Hi Guys,
I have a customer with 64 bit W7 home something or other, Premium
I think. He got himself into something! The last thing I have not
conquered is his stinkin' black wall paper. I am only able to
change it to another solid color, but the next logon changes
it back to black.
Anyone come across this and what did you do to fix it?
I have been keeping a running list of what I did to fix
the problem, along with references as to where I got the
fix action. So far, all four fixes have not resulted
in joy.
Any tips?
Many thanks,
-T
Got to go out to the customer's site on Friday. Here is where
things stand.
Wiping and reinstalling will definitely cure the problem,
but it won't solve the mystery. And, since I am now doing
this for free, I want to solve the mystery. Plus, I get to
learn a lot of things.
By the way, other than a few off color jokes he gets from
his friends, he does not surf porn sites. Easy to verify
by looking in his cache. He mainly looks at some current
event sites and a lot of cooking sites. (He is a gourmet
cook and feeds me when I come. Love this guy!)
SFC:
"sfc /scannow" did not find any problems.
Malware:
The machine has now been scanned:
-- Multiple times with Malware bytes
-- Multiple time with Kaspersky Internet Security
-- Multiple times with Kaspersky AVP Tool
-- Multiple times with Kaspersky Rescue CD
-- Once with Avira Rescue CD
All drew a blank. I do not believe there is an infection.
Alternate OS front:
Although his wife's Solitaire program works fine under
Wine (Windows application layer for Linux), his
1500.00+ U$D TurboCAD v17 won't run under Wine. So,
alternate OS'es are out. Poop!
Here are other symptoms I found. I do believe there is
a bunch of clues I am missing here:
Clue #1: <win><break> shows the OS as
a) Windows 7 Home 64 bit
b) Windows Genuine Advantage is Happy
c) The OS is Activated
Clue #2: you can set up and preview his screensaver. But
it gets set back to "none" as soon as you exit the set up
dialog. If you go back into the dialog, you see the screen
saver you set up. Back out and back to "none". If you reboot,
the dialog reverts to none. The screen saver never comes
on.
Clue #3: User's profile:
Now this is where things get really weird. I would expect,
even in 64 bit, for the users profile ("%USERPROFILE%") to
be "C:\Users\Name". Instead it is strangely located in
C:\Windows\SysWOW64\config\systemprofile
As in
C:\Windows\SysWOW64\config\systemprofile\Pictures
C:\Windows\SysWOW64\config\systemprofile\Desktop
and so on.
I could have kicked myself for not looking in:
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
to see where the user's profile was placed, and
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
to see where things had been redirected.
Since creating a new user did not help, I am thinking that
the "Default" user's registry setting are screwed up too.
I have a working theory. I believe that Windows 7 thinks
that this is the "Starter" edition (it is not). I am thinking
this because of the weird location of the user's profile.
You guys have any ideas?
Many thanks,
-T