The First BLUE SCREEN OF DEATH on my Inspiron 15z 5523 Help!

[clifford_cooley]

I really was hoping the first BSOD was a simple fluke, never to happen again.

It is my opinion that you have a faulty piece of hardware. Or at the very least a bad connection between them. I don't want to get into pointing fingers though, not while analyst are suspecting software (which by the way I never have).

 

[BlackCitadel]

How can I have a faulty hardware and the Dell ePSA Diagnostic in the BIOS detects no problems in the system.

 

[BlackCitadel]

I have read a post about this BSOD in the Microsoft Answers and that was a reply.

"This one crash was related to netio.sys, and almost always the underlying REAL cause is the malware app that is installed."

I was indeed installing "Advanced System Care Pro 7.3" and "IObit Malware Fighter"
So can this be the cause?

 

[clifford_cooley]

Lets just say I've never encountered Mal-ware that causes BSOD's. I have on several occasions stopped BSOD's, by re-seating good hardware or pulling faulty hardware. I'm not gonna say software can't be the issue, simply because I've never encountered them. In my experience software has not been the cause, which makes it hard for me to believe analyst can fix all issues by suggesting software fixes. To me that is beating around the bush.

But like I said, I don't want to get in the way, if you are still looking for software issues. Who knows, you may find something I never have seen. All I'm doing is giving my opinion based on a 25 year experience as a PC owner and weighing in on the topic.

Either way, I will wish you a speedy fix, as I have nothing more to add.

 

[BlackCitadel]

You were very helpful thanks.
I am sad because this system is just 3 months old. It is new. So it can be new but with faulty hardwares?

But now, I removed both "Advanced System Care" and "IObit Malware Fighter"
I now have CCleaner and Tune Up Utilities.
The system is running now for 3 Hours with no BSODs.

Still can these two programs cause conflict or is it OK?

 

[BlackCitadel]

Well, I decided to use the following programs:

(1) Advanced System Care.
(2) CCleaner
(3) Built-In Windows Defender

Do you think these can make BSODs.

Well, CCleaner isn't a Malware protection. But both Advanced System Care and Windows Defender are Malware Protection softwares, so these are two Malware Apps on the system.

But come to think of it. Windows Defender isn't manually installed, but the other one IS.
So system may not consider these two as two Malware Apps installed that can cause the NETIO.sys BSOD?

 

[TrainableMan]

Well, one last question if you don't mind?
Again what about the IObit software which is called "Advanced System Care Pro 7.3"
It does Registry Fixing and Deletes any Shortcuts errors.

As I said above, registry cleaners can be dangerous; some delete too much and can damage your registry. The only program I recommend is CCleaner and that is because I have years of personal experience using it safely..

If you ran Advanced System Care already then it's possible all these problems are related to registry corruption. If that is the situation then a system restore to before you installed that program is recommended and if that isn't possible then you probably need a compete reinstall of the OS.

......

I looked at the last DMP but it is not as clear as the others as to the cause and would require someone with more BSOD to debug. But as I said it could easily be related to a registry issue and if so a registry restore or a complete reinstall are needed.

.....

And if you haven't run Advanced System Care already then I wouldn't do that now as it isn't going to fix your current problems but may add more.

 

[Shintaro]

There is always going to be problems with too many AV / Malware products on a computer.
See how you go, but it appears that an AV product is being overly aggressive.

Keep us updated.

