No SP1 offered

[Maurice Batey]

Using W7 Home Premium, I went into System Update and was offered a list
of smallish updates.
Installed those, expecting to then be offered SP1, but was told "No
further updates"!

(Instead, on restart I got a window:

"Windows is not genuine

Your computer might be running a counterfeit copy of Windows

o Get genuine now
o Ask me later"

I selected "Ask me later".)

My W7 came installed on the PC, though I had to re-install a few weeks
ago (using given Product Key).

Questions:

(1) Why does it suspect my W7?
(Do I need to do something to placate it?)

(2) Why not offered SP1?

 

[Maurice Batey]

You should get genuine now or you won't get SP1. If you don't pass the
genuine test, call Microsoft and raise hell.

The MSoft 'genuine' test must be flaky.

As I said earlier, my W7 Home Premium came installed on my new PC a
year ago (though a few weeks ago, I had to do a re-install (BSOD
problems), but MSoft seemed happy with the Product Key i entered.
until now, there had been no 'genuine' doubts reports.

Is there a way to do a re-test, or find out why it fails?

Is there a way of re-entering the Product Key?

Alternatively, is there a 'remove genuine test' program out there for
W7?

Failing all that, how does one raise hell with MS on this matter?! :-((

 

[VanguardLH]

"Windows is not genuine

Your computer might be running a counterfeit copy of Windows

o Get genuine now
o Ask me later"

I selected "Ask me later".

So do you get authenticated if you "get genuine now"? You might have to
call the phone number at the end of the wizard if online authentication
fails.

 

[charlie]

First, do the genuine trip. It may genuine you If it doesn't, call
Microsoft.

Go here: http://www.microsoft.com/genuine/validate/validatenow.aspx

I had this happen on a P/C that CC Cleaner was previously used with.
The authentication process immediately re-validated the system when I
used it.

 

[Maurice Batey]

So do you get authenticated if you "get genuine now"?

I don't want to 'get genuine'; I *have* genuine W7, so I did not use
that option.

 

[Maurice Batey]

Go here: http://www.microsoft.com/genuine/validate/validatenow.aspx

Did that. Said my W7 was 'genuine'.

 

[Maurice Batey]

(Do I need to do something to placate it?)

I did use the MS Validation site, which checked and declared my
system 'genuine'.
However, Update still did not offer SP1 - even after a re-boot.

So I went to the MS Download site, and asked to d/l SP1.
Again, I had to 'validate' (using GenuineCheck.exe) before the d/l
option would activate.

I tried 3 times to d/l the 903MB SP1 64-bit file, but each time the
connection dropped and the d/l aborted eventually with "The source file
could not be read".
I tried twice with Firefox, and finally with Internet Explorer, which
got as far as 203MB/903MB before the connection dropped.

So I've abandoned SP1, at least for the time being.
I shall manage without it.
I'm just sick of all this 'genuine' business anyway... :-((

 

[Char Jackson]

I don't want to 'get genuine'; I *have* genuine W7, so I did not use
that option.

The purpose of "get genuine" isn't to reassure YOU that your Windows
installation is legit, it's to reassure Microsoft that your Windows
installation is legit.

 

[Char Jackson]

The MSoft 'genuine' test must be flaky.

As I said earlier, my W7 Home Premium came installed on my new PC a
year ago (though a few weeks ago, I had to do a re-install (BSOD
problems), but MSoft seemed happy with the Product Key i entered.
until now, there had been no 'genuine' doubts reports.

Once you reinstalled it, it likely became "not genuine" unless or
until you re-accomplished the "get genuine" step.

Is there a way to do a re-test, or find out why it fails?

Is there a way of re-entering the Product Key?

I believe the answers are yes and yes, but I don't have the info at
hand. You already have the "get genuine" link, which takes care of the
retest.

Alternatively, is there a 'remove genuine test' program out there for
W7?

Yes, but that should be a last resort. As a test, I'm running one of
my Windows 7 boxes with the Windows Activation stuff completely
disabled, just to see what happens. I was offered SP1 on that PC, just
like everyone else, which I downloaded and installed without issue.

