need help with stinkin' black wallpaper problem

K

Ken Blake

Maybe at your house, but you should have noticed by now that it's not
in common usage here. I consider it childish, and coupled with your
complete nonsense about instability and the fact that you openly use
the people in this newsgroup to help keep your business going, I can't
see that you have any redeeming qualities.

You've talked me into it--I just killfiled him. I recommend that you,
and others here, do the same thing.
 
T

Todd

I have witnesses who have heard me swear at Microsoft and numerous
aspects of Windows
I only swear when I hurt myself. If you are going to smear
someone, at least get your facts straight.
 
T

Todd

Waaaaaaay ahead of you!
That is actually a pretty good idea. That way I won't annoy you.
And, I won't have to read any non-sense about the glories of
Windows. I don't trust anything out of a M$ troll/evangelist's
mouth anyway.

-T
 
N

Nil

And I should trust a single word out of your mouth?
You should trust me as much as you would trust any other stranger on
the internet. Maybe more, if you've noticed my occasional attempts to
help people out here.
By any chance, do you work for M$ marketing? If not, you should
should consider it.
Why?
 
G

Gene E. Bloch

I only swear when I hurt myself. If you are going to smear
someone, at least get your facts straight.
And how does this have any meaning?
 
G

Gene E. Bloch

I do not swear in my writing. You pulled that out of your butt.
You smeared me. I am calling you on it.
I have no idea what you are trying to say.

I can tell you this: I never said you swear, if that's what you are
driving at. Read what I wrote. I *did* say that people have heard *me*
swear.

I have *no* idea what you mean by "smeared" you, and as far as *your*
remark, "you pulled that out of your butt", well, oddly enough, that
sounds to me like swearing, and it is apparently directed at me. That
is hardly consistent with your remark "I do not swear in my writing".

I have no idea how your interpretations got to be so far removed from
what I said.

You owe me a serious and sincere apology.
 
T

Todd

I have no idea what you are trying to say.

I can tell you this: I never said you swear, if that's what you are
driving at. Read what I wrote. I *did* say that people have heard *me*
swear.

I have *no* idea what you mean by "smeared" you, and as far as *your*
remark, "you pulled that out of your butt", well, oddly enough, that
sounds to me like swearing, and it is apparently directed at me. That is
hardly consistent with your remark "I do not swear in my writing".

I have no idea how your interpretations got to be so far removed from
what I said.

You owe me a serious and sincere apology.
Hi Gene,

Oh crap. You are correct. Yes I do owe you an apology. Please
accept it. I really need to work on my reading comprehension. And
stop seeing what I thing I am seeing. I am sorry this wound up
so badly. My bad, not yours.

-T
 
T

Thee Chicago Wolf [MVP]

Hi Wolf,

The customer is the dearest old duffer you will
ever find. I really want to get him fix up. This
has become personal.

I think you are on to something. When I first got to the
customer, he was in a real mess. No Internet, huge letters,
pop ups of crap to buy.

All of his services had been turned off. He was permanently
booting into safe mode. (m$config, err, sorry, msconfig was
weirdly set to "normal"). I had to manually reset all his
services from the W7 super tweak chart, fix his safe mode
boot (one of you guys helped me with that -- thank you!),
and pulled a nasty Ad Ware infection off his machine. Had
to fix a ton of other minor stuff too. It was fun getting
his networking going again.

The last thing I could not conquer was the black wallpaper.
So, I think you have hit it. Something is still in reduced
functionality.

Tech evangelists: please stop reading at this point. If you
don't, don't bitch, you were warned! It is what is best
for the customer, not you.

I have been thinking that Windows may not be the best fit
for this customer. He spends a considerable amount of his
time surfing current event sites -- the ones most likely to
have zero day infections on them. No browser and/or Anti
Virus can defend against this. (And, he called me this morning
with what sounds like another virus.) If I were to wipe
and reinstall, he probably would be reinfected in a few
weeks or so.

So, I am thinking the better part of wisdom would be Linux or
Apple. And I really don't like pretentious Apple: it is so
restrictive, proprietary, and way over priced. And, I just
do not like eye candy (OS as Amusement Park). Their tech
support is really good though. I will have to give that
to them.

