SOLVED Error installing ATI video driver but then I cannot view the error log

[Multex]

Thanks CC for this post, If it wasn't for you I would have probably forgotten to put this problem in another thread.

I have ATI 4770 HD graphic card, and it was always up to date.
The problem started after my May 7th uptade to version 10.11, which I still run.
There is a problem with installing the new drivers, after the installation is ''complete'' it says ( Warnings occurred during installation) view log for details.

I press on the view log and nothing happens

The Installation goes smooth until 70% and then it's ''installed''

What should I do?

P.S - I would tell you what the problem is, but as mentioned I can't view the log..
Sorry

 

[Multex]

Okay, I just tried updating my drivers with Windows Update.
Downloaded and failed to install.
Error found : Code 80070017

 

[bassfisher6522]

Don't update drivers through Windows update. You should always update drivers from the vendors site. Once on the site, top right, support and drivers...just fill in information and it will take you to the correct driver for your GPU.

http://www.amd.com/us/Pages/AMDHomePage.aspx

Download and save it (your choice of where to save it). Then uninstall old driver...a reboot maybe needed....then install new driver....again a reboot maybe needed.

 

[Multex]

I uninstalled my previous driver, downloaded and installed the new as you suggested.

Again, error
Log:
<?xml version="1.0"?>
<?xml-stylesheet type="text/xsl" href="Report.xml.xsl"?>
<monetreport xmlns:dt="urn:schemas-microsoft-com:datatypes">
<general>
<cmdline>-UI </cmdline>
<time>08/26/11 21:43:52</time>
<action>install</action>
<download></download>
</general>
<dcm>
<primary>
<name>ATI Radeon Graphics Processor</name>
<manufacture>ATI Technologies Inc</manufacture>
<chiptype></chiptype>
<chipid>0x94b3</chipid>
<vendorid>0x1002</vendorid>
<ssid>0x1960</ssid>
<ssvid>0x1462</ssvid>
<classcode>0x030000</classcode>
<revisionid>0x00</revisionid>
</primary>
<device>
<name></name>
<manufacture>ATI Technologies Inc</manufacture>
<chiptype></chiptype>
<chipid>0xaa38</chipid>
<vendorid>0x1002</vendorid>
<ssid>0xaa38</ssid>
<ssvid>0x1462</ssvid>
<classcode>0x040300</classcode>
<revisionid>0x00</revisionid>
</device>
</dcm>
<exist>
<package>
<description>AMD APP SDK Runtime</description>
<result></result>
<version>2.5.709.2</version>
<size>90 </size>
</package>
<package>
<description>HDMI/DP Audio Driver</description>
<result></result>
<version>7.12.0.7702</version>
<size>1 </size>
</package>
<package>
<description>Microsoft Visual C++ 2010 Redistributable</description>
<result></result>
<version>10.0.30319</version>
<size>9 </size>
</package>
<package>
<description>AMD Drag and Drop Transcoding</description>
<result></result>
<version>2.00.0000</version>
<size>1 </size>
</package>
<package>
<description>AMD Media Foundation Decoders</description>
<result></result>
<version>1.0.60728.1742</version>
<size>1 </size>
</package>
<package>
<description>Catalyst Control Center</description>
<result></result>
<version>2011.0728.1756.30366</version>
<size>150 </size>
</package>
</exist>
<install>
<package>
<description>AMD Catalyst Install Manager</description>
<result>Succeed</result>
<version>3.0.838.0</version>
<size>20 </size>
</package>
<package>
<description>AMD Display Driver</description>
<result>Fail</result>
<version>8.881.0.0000</version>
<size>90 </size>
</package>
<package>
<description>HDMI/DP Audio Driver</description>
<result>Succeed</result>
<version>7.12.0.7702</version>
<size>1 </size>
</package>
</install>
<uninstall>
</uninstall>
<downloaded>
</downloaded>
<resource>
<hwinfo>Hardware information</hwinfo>
<existpkg>Existing packages</existpkg>
<pkg2inst>Packages for install</pkg2inst>
<pkg2uninst>Packages for uninstall</pkg2uninst>
<otherdev>Other detected devices</otherdev>
<errmsg>Error messages</errmsg>
<name>Name</name>
<manufacture>Manufacturer</manufacture>
<chiptype>Chip type</chiptype>
<chipid>Device ID</chipid>
<otherhw>Other hardware</otherhw>
<download>Download packages</download>
<succeed>Success</succeed>
<fail>Fail</fail>
<vendorid>Vendor ID</vendorid>
<classcode>Class Code</classcode>
<revisionid>Revision ID</revisionid>
<ssid>Subsystem ID</ssid>
<ssvid>Subsystem vendor ID</ssvid>
<header1>Catalyst™ Install Manager</header1>
<header2>Installation Report</header2>
<finalstatus>Final Status:</finalstatus>
<versionofitem>Version of Item:</versionofitem>
<size>Size:</size>
<bytes>Mbytes</bytes>
</resource>
<error><msg>Driver Install: the installation failed</msg></error></monetreport>

 

[Elmer BeFuddled]

As Bassfisher says, get it from the real source.

Version dates are initially year.month, followed by a letter for minor updates.. Currently 11.8 which, err, is now!

Download and install Driver Sweeper and run it in Safe Mode to clean out remnants of your previous / current drivers and then re-install.

Then if you're OC'ing, turn it down / off until you get sorted.

 

[Multex]

Thanks for the reply.
Something is really going wrong here..
I did everything you just said and still I get errors.

Went to Safe Mode, ran Driver Sweeper and cleaned everything.
I'm not overclocking.

Then I downloaded the drivers from the AMD site.
And installed it.

Again errors.

