Both laptop and desktop Vista and W-7....

[Valorie *~~]

Both laptop and desktop Vista PCs, including the new W-7 will no longer work
with dial-up. What MS update did this to our 3 PCs? Yes, it still works on
XP but we don't use the old XP PC anymore. How do we get dial-up back on
Vista and W-7?

 

[Nil]

Both laptop and desktop Vista PCs, including the new W-7 will no
longer work with dial-up. What MS update did this to our 3 PCs?
Yes, it still works on XP but we don't use the old XP PC anymore.
How do we get dial-up back on Vista and W-7?

Why won't you ever supply details? Is that that you don't really want
help?

 

[Valorie *~~]

Why won't you ever supply details? Is that that you don't really want
help?

What details do you need? Yesterday afternoon we could no longer use
dial-up with these 3 computers. We could use dial-up with the XP computers.
The device check says the modems are working but the 3 PCs can no longer see
their modems. What other details do you need?

 

[Valorie *~~]

Why won't you ever supply details? Is that that you don't really want
help?

Oh, two of the PCs have Vista and one has W-7. When we try to make a
connection the PCs suddenly say they can't SEE their modem. The XP PCs
still see their modems just fine.

 

[SC Tom]

Both laptop and desktop Vista PCs, including the new W-7 will no longer
work with dial-up. What MS update did this to our 3 PCs? Yes, it still
works on XP but we don't use the old XP PC anymore. How do we get dial-up
back on Vista and W-7?

They didn't bother my Win7 notebook. The modem still works fine.
If you go to Device Manager on one of the three, does the modem show up as
being OK, no yellow or red icon? If you open the modem properties, is there
a diagnostics tab? If so, click on the 'Query Modem' button and see what the
results are.

 

[NQ]

Both laptop and desktop Vista PCs, including the new W-7 will no longer
work with dial-up. What MS update did this to our 3 PCs? Yes, it still
works on XP but we don't use the old XP PC anymore. How do we get
dial-up back on Vista and W-7?

What updates did you install ? nobody in here knows exactly which
updates you installed so how can anybody tell you which one might of
caused your problem.

If you don't know where to find the latest updates installed then go to
your Start search box and type in Windows Update,after that window open
click onto View update history and then post which updates were
installed yesterday.

 

[Nil]

What details do you need? Yesterday afternoon we could no longer
use dial-up with these 3 computers. We could use dial-up with the
XP computers. The device check says the modems are working but the
3 PCs can no longer see their modems. What other details do you
need?

"Doctor, yesterday I felt good and today I feel bad. What's wrong?"

"Mr. Mechanic, yesterday my car ran, today it don't run. Why not?"


"We could no longer use dial-up" could mean just about anything. The
modems don't respond, they don't connect, they drop the connection,
they throw up error messages. What? You don't bother to describe what
you're talking about.

"The device check". What is that?

What did you do since yesterday?

Did you check Windows event viewer for errors?

And on and on. Really, don't you know how to ask a question? We can't
read your mind.

Admit it, you just want people to beg you for stuff, right?

If you are actually sincere, please read this:

<http://support.microsoft.com/kb/555375>

 

[Valorie *~~]

"Doctor, yesterday I felt good and today I feel bad. What's wrong?"

"Mr. Mechanic, yesterday my car ran, today it don't run. Why not?"


"We could no longer use dial-up" could mean just about anything. The
modems don't respond, they don't connect, they drop the connection,
they throw up error messages. What? You don't bother to describe what
you're talking about.

"The device check". What is that?

What did you do since yesterday?

Nothing. No new software on any of the PCs in weeks. Just the usual MS
updates. When I couldn't connect with Vista again today I turned on the
laptop with Vista. That one couldn't see it's modem either. So my husband
added the external modem to the W-7 PC but W-7 can't see the (external)
modem either. Only the two real old XP machines still see the modem and can
get inline with dial-up.

Did you check Windows event viewer for errors?

The "event viewer" said the folder is empty. How do I find the information
in the event viewer? I had to do a search for it since I don't know how
else to find it. Is there a special folder I need to find?

And on and on. Really, don't you know how to ask a question? We can't
read your mind.

Admit it, you just want people to beg you for stuff, right?

If I knew the answers why would I waste my time here asking? How can I know
the info you need since I cannot read your mind and am not a techie, a geek
or a PC nerd?

