Changing MB and CPU W7

[Allen Drake]

No, everything would be fine until all of a sudden I would get a "Not
Genuine copy of Windows, bla bla bla".
The machine came from BB, but nothing was wrong until Acer "fixed it".
We had been using it for around 6 months. Wife managed to bend the pin
in the power port. I figured Acer would not cover something like that so
I took it to a shop. They said they would solder in a new port but that
it would never hold. Only way to fix it was new MB. I just bought Wife a
new machine. Then later sent that one to Acer to see how much it would
cost. They got it on a Friday and the next Monday instead of an E-mail
with cost, I got one that said they fixed it under warranty and here is
the tracking for it coming back. I thought wow, that was cool. I was
just using it for school since it was lighter to carry then. After 30
days all the fun started. After sending it back to Acer twice and
multiple re-installs I just bought a new key from MS. That machine is
now just used to play movies onto our TV. Acer could have fixed this but
they chose not to. If they had just told me the truth I would have not
really cared. I never expected them to fix the power port free. What
really pissed me off was the way they wasted so much of my time and
money stalling after they knew full well what the hell was wrong.

That would irritate me to. I guess I am lucky not to have to deal
with problems with anything I have purchased so far. The only thing I
didn't like about BB is they provided me with a different version of
my ASUS G73SW. A special model that is sold only by BB. I found out
later that it didn't have everything ASUS had if I bought it from them
and maybe other stores like a smaller screen and a different DVD-ROM
and a few other stripped out features. I would have done exactly what
you did as I hate to be put through the ringer like Acer seems to do.

I have read where others have gotten that notice of not having a
genuine copy of Windows but I can't remember what the fix was. What do
you mean by "all the fun started"? What exactly happened other then
the "not genuine" issue? Maybe that wasn't an Acer issue although you
did say MS said it was. It seems you are past that now but I still
wonder if there could have been a fix that didn't involve Acer.

I wonder if I should have a spare key around just for emergencies.
After all I have a spare everything else. Spare PSUs, Video cards,
computers

Al.

 

[Rob]

If this means you do not have a copy you can move to another computer
then you "may" be in for a headache. It's been a while since I went
through this but MS considered a new MB as making a new machine. Now if
you have a copy of the OS that did not come pre-installed, then it will
of course not matter.
Of course this may be something that MS has decided to change also. I am
sure I was not the only person who got caught up in this, so they may
have changed their policy. You will know soon enough.

Its still on one machine and it is on the same HDD and in the same box.

So what you are saying if a PC requires another MB then I should buy
another copy of the system?

 

[Alex Clayton]

I have read where others have gotten that notice of not having a
genuine copy of Windows but I can't remember what the fix was. What do
you mean by "all the fun started"? What exactly happened other then
the "not genuine" issue? Maybe that wasn't an Acer issue although you
did say MS said it was. It seems you are past that now but I still
wonder if there could have been a fix that didn't involve Acer.

I wonder if I should have a spare key around just for emergencies.
After all I have a spare everything else. Spare PSUs, Video cards,
computers

Al.

A couple days after the warning it would not run. It gave some kind of
link to "get genuine". It offered several possible solutions. At the
time I had no idea what the hell was going on. Fist I called Acer. They
had me re-install the OS from the HD. It has a section of the HD to
allow this, sets it back to factory. Of course all was working then so I
thought that was it. Put all my stuff back in and all was fine. Then 30
days later again same thing. Called Acer they tried to have me
re-install. I told them we had been through that. Then they gave me an
RMA to send it to them. I paid the shipping. A couple days after they
got it they paid to send it back. 30 days later here we go again with
the NG. I called, they tried the re-install, I said no, they gave
another RMA. Got it back, 30 days later here we go again. Now I followed
the links from MS. One option was to pay a C note for a "get genuine
kit" which is a new key. I called Acer they refused to pay for this. I
called MS they ran the serial numbers, told me it was Acer's fault. Acer
wanted me to send it back again. By now I had about had enough. I just
paid MS for the new key. some where in all this I was able to find out
that the "problem" was MS considers a new MB to be a new machine. If you
have a retail install they are not willing to let you move it to a new
machine. Now Acer could have of course fixed this, they have a lot more
pull with MS than I do. It got to where it was easy to see what Acer was
going to do was screw with me until the warranty ran out.
I gave up and told them never again would I buy anything they made.
It sounds like I was not the only one who had this happen and they have
now decided to not screw anyone else over. Like I said if they had just
told me at the start that they would replace the MB but I would have to
buy the new Key, I would have been fine. It was the way they kept lying
and stringing me along that made me really mad.

