G
Gene E. Bloch
OK Experts, you are needed here
Try clicking "Forgot your password?". It's right under the Password
box.
The problem is between you and AARP, not wiht Windows or the browsers.
box.
The problem is between you and AARP, not wiht Windows or the browsers.
P
Paul
Just to verify.Loony said:
Double check that the email address field is entered properly.
If it shows up automatically for you, it must be stored in the
browser somewhere. That is unimportant if the email
address is valid.
When I enter this page, the username and password fields are
completely blank. That means my browser made no assumptions
about what I wanted to type in there. My browser is not
using automatic form filling, to fill the fields for me.
https://login.aarp.org/online-community/loginform.action
But the password field is important. When you see ********
I hope you're not immediately clicking the slate grey colored
"Log In" button. You should backspace over the password or
otherwise erase it, and enter your password again. If your
password was fewer or more than 8 characters, that would be
great, as then you could be sure you're sending a "fresh"
password and not one stored in the browser. So say your
password was "Loony", when you're finished you'd see the
five asterisks. That helps prove you're not sending the old
password.
(e-mail address removed)
*****
The thing is, there are a couple ways the password could be
memorized by the browser, from previous typing it in.
The username/password could be stored in a cookie, which
the aarp site uses to auto-fill the fields for you. Or,
the browser itself can memorize passwords and keep them
in a local cache. (In Firefox, this is controlled in
Tools : Options : Security : Remember passwords for sites )
Sometimes a browser has an automatic "form filling" feature
which is similar, in that it keeps the info you typed from
a previous session, and fills in the fields again.
Because of those possibilities, in this case you want to make
sure the fields have been "freshly typed", to override
anything stored in the browser.
This problem is going to be hard to debug, because https
protocol is secure, and if you watch the packets with a
packet sniffer like Wireshark, there is really nothing to
see in there. It'll look like "digital noise". If they
weren't using https, but were using http, you could
use a packet sniffer, to see the username and password
in flight as they leave the computer. And that would be
a way to double check it is working.
Tech support at aarp, should be able to look at the
login server when you enter your username and password,
or at least, in non-real time, check the logs, to see
what password was last entered with that username. If
they see the "stale" old password arriving, it means the
browser is sending the "stale" version, rather than the
new version you freshly typed.
I doubt the login window would completely paint, if there
was a protocol problem. And that's why all I can suggest,
is somehow the password is still "stale".
Also, do you know whether the site insists that cookie
storage be enabled ? When you log into a site, the
browser needs a means to prove you're authenticated for
each additional page you visit on the site. There
are a couple ways they can do that, and one of those
ways would require cookie storage on your disk, to be
enabled. If you've tried to completely disable cookies
in Tools : Options or done things like turn off Javascript
or use NoScript Add-On, those might interfere with things
a bit.
I still think your real password is not being sent.
But I don't know a way at your end, to prove it!
Paul
L
Loony
I have done that many times. Very likely the user will be given a
temporary password and even that does not work.
G
Gene E. Bloch
OK, it looks like my advice was redundant in this case. Wish I could've
helped...
I still think it's between you and AARP, but my estimate of the exact
position along that line keeps getting closer & closer to AARP
L
Loony
The only conclusion I have is that something was fixed on the AARP website.OK, it looks like my advice was redundant in this case. Wish I could've
helped...
I still think it's between you and AARP, but my estimate of the exact
position along that line keeps getting closer & closer to AARP
Here are instructions I was given several times:
"I have reset your password to a temporary one.
Please follow the steps below accurately to successfully log in and
change the temporary password to one of your own choice:
1. Click the Log In button on the www.AARP.org homepage
2. Enter your e-mail address
3. Enter the temporary password: (all lower case letters)
4. Click the Log In button (and another window opens)
5. Enter the temporary password (all lower case letters) in the new window
6. Enter a new password of your choice in the next two fields
(Password must be 6-20 characters with at least one number, no special
characters and you can not use AARP as part of your password)"
Then I was in.
All 3 - Win Explorer, Firefox and Chrome all work fine now.
Thanks to everyone who helped.
L
Loony
Hello again Paul and my apologies for not responding to this post
of yours. I am totally exhausted. Please see my final post at the
bottom. That was a long and hard problem.
G
Gene E. Bloch
Then I was in.
Maybe they have too many retired programmers working for them
Disclosure: I am a retired programmer and a member (but not an
employee!) of AARP.
C
cameo
Maybe it's time to dump that AARP membership and join AMAC instead.
L
Loony
AMAC seems to be a mini AARP, but I really like the AARP and have been
in it for several decades.
C
cameo
I have been with them too, till I got tired of drinking their Cool Aid.
L
Loony
What Cameo???? They were pouring their Cool Aid into you???? It was
probably an initiation process for you. You should be grateful ;-(
J
John
OK Experts, you are needed here
I am trying to access a certain website (AARP) and,
no matter what I do, I can't get access. I am a member
of AIAA and they are trying to help me too but all in vain.
Has anyone ever experienced this problem?
TIA
Have you tried:
http://www.aarp.org/
--- or ---
https://www.aiaa.org/
Both work in Firefox which is a browser you didn't mention in the header
of your post.
I am not quite sure which of the two you are trying to get to.
I got the second address by posing the following question on Google
(www.google.com):
American Institute of Aeronautics and Astronautics web site
John