 

[Valorie *~~]

They didn't bother my Win7 notebook. The modem still works fine.

Our Dell laptop can't see the modem now either. The only NEW stuff on any of
these 3 PCs that can no longer see their modems was MS updates. But removing
the MS updates didn't help nor did system restores.

If you go to Device Manager on one of the three, does the modem show up as
being OK, no yellow or red icon?

How do I find Device Manager? Agent-Ransack-Search found a folder with that
name but it was empty.

If you open the modem properties, is there

a diagnostics tab? If so, click on the 'Query Modem' button and see what
the
results are.

This is the result right now:

09-10-2010 13:40:12.134 - File: C:\Windows\system32\tapisrv.dll, Version
6.0.6002
09-10-2010 13:40:12.163 - File: C:\Windows\system32\unimdm.tsp, Version
6.0.6002
09-10-2010 13:40:12.163 - File: C:\Windows\system32\unimdmat.dll, Version
6.0.6000
09-10-2010 13:40:12.169 - File: C:\Windows\system32\uniplat.dll, Version
6.0.6000
09-10-2010 13:40:12.203 - File: C:\Windows\system32\drivers\modem.sys,
Version 6.0.6001
09-10-2010 13:40:12.270 - File: C:\Windows\system32\modemui.dll, Version
6.0.6002
09-10-2010 13:40:12.317 - File: C:\Windows\system32\mdminst.dll, Version
6.0.6001
09-10-2010 13:40:12.317 - Modem type: PCI Soft Data Fax Modem with SmartCP
09-10-2010 13:40:12.317 - Modem inf path: oem42.inf
09-10-2010 13:40:12.317 - Modem inf section: ModemX
09-10-2010 13:40:12.317 - Matching hardware ID:
pci\ven_14f1&dev_2f20&subsys_200c14f1
09-10-2010 13:40:12.761 - 115200,8,N,1, ctsfl=1, rtsctl=2
09-10-2010 13:40:12.762 - Initializing modem.
09-10-2010 13:40:12.777 - DSR is low while initializing the modem. Verify
modem is turned on.
09-10-2010 13:40:12.787 - Send: AT<cr>
09-10-2010 13:40:12.788 - Recv: AT<cr>
09-10-2010 13:40:12.788 - Command Echo
09-10-2010 13:40:12.788 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 13:40:12.788 - Interpreted response: OK
09-10-2010 13:40:12.798 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
09-10-2010 13:40:12.942 - Recv: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
09-10-2010 13:40:12.942 - Command Echo
09-10-2010 13:40:12.942 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 13:40:12.942 - Interpreted response: OK
09-10-2010 13:40:12.952 - Send:
ATS7=60S30=0L2M1+ES=3,0,2;+DS=3;+DS44=3;+IFC=2,2;X4<cr>
09-10-2010 13:40:12.953 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 13:40:12.953 - Interpreted response: OK
09-10-2010 13:40:12.964 - Waiting for a call.
09-10-2010 13:40:12.974 - Send: at+vcid=1<cr>
09-10-2010 13:40:12.975 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 13:40:12.975 - Interpreted response: OK
09-10-2010 13:40:12.985 - Send: ATS0=0<cr>
09-10-2010 13:40:12.986 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 13:40:12.986 - Interpreted response: OK
09-10-2010 13:40:12.986 - 115200,8,N,1, ctsfl=1, rtsctl=2
09-10-2010 13:40:12.987 - Initializing modem.
09-10-2010 13:40:12.988 - DSR is low while initializing the modem. Verify
modem is turned on.
09-10-2010 13:40:12.998 - Send: AT<cr>
09-10-2010 13:40:12.999 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 13:40:12.999 - Interpreted response: OK
09-10-2010 13:40:13.010 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
09-10-2010 13:40:13.156 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 13:40:13.156 - Interpreted response: OK
09-10-2010 13:40:13.166 - Send:
ATS7=60S30=0L2M1+ES=3,0,2;+DS=3;+DS44=3;+IFC=2,2;X4<cr>
09-10-2010 13:40:13.167 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 13:40:13.167 - Interpreted response: OK
09-10-2010 13:40:13.168 - Dialing.
09-10-2010 13:40:13.178 - Send: ATDT#######<cr>
09-10-2010 13:40:33.105 - Recv: <cr><lf>+MCR: V34<cr><lf>
09-10-2010 13:40:33.105 - Interpreted response: Informative
09-10-2010 13:40:33.105 - Recv: <cr><lf>+MRR: 31200<cr><lf>
09-10-2010 13:40:33.105 - Interpreted response: Informative
09-10-2010 13:40:33.922 - Recv: <cr><lf>+ER: LAPM<cr><lf>
