in your downloads folder unless you specify to save it elsewhere)..