 

[Alex Clayton]

Its still on one machine and it is on the same HDD and in the same box.

So what you are saying if a PC requires another MB then I should buy
another copy of the system?

If it keeps working then you are golden. When W-7 came out MS was
considering a new MB to be a new machine. It sounds like they may have
stopped doing this now. You will know in a few weeks.

 

[Allen Drake]

If it keeps working then you are golden. When W-7 came out MS was
considering a new MB to be a new machine. It sounds like they may have
stopped doing this now. You will know in a few weeks.

I had read long threads some years ago on a Windows group about that
issue. It became very heated while an MS MVP insisted a new board
constituted a new system. I never agreed on that stance. It seems MS
has become very soft on that with Windows XP anyway. I am continually
swapping out hardware and have re-activated countless times in the
past few months. I don't think MS or anyone would have anything to
gain by enforcing such a tight rule. I am sure their support overload
has dropped. I can't see many buying more computers then they already
are.

Al.

 

[Allen Drake]

A couple days after the warning it would not run. It gave some kind of
link to "get genuine". It offered several possible solutions. At the
time I had no idea what the hell was going on. Fist I called Acer. They
had me re-install the OS from the HD. It has a section of the HD to
allow this, sets it back to factory. Of course all was working then so I
thought that was it. Put all my stuff back in and all was fine. Then 30
days later again same thing. Called Acer they tried to have me
re-install. I told them we had been through that. Then they gave me an
RMA to send it to them. I paid the shipping. A couple days after they
got it they paid to send it back. 30 days later here we go again with
the NG. I called, they tried the re-install, I said no, they gave
another RMA. Got it back, 30 days later here we go again. Now I followed
the links from MS. One option was to pay a C note for a "get genuine
kit" which is a new key. I called Acer they refused to pay for this. I
called MS they ran the serial numbers, told me it was Acer's fault. Acer
wanted me to send it back again. By now I had about had enough. I just
paid MS for the new key. some where in all this I was able to find out
that the "problem" was MS considers a new MB to be a new machine. If you
have a retail install they are not willing to let you move it to a new
machine. Now Acer could have of course fixed this, they have a lot more
pull with MS than I do. It got to where it was easy to see what Acer was
going to do was screw with me until the warranty ran out.
I gave up and told them never again would I buy anything they made.
It sounds like I was not the only one who had this happen and they have
now decided to not screw anyone else over. Like I said if they had just
told me at the start that they would replace the MB but I would have to
buy the new Key, I would have been fine. It was the way they kept lying
and stringing me along that made me really mad.

That's incredible. This is the number one reason I never buy
computers. That and the enjoyment I get from building my own. I knew a
guy who claimed be custom built laptops. I have never seen any parts
online that would confirm his claim but what happened to you would
give me reason to look further. I guess I have been lucky not to have
had any problems with any laptops other then one I gave my niece that
has just come back dead. Who knows that could be wrong but a crack is
something that runs through my mind. I doubt she would ever tell me
she had dropped it. I is rather old and heavy. Oh well.............

 

[Alex Clayton]

That's incredible. This is the number one reason I never buy
computers. That and the enjoyment I get from building my own. I knew a
guy who claimed be custom built laptops. I have never seen any parts
online that would confirm his claim but what happened to you would
give me reason to look further. I guess I have been lucky not to have
had any problems with any laptops other then one I gave my niece that
has just come back dead. Who knows that could be wrong but a crack is
something that runs through my mind. I doubt she would ever tell me
she had dropped it. I is rather old and heavy. Oh well.............