09-10-2010 13:40:33.922 - Interpreted response: Informative
09-10-2010 13:40:33.922 - Recv: <cr><lf>+DR: V44<cr><lf>
09-10-2010 13:40:33.922 - Interpreted response: Informative
09-10-2010 13:40:33.922 - Recv: <cr><lf>CONNECT 31200<cr><lf>
09-10-2010 13:40:33.922 - Interpreted response: Connect
09-10-2010 13:40:33.923 - Connection established at 31200bps.
09-10-2010 13:40:33.923 - Error-control on.
09-10-2010 13:40:33.923 - Data compression on.
09-10-2010 13:41:03.923 - Read: Total: 9280, Per/Sec: 316, Written: Total:
4067, Per/Sec: 136
09-10-2010 13:43:03.923 - Read: Total: 68365, Per/Sec: 496, Written: Total:
10130, Per/Sec: 50
09-10-2010 13:45:03.923 - Read: Total: 123773, Per/Sec: 461, Written: Total:
15640, Per/Sec: 45
09-10-2010 13:47:03.923 - Read: Total: 123908, Per/Sec: 1, Written: Total:
15640, Per/Sec: 0
09-10-2010 13:49:03.923 - Read: Total: 152826, Per/Sec: 243, Written: Total:
24238, Per/Sec: 72
09-10-2010 13:51:03.923 - Read: Total: 197467, Per/Sec: 375, Written: Total:
32999, Per/Sec: 73
09-10-2010 13:53:03.923 - Read: Total: 197528, Per/Sec: 0, Written: Total:
33058, Per/Sec: 0
09-10-2010 13:55:03.923 - Read: Total: 257226, Per/Sec: 501, Written: Total:
45495, Per/Sec: 104
09-10-2010 13:57:03.908 - Read: Total: 259370, Per/Sec: 18, Written: Total:
45776, Per/Sec: 2
09-10-2010 13:59:03.884 - Read: Total: 263393, Per/Sec: 33, Written: Total:
49512, Per/Sec: 31
09-10-2010 14:01:03.860 - Read: Total: 263484, Per/Sec: 0, Written: Total:
49618, Per/Sec: 0
09-10-2010 14:03:03.836 - Read: Total: 263665, Per/Sec: 1, Written: Total:
49618, Per/Sec: 0
09-10-2010 14:05:03.812 - Read: Total: 276941, Per/Sec: 111, Written: Total:
54459, Per/Sec: 40
09-10-2010 14:07:03.788 - Read: Total: 277350, Per/Sec: 3, Written: Total:
54459, Per/Sec: 0
09-10-2010 14:09:03.764 - Read: Total: 277350, Per/Sec: 0, Written: Total:
54459, Per/Sec: 0
09-10-2010 14:11:03.740 - Read: Total: 277350, Per/Sec: 0, Written: Total:
54459, Per/Sec: 0
09-10-2010 14:13:03.717 - Read: Total: 277792, Per/Sec: 3, Written: Total:
54459, Per/Sec: 0
09-10-2010 14:15:03.705 - Read: Total: 289534, Per/Sec: 97, Written: Total:
58409, Per/Sec: 32
09-10-2010 14:17:03.693 - Read: Total: 289580, Per/Sec: 0, Written: Total:
58409, Per/Sec: 0
09-10-2010 14:19:03.681 - Read: Total: 290607, Per/Sec: 8, Written: Total:
60448, Per/Sec: 17
09-10-2010 14:21:03.669 - Read: Total: 340487, Per/Sec: 419, Written: Total:
67678, Per/Sec: 60
09-10-2010 14:23:03.657 - Read: Total: 391414, Per/Sec: 424, Written: Total:
74296, Per/Sec: 55
09-10-2010 14:25:03.645 - Read: Total: 397931, Per/Sec: 54, Written: Total:
74522, Per/Sec: 1
09-10-2010 14:27:03.633 - Read: Total: 404190, Per/Sec: 52, Written: Total:
79595, Per/Sec: 42
09-10-2010 14:29:03.621 - Read: Total: 416869, Per/Sec: 106, Written: Total:
80541, Per/Sec: 7
09-10-2010 14:31:03.609 - Read: Total: 445845, Per/Sec: 241, Written: Total:
85811, Per/Sec: 43
09-10-2010 14:33:03.597 - Read: Total: 693944, Per/Sec: 2084, Written:
Total: 118990, Per/Sec: 278
09-10-2010 14:35:03.585 - Read: Total: 705187, Per/Sec: 94, Written: Total:
123362, Per/Sec: 36
09-10-2010 14:37:03.567 - Read: Total: 747097, Per/Sec: 352, Written: Total:
131214, Per/Sec: 65
09-10-2010 14:37:03.681 - Hanging up the modem.
09-10-2010 14:37:03.682 - Hardware hangup by lowering DTR.
09-10-2010 14:37:03.724 - Detected CD dropped from lowering DTR
09-10-2010 14:37:03.796 - Recv: <cr><lf>NO CARRIER<cr><lf>
09-10-2010 14:37:03.796 - Interpreted response: No Carrier
09-10-2010 14:37:03.806 - Send: ATH<cr>
09-10-2010 14:37:03.807 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 14:37:03.807 - Interpreted response: OK
09-10-2010 14:37:03.818 - Send: at#ud<cr>
09-10-2010 14:37:03.819 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.819 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.819 - Recv: <2A4D3263 0=10><cr><lf>
09-10-2010 14:37:03.819 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.819 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.819 - Recv: <2A4D3263 1=7><cr><lf>