His wife has a card game she plays. It keeps score and if
I can not migrate her scores, the tech evangelists above
will be the least of my problems. I may have to keep
him on Windows just over that. (Linux may be technically
superior to Windows, but Windows has ~99% of the application
base as opposed to ~1% for Linux and Apple. So, most of the
time Windows is the only option.)

I wonder what is still turned off?

Update: another call. He said he can get backgrounds
but they go away when he reboots.

Thank you for your help!

-T
Do this first, go and grab Avira's Rescue System (free,
http://www.avira.com/en/support-download-avira-antivir-rescue-system)
and boot from it. Run a full scan of the system.

As far as and alternate OS goes, Linux might not be such a bad option.
If it's one of the very popular distros. I am a big proponent of
PC-BSD. I find it FAR easier to use for Windows people than Linux.
Easier to install apps for non tech savvy people too. Maybe that might
be a good alternative. As far as virus protection, I use AntiVir
exclusively. It's never let me down. Report back as I am thinking it's
one of those nasty malwares that once it's on, it's hell to remove it.

- Thee Chicago Wolf [MVP]
 
T

Todd

Do this first, go and grab Avira's Rescue System (free,
http://www.avira.com/en/support-download-avira-antivir-rescue-system)
and boot from it. Run a full scan of the system.

As far as and alternate OS goes, Linux might not be such a bad option.
If it's one of the very popular distros. I am a big proponent of
PC-BSD. I find it FAR easier to use for Windows people than Linux.
Easier to install apps for non tech savvy people too. Maybe that might
be a good alternative. As far as virus protection, I use AntiVir
exclusively. It's never let me down. Report back as I am thinking it's
one of those nasty malwares that once it's on, it's hell to remove it.

- Thee Chicago Wolf [MVP]
Hi Wolf,

I have no experience with PC-BSD, but I will look at it. I have
been using Fedora Core (FC) 14/15 with the Xfce spin. I put icons on
their desktop for them to use. One of FC's draw backs is the
installer, as you stated. But, I am thinking that keeping him
from installing new apps, whether on purpose or my virus, might
actually serve him well. I make sure the updater is running
to get security updates.

I have been using Kaspersky. I have scanned him completely with
Kaspersky's Rescue CD and with Kaspersky's AvpTool, which I
rely on to tag rootkits and trojans that don't show up on
the Rescue CD.

I use the Avira free edition on home customer's that are too
cheap to buy Kaspersky or who cop an attitude about us
technicians (I am actually an Engineer) writing viruses
so we can sell them the anti virus. (I tell them organized crime
has that one handled all on their own and don't need my help.)

And, I have to say, I have liked the way Avira worked. It
scores well on http://www.av-comparatives.org/ too. Very
close to Kaspersky. A hole in the free edition is that
it does not seem to scan for legal malware (Ad Ware, etc.).
But, that may have changed.

What does get my goat, if you look at av-comparatives real
close, you will find that no AV does a really good job. I
do believe the last I checked, which was a few months ago,
that Kaspersky was still at the top with a whole 69%! Geez!
I really want to rely on that, especially with customer's
who can't stay off the current event sites!

I am definitely going to rescan with the Avira CD you recommended.
If one rescue disk doesn't catch it, perhaps another one will!
I am due at this customer's house in a few hours. And, he
is the absolute my decent, nicest old duffer you will ever come
across: I want to conquer this thing!

You know what, I do believe I am rambling.

Thank you for all the help!

-T
 
T

Todd

Hi Gene,

Oh crap. You are correct. Yes I do owe you an apology. Please
accept it. I really need to work on my reading comprehension. And
stop seeing what I thing I am seeing. I am sorry this wound up
so badly. My bad, not yours.

-T
Gene,

Are we straight with each other? I did seriously
insult your integrity. It is important to me that
I make it right.

-T
 
G

Gene E. Bloch

On 06/16/2011 09:01 PM, Todd wrote:

Are we straight with each other? I did seriously
insult your integrity. It is important to me that
I make it right.
Yes indeed, and I thank you for that. I'm much happier now being able
to see you as a reasonable, if maybe a bit crotchety, person :)

In retrospect, I can see that you just read too fast (I have done that
too, and I certainly understand it), and although you exploded too
soon, I did also. I could have responded more gently, by waiting until
I was calmer.

In the post in question, I did try to cast things as a difference of
opinion, not as "someone is wrong", and the intention of my comments
about my reactions to Windows was only to counter your remarks about us
being Windows apologists.
 