No ATI graphics driver is installed, or the ATI driver is not functioning properly.
Please install the ATI driver appropriate for your ATI hardware.

 

[bassfisher6522]

Check your PC for Virus's, Malware, spyware...you definitely have a problem. Start there. Are there any issues in the device manager?

 

[TrainableMan]

Was your graphics card brand new? Has it ever worked in another machine? If ATI doesn't like it I am wondering if it doesn't detect the card properly or if the card might be bad.

 

[Multex]

I bought a brand new ATI Radeon 4770 HD graphic card..
I don't have Viruses, Malware or anything similar, trust me, I use Original Kaspersky
Anti Virus for years now and never had problems.
But thanks I checked it twice today.
Windows Defender is also saying that there isn't any threat.

Also, I checked the Device Manager section.
It's say Display Adapters: ATI Radeon 4770 HD but with this sign ''!''
Clicked on properties and this is written under Device Status :
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Thanks guys I really appreciate it!

 

[TrainableMan]

If it is brand new then you should contact the manufacturer and mention that error.

Another extreme option would be a complete reinstall of W7.

 

[Multex]

O god, I have original Windows 7, so thats kinda problem.
Isn't there any other way?

They closed the store where I have bought my computer like a year ago.. so that's not an option.
Could you check the site and send me the correct driver update link please.

 

[TrainableMan]

Well having original w7 isn't a problem, if you don't have a disk then it's likely on a recovery drive on your computer. Even if it isn't, you can download the ISO, burn it to a DVD, and install from that using your original key. If you don't know your key then install SIW on your current system (see our freeware DB) and it will show you the product key. If you do decide to use this method then you will want to back up all your data (easiest method is with Windows Easy Transfer which is built in to W7). And as I said this is extreme ...

BUT

your best bet is to contact ATI because they may have a registry patch that could easily fix it.

 

[Multex]

I have it on a disk with product keys, but I thought if the product key is used once, you have to contact Microsoft, tell them the problem and then they will most likely let you use that same product key again? Or am I mistaken ?

Re-installation will fix my problem?
Thing is, don't know if I can do it by my self tho.
But worth trying.

 

[TrainableMan]

Normally you can install a couple times within a 90 day period without having to call but if you do have to call it will be a simple matter.

Do you think you may have accidentally trashed your registry?

 

[Multex]

As Bassfisher says, get it from the real source.

Version dates are initially year.month, followed by a letter for minor updates.. Currently 11.8 which, err, is now!

Download and install Driver Sweeper and run it in Safe Mode to clean out remnants of your previous / current drivers and then re-install.

Then if you're OC'ing, turn it down / off until you get sorted.

I did what he advised me to, but I didn't know that when you press on clean ( it deletes all the registry ) But when I did it, I thought yea, he said press clean.

And when I uninstalled the drivers I lost my folder C:\Program Files\ATI Technologies

 

[TrainableMan]

Well I've never tried Driver Sweeper so I cannot vouch for the product but if all it did was delete the ATI substructure then the ATI product should recreate it on install. And if Elmer vouches for it then I'm confident that did what it should.

And the Program Files are the programs so a reinstall would restore those too.

To be honest I was thinking of BEFORE you came here with the issue. Had you noticed that information in Device Manager before? Do you think you may have messed up your registry prior to coming here?

 

[Multex]

Okay, I uninstalled the program with IObit uninstaller.
It basically helps you delete the folder and all the other necessary stuff that was involved with that program it self.
That's how I lost my folder in program files.

AFter that I downloaded Driver Sweeper, logged on in Safe Mode, used the clean tool ( Deleted my registry) and rebooted the pc.

After that I downloaded the newest 11.8 I think driver updates for my graphic's card and started installing it.
It asked me if I want to recreate the lost folder.
I ticked it, and it was recreated.
Everything went smoothly until like 70%, then the installation ''completed'' and again I had some errors during the instalation.

It also said :
No ATI graphics driver is installed, or the ATI driver is not functioning properly.
Please install the ATI driver appropriate for your ATI hardware.

And that's all..

To be honest, I noticed the Device Manager's Exclamation point like couple hours ago.
Don't really know when it really showed up.
I only know that I have update problems since May 7th and that I'm currently on version 10.11

Sorry for my bad English, I'm from Serbia

 

[Nibiru2012]

It's always best to completely uninstall the previous AMD Radeon driver prior to installation of the latest driver.

Go to this link to read how to do it from the AMD website: http://support.amd.com/us/kbarticles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

Even though it is dated from 2010, it is still the way I do it and it works flawlessly.

Good Luck and keep us posted!

 

[TrainableMan]

That is the same issue you had when you first posted (it says installed but didn't) so I do not believe any of the things you have tried are the problem but they haven't fixed the issue either. (Just FYI, installation counters aren't perfect and can often jump suddenly so that in itself does not mean there is a problem.) BTW: you mentioned uninstalling it using IObit uninstaller; it is possible that part of what IOBit does is remove registry info (again, also not familiar with that product) but if you have ATI showing up in your add/remove program list then it couldn't hurt to try the uninstall option Nibs pointed to (NOT with IOBit).

Then if an install of the latest Catalyst drivers doesn't work I still suggest contacting ATI.

I also think a nice fresh install will work but it's a lot of work, backing up your data, reinstalling the OS, restoring the data, reinstalling all your programs, restoring all your settings, windows tweaks etc.

 

[TrainableMan]

I edited my post above after reading Nibs. Couldn't hurt to try uninstalling as he suggests

Also I just noticed this from your post up a ways ...

They closed the store where I have bought my computer like a year ago.. so that's not an option.

I was talking about the card manufacturer, ATI support, not the store; most stores haven't got a clue.