09-10-2010 14:37:03.819 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.819 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.819 - Recv: <2A4D3263 2=0><cr><lf>
09-10-2010 14:37:03.819 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.819 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.819 - Recv: <2A4D3263 3=0><cr><lf>
09-10-2010 14:37:03.819 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.819 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.819 - Recv: <2A4D3263 4=""><cr><lf>
09-10-2010 14:37:03.819 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.819 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.819 - Recv: <2A4D3263 5="C16513948"><cr><lf>
09-10-2010 14:37:03.819 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.819 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.819 - Recv: <2A4D3263 10=16 11=11 12=18><cr><lf>
09-10-2010 14:37:03.819 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.819 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.819 - Recv: <2A4D3263 13=1F><cr><lf>
09-10-2010 14:37:03.819 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.819 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.819 - Recv: <2A4D3263 14=8><cr><lf>
09-10-2010 14:37:03.819 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.820 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.820 - Recv: <2A4D3263 15=1B><cr><lf>
09-10-2010 14:37:03.820 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.820 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.820 - Recv: <2A4D3263 16=10><cr><lf>
09-10-2010 14:37:03.820 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.820 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.820 - Recv: <2A4D3263 17=10><cr><lf>
09-10-2010 14:37:03.820 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.820 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.820 - Recv: <2A4D3263 18=0><cr><lf>
09-10-2010 14:37:03.820 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.820 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.820 - Recv: <2A4D3263 20=C 22=D65 24=7A7><cr><lf>
09-10-2010 14:37:03.821 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.821 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.821 - Recv: <2A4D3263 21=C 23=D65 25=7A7><cr><lf>
09-10-2010 14:37:03.821 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.821 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.821 - Recv: <2A4D3263 26=5DC0 27=79E0><cr><lf>
09-10-2010 14:37:03.821 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.821 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.821 - Recv: <2A4D3263 30=0 31=0><cr><lf>
09-10-2010 14:37:03.821 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.821 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.821 - Recv: <2A4D3263 32=0 33=0><cr><lf>
09-10-2010 14:37:03.821 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.821 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.821 - Recv: <2A4D3263 34=5DC0 35=79E0><cr><lf>
09-10-2010 14:37:03.821 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.821 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.821 - Recv: <2A4D3263 40=1><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 41=80><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 42=0><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 43=9><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 44=2><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 45=800><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 50=2><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 51=2><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 52=20024><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 53=B6601><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 54=0><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 55=0><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 56=926><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 57=156D><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 58=F><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 59=9><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 60=20><cr><lf>
