Many thanks for the suggestions. I will give TeamViewer and LogMeIn a try.
in message
Both my sister and parents live out of state, and occasionally call me with
their computer problems. I'm interested in a good recommendation for a
remote access app.
I've been using ShowMyPC, but I don't like how it constantly disconnects in
Windows 7 machines (I'm guessing it's something to do with User Account
Control). Is there a better solution, especially one where I don't spend 10
minutes just walking someone through the process of launching the app and
letting me in?
Thanks!