Failing all that, how does one raise hell with MS on this matter?! :-((

Call Microsoft.

 

[Char Jackson]

I tried 3 times to d/l the 903MB SP1 64-bit file, but each time the
connection dropped and the d/l aborted eventually with "The source file
could not be read".
I tried twice with Firefox, and finally with Internet Explorer, which
got as far as 203MB/903MB before the connection dropped.

Do you have a flaky Internet connection? Have you had other problems
with downloads stalling and aborting, or just this time?

So I've abandoned SP1, at least for the time being.
I shall manage without it.
I'm just sick of all this 'genuine' business anyway... :-((

There's nothing in SP1 that you absolutely have to have. It's
basically a roll-up of previous updates, with very little new
functionality. You likely wouldn't notice the difference.

 

[VanguardLH]

I don't want to 'get genuine'; I *have* genuine W7, so I did not use
that option.

So why are you bothering us about your decision to be stubborn?

You don't have Windows 7. You have permission to use a license of it.
If you don't want to prove to Microsoft (not us) that you [still] have
permission for that license then you also choose that the use of the
product will terminate after the 30-day trial period expires. So in a
month, you'll be in worse shape than you now.

Don't whine to us about Microsoft's choices in how they defined their
criteria as to what constitutes sufficient change in your platform
(hardware or software) that may qualify as a new computing platform that
then requires re-validation of the *license* with Microsoft. This group
isn't a free venue to Microsoft technical support nor a place to submit
feedback reviewed by Microsoft.

Be strong, be proud, be stalwart, be immovable, be righteous.
Be banished.

(I see in your other reply that you decided to rethink your obstinence.)

 

[VanguardLH]

I did use the MS Validation site, which checked and declared my
system 'genuine'.
However, Update still did not offer SP1 - even after a re-boot.

So I went to the MS Download site, and asked to d/l SP1.
Again, I had to 'validate' (using GenuineCheck.exe) before the d/l
option would activate.

I tried 3 times to d/l the 903MB SP1 64-bit file, but each time the
connection dropped and the d/l aborted eventually with "The source file
could not be read".
I tried twice with Firefox, and finally with Internet Explorer, which
got as far as 203MB/903MB before the connection dropped.

So I've abandoned SP1, at least for the time being.
I shall manage without it.
I'm just sick of all this 'genuine' business anyway... :-((

Did you choose to deny installation of their ActiveX validator control?
The "genuine advantage" validator downloaded from their site that runs
as an AX control is separate from the one used by the WGA embedded in
Windows. You can disable WGA but you'll still have to accept and let
run their AX control if you want to get "validated" downloads from them.
I don't use Firefox (yet) but Microsoft loves AX and uses it to download
and install one in IE to do the validation that qualifies you as having
permission to obtain the download (you have to prove you have a legit
license to the OS at the time you ask for the download). I ask if you
elected to allow installing their AX control because you seem to not
want anything regarding genuine advantage on your host, so perhaps you
said No to that, too.

Are you using IE to connect to their web site?

Have you tried running IE in its no add-ons mode?

Have you rebooted Windows into its safe mode (with networking) and then
load IE in its no add-ons mode to do the download? You probably cannot
install SP1 while in Safe Mode but networking works to do downloads.

Are you using the Windows Update site to get SP1, or are you trying to
download the entire SP1 (standalone) installation file?

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c3202ce6-4056-4059-8a1b-3a9b77cdfdda

Have you installed any "web accelerators" for the web browser? Are you
using any download managers/accelerators (in an attempt to provide for a
resume function perhaps because you have a slow Internet connection)?

Have you tried disabling any anti-virus/malware or other software that
interrogates your web traffic? Huge files take a huge time to
interrogate looking for bad content. Even on-the-fly interrogation will
add delay in transmission time and the server may simply timeout because
your host isn't accepting more traffic because it is overly busy
inspecting the content it has retrieved so far.