09-10-2010 14:37:03.822 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.822 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.822 - Recv: <2A4D3263 61=0><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.823 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.823 - Recv: <2A4D3263 BA=0><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.823 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.823 - Recv: <2A4D3263 BB=0><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.823 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.823 - Recv: <2A4D3263 BC=0><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.823 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.823 - Recv: <2A4D3263 BD=115200><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.823 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.823 - Recv: <2A4D3263 BE=NONE><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.823 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.823 - Recv: <2A4D3263 BF=8><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.823 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.823 - Recv: <2A4D3263 F5=43 F6=47><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.823 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.823 - Recv: <2A4D3263 F7=0 F8=0><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.823 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.823 - Recv: <2A4D3263 F9=0><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.823 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.823 - Recv: <2A4D3263 FA=A0><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.823 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.823 - Recv: <2A4D3263 FB=0 FC=0><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>DIAG
09-10-2010 14:37:03.823 - Interpreted response: Diagnostic Info
09-10-2010 14:37:03.823 - Recv: <2A4D3263 FD=FFFF9400 FE=0><cr><lf>
09-10-2010 14:37:03.823 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 14:37:03.823 - Interpreted response: OK
09-10-2010 14:37:03.823 - Diagnostics
09-10-2010 14:37:03.823 - Modem Diagnostics:
09-10-2010 14:37:03.830 - Connect Response: ..CONNECT 31200..
09-10-2010 14:37:03.830 - Version 1.0
09-10-2010 14:37:03.830 - Call Setup Result: Data Answering signal detected
09-10-2010 14:37:03.830 - Multi-media mode: Data Only
09-10-2010 14:37:03.830 - DTE-DCE interface mode: Async data
09-10-2010 14:37:03.830 - V.8 CM octet string: ""
09-10-2010 14:37:03.830 - V.8 JM octet string: "C16513948"
09-10-2010 14:37:03.830 - Received signal power level (in -dBm): 22
09-10-2010 14:37:03.830 - Transmit signal power level (in -dBm): 17
09-10-2010 14:37:03.830 - Estimated noise level (in -dBm): 24
09-10-2010 14:37:03.830 - Normalized Mean Squared error: 31
09-10-2010 14:37:03.830 - Near echo loss: 8 dB
09-10-2010 14:37:03.830 - Far echo loss: 27 dB
09-10-2010 14:37:03.830 - Far echo delay: 16 ms
09-10-2010 14:37:03.830 - Round Trip delay: 16 ms
09-10-2010 14:37:03.830 - V.34 INFO bit map: 0x004a42c0
09-10-2010 14:37:03.830 - Transmit Carrier Negotiation Result: V.34
09-10-2010 14:37:03.830 - Transmit Carrier symbol rate: 3429
09-10-2010 14:37:03.830 - Transmit Carrier frequency: 1959
09-10-2010 14:37:03.830 - Receive Carrier Negotiation Result: V.34
09-10-2010 14:37:03.830 - Receive Carrier symbol rate: 3429
09-10-2010 14:37:03.830 - Receive Carrier frequency: 1959
09-10-2010 14:37:03.830 - Initial transmit carrier data rate: 24000
09-10-2010 14:37:03.830 - Initial receive carrier data rate: 31200
09-10-2010 14:37:03.830 - Temporary carrier loss event count: 0
09-10-2010 14:37:03.830 - Carrier Rate re-negotiation event count: 0
09-10-2010 14:37:03.830 - Carrier Retrains requested: 0