I know very little about PC's. I am sure I "could" build one, I just
have no desire to learn enough about it. When I need a new desk top or
laptop I look for what is on sale in the Sunday ads. If I get a couple
years out of them I am happy. Now that I am getting older my eyes are
not as good as they used to be. For that reason I like the 17" screen
laptops. When I decided to replace my last one all I cared about was the
screen size. bought this one because it was on sale and they had one in
the store. To buy a builders copy of W-7 last I looked was almost as
much as I paid for this machine. As long as I get a couple years out of
it and can give it to someone else I am happy.
The Acer model I had all the trouble with I bought 2 of. I bought
them at a Black Friday sale in 09. One went to Wife, one went to one of
our kids. The one the kid had lasted over a year until her cat knocked a
container of yogurt on it and smeared it all over the keyboard. I took
it to a shop to have checked. They were able to put a new KB in it for
less than a C note so we had them do it. She is still using it and it
works fine. I figure since I paid about $300.00 for it she has more than
gotten the moneys worth out of it.

 

[Allen Drake]

I know very little about PC's. I am sure I "could" build one, I just
have no desire to learn enough about it. When I need a new desk top or
laptop I look for what is on sale in the Sunday ads. If I get a couple
years out of them I am happy. Now that I am getting older my eyes are
not as good as they used to be. For that reason I like the 17" screen
laptops. When I decided to replace my last one all I cared about was the
screen size. bought this one because it was on sale and they had one in
the store. To buy a builders copy of W-7 last I looked was almost as
much as I paid for this machine. As long as I get a couple years out of
it and can give it to someone else I am happy.
The Acer model I had all the trouble with I bought 2 of. I bought
them at a Black Friday sale in 09. One went to Wife, one went to one of
our kids. The one the kid had lasted over a year until her cat knocked a
container of yogurt on it and smeared it all over the keyboard. I took
it to a shop to have checked. They were able to put a new KB in it for
less than a C note so we had them do it. She is still using it and it
works fine. I figure since I paid about $300.00 for it she has more than
gotten the moneys worth out of it.

I know what you mean. If I used laptops I would do it exactly your
way. I have a new one that has been sitting here since the spring and
I never use it. I replaced the system drive with an SSD and added one
in the spare bay still it never gets any use. I too and getting older
and can't see as well as I used to. Born in the '40s. I also enjoy a
larger screen so I now use a 41" VIZIO HDTV 120 Hz. I gave my wife my
older 32" VIZIO and love this new one. I would never buy a desktop no
matter how much I save. I still have the first system I ever bought
from a custom builder in a small town here in NH. When I saw how easy
it was I decided to keep it updated and built my first one in under 4
hours. It started right up and has been working fine ever since. I
built a high end system for video editing and CAD and don't use it for
anything else. I still use my first build for most online activities
which I built sometime around 02. Desktops last me forever. I still
have a Toshiba Equium 7100S running Windows 95 sitting here that works
as well as could be expected given it's age and configuration.

 

[DanS]

