Both laptop and desktop Vista and W-7....

[Valorie *~]

I don't think this has been suggested; apologies if I've missed it:

Assuming that the internal modem is enabled in BIOS, does it show up in
Device Manager? If not, does it show up as a nonpresent device in Device
Manager?

There is no internal modem. HP doesn't sell them with modems anymore. Had I
known that I would not have bought the PC. The external does show up in
device manager.

Note: the following is based on Windows 7 Enterprise. I don't know what,
if any, differences your version of W7 might have.

To start Device Manager, click the START button, type DEVMGMT.MSC and
press ENTER. If UAC is enabled approve the use of a privileged app. In
the display of devices is there an entry for "Modems"? Is there anything
listed under "Other devices"?

Sorry, he already uninstalled the external modem after the 3 techs had to
give up trying to get W-7 to detect it.

Now open a command prompt window **in Administrator mode**. In that
window type the following command exactly as shown:

set devmgr_show_nonpresent_devices=1

Then in the command window type the following:

start devmgmt.msc

OK.... I would have to reinstall the external modem to try this and he's not
here to help with it. I can do this later on today.

(Note the underscores in the SET command, the absence of spaces around the
equal sign, and the similar-but-not-identical function names: "devmgr" and
"devmgmt". I always have to stop and think which one goes where...)

When the Device Manager window opens, go to the just-opened Device Manager
window menu bar and click VIEW -> SHOW HIDDEN DEVICES. Now do you see a
"Modem" entry or anything interesting under "Other Devices"?

If the answers to the questions above are consistently "no" then this is a
dead end.

If the answer to any of the above questions is "yes", right-click the
entry in Device Manager and select UNINSTALL. Reboot the system; it's
possible that this will kick the reinstall process for the modem into
motion. No guarantees, but it might work.

And before you ask, I've not seen your problem with modems (internal or
external), nor have the ~800 of my users who have transitioned to Windows
7 (or if they have had problems they haven't complained...which would be
unlikely.)

Are they all using external modems?

 

[Nil]

Don't tell people what they did or didn't do. I read the thing.
There's no way for me to know what is and isn't pertinent to any
one of you. You are one dense judgmental person.

Translation:

"I'm not going to even try helping people help me by providing even the
most basic pertinent informaion because I'd rather play the 'Why
Not...? Yes But...' game."

 

[Zaidy036]

Both laptop and desktop Vista PCs, including the new W-7 will no longer work
with dial-up. What MS update did this to our 3 PCs? Yes, it still works on
XP but we don't use the old XP PC anymore. How do we get dial-up back on
Vista and W-7?

Just a suggestion that you get an Ethernet Switch to connect all of your PCs in
a local network. Better is a Wireless Router because they include firewalls but
you can turn the wireless off. Most will connect up to 4 Ethernet devices but
the network can be expanded for more if needed.

You will need two external Ethernet modems, one for Satellite and the second
for Dial-Up and that requires an Ethernet switch or manually exchanging the
Ethernet connections and rebooting the Router so the modem will "find" it.