09-10-2010 14:37:03.831 - Carrier Retrain requests granted: 0
09-10-2010 14:37:03.831 - Final transmit carrier rate: 24000
09-10-2010 14:37:03.831 - Final receive carrier rate: 31200
09-10-2010 14:37:03.831 - Protocol Negotiation Result: V.42 LAPM
09-10-2010 14:37:03.831 - Error control frame size: 128
09-10-2010 14:37:03.831 - Error control link timeouts: 0
09-10-2010 14:37:03.831 - Error control link NAKs: 9
09-10-2010 14:37:03.831 - Don't know to format (0x00000044, 0x00000002) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Compression dictionary size: 2048
09-10-2010 14:37:03.831 - Transmit flow control: V.24 ckt 106/133
09-10-2010 14:37:03.831 - Receive flow control: V.24 ckt 106/133
09-10-2010 14:37:03.831 - Transmit characters sent from DTE: 131108
09-10-2010 14:37:03.831 - Received characters sent to DTE: 747009
09-10-2010 14:37:03.831 - Transmit characters lost (data overrun errors from
DTE): 0
09-10-2010 14:37:03.831 - Received characters lost (data overrun errors to
DTE): 0
09-10-2010 14:37:03.831 - Transmit Frame count: 2342
09-10-2010 14:37:03.831 - Received Frame count: 5485
09-10-2010 14:37:03.831 - Transmit Frame error count: 15
09-10-2010 14:37:03.831 - Received Frame error count: 9
09-10-2010 14:37:03.831 - Termination Cause: CCT108 Turned Off
09-10-2010 14:37:03.831 - Call Waiting event count: 0
09-10-2010 14:37:03.831 - Don't know to format (0x000000ba, 0x00000000) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000bb, 0x00000000) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000bc, 0x00000000) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000bd, 0x00115200) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000bf, 0x00000008) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000f5, 0x00000043) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000f6, 0x00000047) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000f7, 0x00000000) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000f8, 0x00000000) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000f9, 0x00000000) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000fa, 0x000000a0) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000fb, 0x00000000) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000fc, 0x00000000) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000fd, 0xffff9400) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - Don't know to format (0x000000fe, 0x00000000) for
tag 0x2a4d3263
09-10-2010 14:37:03.831 - 115200,8,N,1, ctsfl=1, rtsctl=2
09-10-2010 14:37:03.831 - Initializing modem.
09-10-2010 14:37:03.841 - Send: AT<cr>
09-10-2010 14:37:03.842 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 14:37:03.842 - Interpreted response: OK
09-10-2010 14:37:03.852 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
09-10-2010 14:37:03.926 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 14:37:03.926 - Interpreted response: OK
09-10-2010 14:37:03.937 - Send:
ATS7=60S30=0L2M1+ES=3,0,2;+DS=3;+DS44=3;+IFC=2,2;X4<cr>
09-10-2010 14:37:03.938 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 14:37:03.938 - Interpreted response: OK
09-10-2010 14:37:03.938 - Waiting for a call.
09-10-2010 14:37:03.949 - Send: at+vcid=1<cr>
09-10-2010 14:37:03.950 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 14:37:03.950 - Interpreted response: OK
09-10-2010 14:37:03.960 - Send: ATS0=0<cr>
09-10-2010 14:37:03.961 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 14:37:03.961 - Interpreted response: OK
09-10-2010 14:37:03.963 - Session Statistics:
09-10-2010 14:37:03.963 - Reads : 30 bytes
09-10-2010 14:37:03.963 - Writes: 111 bytes
ATQ0V1E0 - OK
AT+GMM - +GMM: PCI Soft Data Fax Modem with SmartCP
AT+FCLASS=? - 0,1
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI: B5
AT+GCI=? - +GCI:
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
ATI1 - 255
ATI2 - OK
ATI3 - SoftK56V_B2.1_V7.74.00
ATI4 - PCI Soft Data Fax Modem with SmartCP
ATI5 - 181
ATI6 - SoftK56
CModem Version 12
Rksample Version 342
ATI7 - 255