T

Todd

Yes indeed, and I thank you for that. I'm much happier now being able to
see you as a reasonable, if maybe a bit crotchety, person :)

In retrospect, I can see that you just read too fast (I have done that
too, and I certainly understand it), and although you exploded too soon,
I did also. I could have responded more gently, by waiting until I was
calmer.

In the post in question, I did try to cast things as a difference of
opinion, not as "someone is wrong", and the intention of my comments
about my reactions to Windows was only to counter your remarks about us
being Windows apologists.
Thank you Gene.

-T
 
T

Todd

Thank you for your help!

Do this first, go and grab Avira's Rescue System (free,
http://www.avira.com/en/support-download-avira-antivir-rescue-system)
and boot from it. Run a full scan of the system.
This is a cool Rescue CD. Updates in a few minutes, instead of a
half and hour like Kasperskies. Does not check for root kits.
Kaspersky's does, but I have had it miss root kits (found
by AVP Tool), so the two rescure CD's are tied on root kits.
As far as and alternate OS goes, Linux might not be such a bad option.
If it's one of the very popular distros. I am a big proponent of
PC-BSD. I find it FAR easier to use for Windows people than Linux.
Easier to install apps for non tech savvy people too. Maybe that might
be a good alternative. As far as virus protection, I use AntiVir
exclusively. It's never let me down. Report back as I am thinking it's
one of those nasty malwares that once it's on, it's hell to remove it.

- Thee Chicago Wolf [MVP]
Found he is using a 1500.00+ U$D Turbo CAD Deluxe V 17 that does not
run under Wine, so he is stuck with Windows. :'(

Thank you for the help!

-T
 
T

Todd

Hi Guys,

I have a customer with 64 bit W7 home something or other, Premium
I think. He got himself into something! The last thing I have not
conquered is his stinkin' black wall paper. I am only able to
change it to another solid color, but the next logon changes
it back to black.

Anyone come across this and what did you do to fix it?

I have been keeping a running list of what I did to fix
the problem, along with references as to where I got the
fix action. So far, all four fixes have not resulted
in joy.

Any tips?

Many thanks,
-T
Got to go out to the customer's site on Friday. Here is where
things stand.

Wiping and reinstalling will definitely cure the problem,
but it won't solve the mystery. And, since I am now doing
this for free, I want to solve the mystery. Plus, I get to
learn a lot of things.

By the way, other than a few off color jokes he gets from
his friends, he does not surf porn sites. Easy to verify
by looking in his cache. He mainly looks at some current
event sites and a lot of cooking sites. (He is a gourmet
cook and feeds me when I come. Love this guy!)

SFC:
"sfc /scannow" did not find any problems.

Malware:
The machine has now been scanned:
-- Multiple times with Malware bytes
-- Multiple time with Kaspersky Internet Security
-- Multiple times with Kaspersky AVP Tool
-- Multiple times with Kaspersky Rescue CD
-- Once with Avira Rescue CD

All drew a blank. I do not believe there is an infection.


Alternate OS front:
Although his wife's Solitaire program works fine under
Wine (Windows application layer for Linux), his
1500.00+ U$D TurboCAD v17 won't run under Wine. So,
alternate OS'es are out. Poop!


Here are other symptoms I found. I do believe there is
a bunch of clues I am missing here:


Clue #1: <win><break> shows the OS as
a) Windows 7 Home 64 bit
b) Windows Genuine Advantage is Happy
c) The OS is Activated


Clue #2: you can set up and preview his screensaver. But
it gets set back to "none" as soon as you exit the set up
dialog. If you go back into the dialog, you see the screen
saver you set up. Back out and back to "none". If you reboot,
the dialog reverts to none. The screen saver never comes
on.


Clue #3: User's profile:
Now this is where things get really weird. I would expect,
even in 64 bit, for the users profile ("%USERPROFILE%") to
be "C:\Users\Name". Instead it is strangely located in

C:\Windows\SysWOW64\config\systemprofile

As in
C:\Windows\SysWOW64\config\systemprofile\Pictures
C:\Windows\SysWOW64\config\systemprofile\Desktop

and so on.


I could have kicked myself for not looking in:

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

to see where the user's profile was placed, and

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

to see where things had been redirected.

Since creating a new user did not help, I am thinking that
the "Default" user's registry setting are screwed up too.