Are you attempting to use anything to anonymize your connection to
Microsoft, like Tor or other P2P setup? You don't have control over the
robustness and reliability of the Tor nodes or its exit points (actually
you reduce stability by adding nodes managed by who-the-hell-knows-who
running a Tor exit node on consumer-grade gear with consumer-grade
networking).

Are you using dial-up, DSL, or cable for an Internet connection?

Does your ISP enforce a maximum per-session timeout (i.e., your activity
with them expires after so many hours)? While they may claim 24x7
accessibility, you may not get *continuous* access. There may be an
anti-abuse quota that limits the length of your Internet session with
them.

 

[Thip]

FWIW, I couldn't get it to download either. I finally opted to hide the
update. What I don't already have I will get eventually, and so far, I
haven't read about anything crucial.

 

[relic]

FWIW, I couldn't get it to download either. I finally opted to hide the
update. What I don't already have I will get eventually, and so far, I
haven't read about anything crucial.

All previous Service Packs (for XP, etc.) included lots of minor bug fixes
and enhancements. Those were never offered as an update.

 

[Clog_-_wog (®)]

I use CCleaner every day

"C:\Program Files\CCleaner\ccleaner.exe" /auto

whooooosh!

and no validating problems so it's not that. If it were it would be front
page tech news.

For once I agree, lintard! ;-)

 

[Clog_-_wog (®)]

Typical grade school remark from you. How old are you?

Take *your* year of birth + *your* age, minus 100 + 52 and then you have it,
lin-loon!
Nah, probably too complicated to figure that one out! (Linux made you
stupid, I guess)

 

[Maurice Batey]

Did you choose to deny installation of their ActiveX validator
control?
No.

...you seem to not
want anything regarding genuine advantage on your host,

Only because I resent being branded a thief without trial!

Are you using IE to connect to their web site?

To d/l SP1 I used Firefox twice, then tried IE. All in vain.

Have you tried running IE in its no add-ons mode?
No.

Have you rebooted Windows into its safe mode (with networking) and then
load IE in its no add-ons mode to do the download?
No.

Are you using the Windows Update site to get SP1, or are you trying to
download the entire SP1 (standalone) installation file?

I got the impression only the latter was available from the site.

Have you installed any "web accelerators" for the web browser?
No.

Are you
using any download managers/accelerators (in an attempt to provide for a
resume function perhaps because you have a slow Internet connection)?
No.

Have you tried disabling any anti-virus/malware or other software that
interrogates your web traffic?

None installed.

Are you attempting to use anything to anonymize your connection to
Microsoft, like Tor or other P2P setup?
No.

Are you using dial-up, DSL, or cable for an Internet connection?
DSL

Does your ISP enforce a maximum per-session timeout (i.e., your activity
with them expires after so many hours)?

No - not over the weekend.

 

[Maurice Batey]

Do you have a flaky Internet connection?

No - rock solid, usually.

Have you had other problems
with downloads stalling and aborting, or just this time?

Only this time. No problem with big Linux updates.

There's nothing in SP1 that you absolutely have to have. It's
basically a roll-up of previous updates, with very little new
functionality. You likely wouldn't notice the difference.

OK - thanks! SP1 is just one of the things on my list that I wanted
to tick. No hurry; will put on back burner.

It's the nasty 'not genuiine Windows' insinuation I want to get
soted out.

 

[Maurice Batey]

So do you get authenticated if you "get genuine now"? You might have to
call the phone number at the end of the wizard if online authentication
fails.

It looks as though I misunderstood the meaning of the "Get genuine
now" option.

I thought selecting that was tantamount to confessing to piracy
and wanted to make amends by buying genuine Windows, so I didn't....

The option hasn't re-apperared yet, but when it does I shall try that.
(Is there a way of provoking it into appearing?!)

On the other hand, if it had said something like:

"Our pathetic attempt to detect piracy says you might have a stolen
version of Windows, so select this option if you would like to refute
that."

- then I would have selected it. )

 

[Maurice Batey]

The purpose of "get genuine" isn't to reassure YOU that your Windows
installation is legit, it's to reassure Microsoft that your Windows
installation is legit.

Thank youi for your interpretation. I gave mine earler.