Code:

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Debug session time: Tue Jul 15 09:10:20.772 2014 (UTC + 10:00)

System Uptime: 0 days 1:40:41.613

BugCheck D1, {50, 2, 0, fffff800c915eaaa}

Probably caused by : NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+1fa )

BUGCHECK_STR: AV

PROCESS_NAME: firefox.exe

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Debug session time: Sun Jul 13 16:25:54.545 2014 (UTC + 10:00)

System Uptime: 0 days 0:43:54.387

BugCheck D1, {c8, 2, 0, fffff80084e36b14}

*** WARNING: Unable to verify timestamp for iaStorA.sys

*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys

Probably caused by : iaStorA.sys ( iaStorA+5b14 )

BUGCHECK_STR: AV

PROCESS_NAME: System

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Debug session time: Sun Jul 13 13:28:01.309 2014 (UTC + 10:00)

System Uptime: 0 days 0:37:36.151

BugCheck D1, {c8, 2, 0, fffff801650f1018}

*** WARNING: Unable to verify timestamp for iaStorA.sys

*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys

Probably caused by : iaStorA.sys ( iaStorA+6018 )

BUGCHECK_STR: AV

PROCESS_NAME: System

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Debug session time: Sat Jul 12 12:12:07.239 2014 (UTC + 10:00)

System Uptime: 0 days 1:43:32.078

BugCheck 133, {0, 501, 500, 0}

*** WARNING: Unable to verify timestamp for igdkmd64.sys

*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

Probably caused by : igdkmd64.sys ( igdkmd64+65189 )

BUGCHECK_STR: 0x133

PROCESS_NAME: System

 

[BlackCitadel]

There is always going to be problems with too many AV / Malware products on a computer.
See how you go, but it appears that an AV product is being overly aggressive.

Keep us updated.

Code:

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Debug session time: Tue Jul 15 09:10:20.772 2014 (UTC + 10:00)

System Uptime: 0 days 1:40:41.613

BugCheck D1, {50, 2, 0, fffff800c915eaaa}

Probably caused by : NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+1fa )

BUGCHECK_STR: AV

PROCESS_NAME: firefox.exe

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Debug session time: Sun Jul 13 16:25:54.545 2014 (UTC + 10:00)

System Uptime: 0 days 0:43:54.387

BugCheck D1, {c8, 2, 0, fffff80084e36b14}

*** WARNING: Unable to verify timestamp for iaStorA.sys

*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys

Probably caused by : iaStorA.sys ( iaStorA+5b14 )

BUGCHECK_STR: AV

PROCESS_NAME: System

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Debug session time: Sun Jul 13 13:28:01.309 2014 (UTC + 10:00)

System Uptime: 0 days 0:37:36.151

BugCheck D1, {c8, 2, 0, fffff801650f1018}

*** WARNING: Unable to verify timestamp for iaStorA.sys

*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys

Probably caused by : iaStorA.sys ( iaStorA+6018 )

BUGCHECK_STR: AV

PROCESS_NAME: System

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Debug session time: Sat Jul 12 12:12:07.239 2014 (UTC + 10:00)

System Uptime: 0 days 1:43:32.078

BugCheck 133, {0, 501, 500, 0}

*** WARNING: Unable to verify timestamp for igdkmd64.sys

*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

Probably caused by : igdkmd64.sys ( igdkmd64+65189 )

BUGCHECK_STR: 0x133

PROCESS_NAME: System

Hello, thanks a lot for explaining to me.

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

Debug session time: Tue Jul 15 09:10:20.772 2014 (UTC + 10:00)

System Uptime: 0 days 1:40:41.613

BugCheck D1, {50, 2, 0, fffff800c915eaaa}

Probably caused by : NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+1fa )

BUGCHECK_STR: AV

PROCESS_NAME: firefox.exe

so what's the difference between BUGCHECK_STR: AV and
Probably caused by : NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+1fa ) and PROCESS_NAME: firefox.exe

So does that mean that the AV product caused this BSOD but what firefox have to do with this?

Aaaaah I remember the BSOD happened while I was surfing web using Firefox..
So the PROCESS_NAME: firefox.exe means that a BSOD happened while using that program?

 

[Shintaro]

Quite possibly the AV caused the crash. It uses the resources of the network card to check incoming traffic before it get to the computer.
It is impossible for AV companies to check their product against every network card and driver, it not uncommon to see such crashes.