I have a working theory. I believe that Windows 7 thinks
that this is the "Starter" edition (it is not). I am thinking
this because of the weird location of the user's profile.

You guys have any ideas?

Many thanks,
-T
 
G

Gene E. Bloch

Got to go out to the customer's site on Friday. Here is where
things stand.
Wiping and reinstalling will definitely cure the problem,
but it won't solve the mystery. And, since I am now doing
this for free, I want to solve the mystery. Plus, I get to
learn a lot of things.
By the way, other than a few off color jokes he gets from
his friends, he does not surf porn sites. Easy to verify
by looking in his cache. He mainly looks at some current
event sites and a lot of cooking sites. (He is a gourmet
cook and feeds me when I come. Love this guy!)
SFC:
"sfc /scannow" did not find any problems.
Malware:
The machine has now been scanned:
-- Multiple times with Malware bytes
-- Multiple time with Kaspersky Internet Security
-- Multiple times with Kaspersky AVP Tool
-- Multiple times with Kaspersky Rescue CD
-- Once with Avira Rescue CD
All drew a blank. I do not believe there is an infection.

Alternate OS front:
Although his wife's Solitaire program works fine under
Wine (Windows application layer for Linux), his
1500.00+ U$D TurboCAD v17 won't run under Wine. So,
alternate OS'es are out. Poop!

Here are other symptoms I found. I do believe there is
a bunch of clues I am missing here:

Clue #1: <win><break> shows the OS as
a) Windows 7 Home 64 bit
b) Windows Genuine Advantage is Happy
c) The OS is Activated

Clue #2: you can set up and preview his screensaver. But
it gets set back to "none" as soon as you exit the set up
dialog. If you go back into the dialog, you see the screen
saver you set up. Back out and back to "none". If you reboot,
the dialog reverts to none. The screen saver never comes
on.

Clue #3: User's profile:
Now this is where things get really weird. I would expect,
even in 64 bit, for the users profile ("%USERPROFILE%") to
be "C:\Users\Name". Instead it is strangely located in

As in
C:\Windows\SysWOW64\config\systemprofile\Pictures
C:\Windows\SysWOW64\config\systemprofile\Desktop
and so on.

I could have kicked myself for not looking in:
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
to see where the user's profile was placed, and
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
to see where things had been redirected.
Since creating a new user did not help, I am thinking that
the "Default" user's registry setting are screwed up too.

I have a working theory. I believe that Windows 7 thinks
that this is the "Starter" edition (it is not). I am thinking
this because of the weird location of the user's profile.
You guys have any ideas?
Many thanks,
-T
Here's what I see, in case it might help:

Both on my desktop with W7Pro64 and on my netbook with W7Starter32, the
Windows NT registry entries point to C:\Users\My Name, and in the
command window, echo %systemprofile% gives C:\Users\My Name on both
(where My Name is replaced by the correct username, of course).

Also in the W7Pro, the WOW64 directory you cited exists. It is not on
the netbook because it's a 32-bit system.
 
G

Gene E. Bloch

Thank you for the feedback!
In you WOW64 directory, do you have anything like
C:\Windows\SysWOW64\config\systemprofile ?
Or, does it stop at C:\Windows\SysWOW64\config ?
Sorry, I was too brief. I also have the systemprofile folder.

It seems to shadow some of the folders under the three AppData folders,
e.g., the Local folder in the WOW64 path has only Google and Microsoft
folders, whereas the User one has 22 folders, three junction points,
and three files. I didn't look deeper, but the LocalLow and Roaming
also only have a few folders.
 
T

Todd

Sorry, I was too brief. I also have the systemprofile folder.

It seems to shadow some of the folders under the three AppData folders,
e.g., the Local folder in the WOW64 path has only Google and Microsoft
folders, whereas the User one has 22 folders, three junction points, and
three files. I didn't look deeper, but the LocalLow and Roaming also
only have a few folders.
Thank you!
 
L

Lee Waun

Todd said:
That is actually a pretty good idea. That way I won't annoy you.
And, I won't have to read any non-sense about the glories of
Windows. I don't trust anything out of a M$ troll/evangelist's
mouth anyway.

-T
I have 2 machines that both run win7 and I am not having problems with
either of them. I can't remember ever gettinga BSD.

So off you go.

PLONK!!!
 

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