What does the above mean?

 

[Valorie *~~]

If so, click on the 'Query Modem' button and see what the

results are.
--

When I queried the modem it said: Success and some other stuff I couldn't
copy & paste.

 

[Valorie *~~]

What updates did you install ? nobody in here knows exactly which updates
you installed so how can anybody tell you which one might of caused your
problem.

The PC is set to auto-update MS security updates. We didn't install
anything on any of the non-XP machines in weeks. The XP machines are fine.

If you don't know where to find the latest updates installed then go to
your Start search box and type in Windows Update,after that window open
click onto View update history and then post which updates were installed
yesterday.

We already did that and removed the MS updates but that didn't help, nor did
system restores on the 2 Vista and 1 W-7 machine. Again, both XP PCs are
fine and still see their modems.

 

[Nil]

How do I find Device Manager? Agent-Ransack-Search found a folder
with that name but it was empty.

You should use Windows help system sometime. You may be surprised.

This is the result right now:

09-10-2010 13:40:12.787 - Send: AT<cr>
09-10-2010 13:40:12.788 - Recv: AT<cr>
09-10-2010 13:40:12.788 - Command Echo
09-10-2010 13:40:12.788 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 13:40:12.788 - Interpreted response: OK
09-10-2010 13:40:12.798 - Send: T&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2
09-10-2010 13:40:12.942 - Recv: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2
09-10-2010 13:40:12.942 - Command Echo
09-10-2010 13:40:12.942 - Recv: OK
09-10-2010 13:40:12.942 - Interpreted response: OK
09-10-2010 13:40:12.952 - Send: ATS7=60S30=0L2M1+ES=3,0,2;+DS=3;+DS44=3;+IFC=2,2;X4
09-10-2010 13:40:12.953 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 13:40:12.953 - Interpreted response: OK
09-10-2010 13:40:12.964 - Waiting for a call.
09-10-2010 13:40:12.974 - Send: at+vcid=1<cr>
09-10-2010 13:40:12.975 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 13:40:12.975 - Interpreted response: OK
09-10-2010 13:40:12.985 - Send: ATS0=0<cr>
09-10-2010 13:40:12.986 - Recv: <cr><lf>OK<cr><lf>
09-10-2010 13:40:12.986 - Interpreted response: OK

This all indicates that the modem is recognized and responding to
the computer.

 

[SC Tom]

If so, click on the 'Query Modem' button and see what the

When I queried the modem it said: Success and some other stuff I couldn't
copy & paste.

It sounds more like the program you are dialing out with rather than a modem
problem. Do you dial out to get to the internet, or is the modem line used
for faxes only?
I checked my neighbor and her modem works fine also (Win7 on an HP
notebook). She uses hers for faxing documents, so I had her fax me one and
it worked fine.

 

[Valorie *~]

alt.windows7.general:

(Too much quoted text for NSP)

This all indicates that the modem is recognized and responding to
the computer.

We get the error "Windows cannot detect modem" or something similar. If we
try to add our dial-up information it says "Windows can't detect a modem" or
something similar. Why are we getting that error when the PCs can
communicate with the modems? So we can't even add our ISPs information
anymore on these three machines. The only thing they all have in common is
they auto-update MS security updates.

 

[Valorie *~]

It sounds more like the program you are dialing out with rather than a
modem problem. Do you dial out to get to the internet, or is the modem
line used for faxes only?

The modems are for dialing out only. The Vista's have internal modems and
the W-7 PC has an external modem. The old XP PCs have internal modems and
have no problem getting online. Our dial-up is a backup to our lousy
Satellite service that doesn't work in the rain, drizzle, snow, heavy cloud
cover etc.

(Too much quoted text for NSP)

 

[Roy Smith]

How do I find Device Manager? Agent-Ransack-Search found a folder with
that name but it was empty.

The easiest way to 'find' device manager in Win7 is to click on the
Start Orb and in the search box at the bottom type in 'Device Manager'.
It should then show up as the first item listed in the search results.


--

Roy Smith
Windows 7 Professional
Thunderbird 3.1.4
Wednesday, October 13, 2010 9:05:34 PM

 

[Valorie *~]

This all indicates that the modem is recognized and responding to
the computer.

And yet the PCs can't see them when we try and dial-up.

Windows Help System? If you mean those confusing Forums where finding
replies is almost impossible, no thanks.

 

[Valorie *~]

The easiest way to 'find' device manager in Win7 is to click on the Start
Orb and in the search box at the bottom type in 'Device Manager'. It
should then show up as the first item listed in the search results.

OK i did that. But there's no information there as to what the problem can
be with the 3 PCs. Just a list of things on the W-7 PC including the new
Modem we added today. How is this helpful? Is there supposed to be
information there of some kind?

 

[Valorie *~~]

The easiest way to 'find' device manager in Win7 is to click on the Start
Orb and in the search box at the bottom type in 'Device Manager'. It
should then show up as the first item listed in the search results.

Found it and the external modem (W-7) is listed on the list with no other
information. W-7 can communicate with it but when we try to add our ISP
info it says "no modem detected." On both Vistas it's the same. They
communicate with their modems but then say "Windows cannot detect a modem"
when we try to go online. None of you ever heard of this problem before?

 

[Valorie *~~]

It sounds more like the program you are dialing out with rather than a
modem problem. Do you dial out to get to the internet, or is the modem
line used for faxes only?

No faxes. The line is for PCs only and the two old XP machines are not
affected.

I checked my neighbor and her modem works fine also (Win7 on an HP
notebook). She uses hers for faxing documents, so I had her fax me one and
it worked fine.

Ours are one Gateway laptop w/Vista. One HP desktop with Vista and one HP
desktop with W-7. All three developed the problem at the same time.

The other two PCs that are unaffected are an old HP XP/SP2 and a custom
homemade XP PC a friend put together for us some time back.