Also some AV install Addons to browsers to further try and protect users.

Do you only have a single AV installed now?

 

[BlackCitadel]

I don't have any AV installed now except the normal "Windows Defender" is running.
I stopped getting BSODs but EXPLORER.EXE keeping crashing from time to time. It crashes and then restarts again while Windows is running.

I did sfc /scannow and fixed any registry corrupted files. But the problem still exists.
Can you please tell me if there is anyway to fix this Explorer.exe restarting without installing new windows?

 

[Shintaro]

Have a look at the event viewer.
What are the error messages in there?

 

[BlackCitadel]

OK I have got another error log can you please check it?

Application Hang
The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: eb8
Start Time: 01cfa23076d28733
Termination Time: 4294967295
Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe
Report Id: c50b2c78-0e24-11e4-bf06-e0db559e06ea
Faulting package full name: 30225FenyLabCorp.14612CA8D40D1_1.0.0.1_x64__9hnzmnxmh7hyy
Faulting package-relative application ID: App

 

[Shintaro]

Have a look in you installed programs for an app whose company is Feny Lab Corp.

 

[BlackCitadel]

I have checked through Add/Remove Programs in Control Panel, didn't see any program installed with this company name.

I have also another error

Application Error
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17126, time stamp: 0x53882e30
Faulting module name: ntdll.dll, version: 6.3.9600.17031, time stamp: 0x5308893d
Exception code: 0xc0000374
Fault offset: 0x000df996
Faulting process id: 0x560
Faulting application start time: 0x01cfa23c57c1cd7d
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 97acfaca-0e2f-11e4-bf07-e0db559e06ea
Faulting package full name:
Faulting package-relative application ID:

 

[BlackCitadel]

Hello,
I searched for this folder name in Windows.
I found it is located in C:\Users\User\AppData\Local\Microsoft\Windows\ApplicationShortcuts\30225FenyLabCorp.14612CA8D40D1_9hnzmnxmh7hyy\App.Ink

It is also located in C:\Users\User\AppData\Local\Packages\30225FenyLabCorp.14612CA8D40D1_9hnzmnxmh7hyy

 

[Shintaro]

It appears that is sql lite.
Link is HERE.

What do you use that uses SQL Lite?

 

[BlackCitadel]

But I didn't see any sqlite,dll in that folder.
I deleted these folders. Can this fix the problem?

 

[BlackCitadel]

Well, today I got the same error with different details. See,

Application Error
Faulting application name: backgroundTaskHost.exe, version: 6.3.9600.16384, time stamp: 0x5215e1f6
Faulting module name: twinapi.appcore.dll, version: 6.3.9600.17195, time stamp: 0x53894a69
Exception code: 0xc000027b
Fault offset: 0x00000000000547ac
Faulting process id: 0x104c
Faulting application start time: 0x01cfa29f8f4861c9
Faulting application path: C:\WINDOWS\system32\backgroundTaskHost.exe
Faulting module path: C:\Windows\System32\twinapi.appcore.dll
Report Id: 09b7c2f8-0e93-11e4-bf09-e0db559e06ea
Faulting package full name: 30225FenyLabCorp.14612CA8D40D1_1.0.0.1_x64__9hnzmnxmh7hyy
Faulting package-relative application ID: App

 

[Shintaro]

Mate,

I know that your keen to find a fix, but please don't just delete stuff as it can create more problems.
Please do the following and I will see what we can safely disable.

1. Download autoruns from HERE
2. unzip it to your Desktop
3. Right click on autoruns.exe and select "Run as Administrator"
4. Accept the EULA (End user license Agreement )
5. Wait until it has finished scanning (it will say "Ready" in the bottom left of Autoruns)
6. File -> Save
7. Choose a directory to save the file and name it something like mypc.arn (please make sure that it is a .arn type of file.)
8. Put the file in a zip file.
9. Post the zip file to the forum.