A couple days after the warning it would not run. It gave
some kind of link to "get genuine". It offered several
possible solutions. At the time I had no idea what the hell
was going on. Fist I called Acer. They had me re-install
the OS from the HD. It has a section of the HD to allow
this, sets it back to factory. Of course all was working
then so I thought that was it. Put all my stuff back in and
all was fine. Then 30 days later again same thing. Called
Acer they tried to have me re-install. I told them we had
been through that. Then they gave me an RMA to send it to
them. I paid the shipping. A couple days after they got it
they paid to send it back. 30 days later here we go again
with the NG. I called, they tried the re-install, I said
no, they gave another RMA. Got it back, 30 days later here
we go again. Now I followed the links from MS. One option
was to pay a C note for a "get genuine kit" which is a new
key. I called Acer they refused to pay for this. I called
MS they ran the serial numbers, told me it was Acer's
fault. Acer wanted me to send it back again. By now I had
about had enough. I just paid MS for the new key. some
where in all this I was able to find out that the "problem"
was MS considers a new MB to be a new machine. If you have
a retail install they are not willing to let you move it to
a new machine. Now Acer could have of course fixed this,
they have a lot more pull with MS than I do. It got to
where it was easy to see what Acer was going to do was
screw with me until the warranty ran out.
I gave up and told them never again would I buy anything
they made.
It sounds like I was not the only one who had this happen
and they have now decided to not screw anyone else over.
Like I said if they had just told me at the start that they
would replace the MB but I would have to buy the new Key, I
would have been fine. It was the way they kept lying and
stringing me along that made me really mad.

Unfortunately, it was MS that screwed you.

In this licensing FAQ.....

http://www.microsoft.com/oem/en/licensing/sblicensing/pages/li
censing_faq.aspx

.....it plainly states....

Q. Can a PC with an OEM Windows operating system have its
motherboard upgraded and keep the same license? What if it was
replaced because it was defective?

A. Generally, an end user can upgrade or replace all of the
hardware components on a computer—except the motherboard—and
still retain the license for the original Microsoft OEM
operating system software. If the motherboard is upgraded or
replaced for reasons other than a defect, then a new computer
has been created. Microsoft OEM operating system software
cannot be transferred to the new computer, and the license of
new operating system software is required. If the motherboard
is replaced because it is defective, you do not need to
acquire a new operating system license for the PC as long as
the replacement motherboard is the same make/model or the same
manufacturer's replacement/equivalent, as defined by the
manufacturer's warranty.


Asus fulfilled their minimum obligation to you by replacing
the defective MB in this laptop with a replacement that was
the exact same model.

MS is the one that forced you to buy a new license.

That being said.....I am by no means saying Asus handled it
properly. It sounds like the situation was unpleasant from all
sides.

 

[Alex Clayton]

news:[email protected]:

Unfortunately, it was MS that screwed you.

In this licensing FAQ.....

http://www.microsoft.com/oem/en/licensing/sblicensing/pages/li
censing_faq.aspx

....it plainly states....

Q. Can a PC with an OEM Windows operating system have its
motherboard upgraded and keep the same license? What if it was
replaced because it was defective?

A. Generally, an end user can upgrade or replace all of the
hardware components on a computer—except the motherboard—and
still retain the license for the original Microsoft OEM
operating system software. If the motherboard is upgraded or
replaced for reasons other than a defect, then a new computer
has been created. Microsoft OEM operating system software
cannot be transferred to the new computer, and the license of
new operating system software is required. If the motherboard
is replaced because it is defective, you do not need to
acquire a new operating system license for the PC as long as
the replacement motherboard is the same make/model or the same
manufacturer's replacement/equivalent, as defined by the
manufacturer's warranty.


Asus fulfilled their minimum obligation to you by replacing
the defective MB in this laptop with a replacement that was
the exact same model.

MS is the one that forced you to buy a new license.

That being said.....I am by no means saying Asus handled it
properly. It sounds like the situation was unpleasant from all
sides.

Really? Did you read any of this?
first I never dealt with Asus.
The answer you posted here pretty plainly says that a new MB is a new
machine according to MS, so MS did exactly what they said. Ever notice
the little agree to license button on software? You know that one few
people actually read, they just agree? If you chose to use something and
agree to the terms it means you agree to the terms. You do not have to
use their stuff if you don't want to.
MS sets up a licensing agreement and they stuck to it.
Acer as a manufacturer has to know how this works.
Acer has to have known what was wrong when this started.
I did not expect Acer to pay for the new MB since the port being broken
was not something "defective".
I was at first pretty impressed that Acer paid to install a new MB for free.
If Acer had just told me then that according to the licensing terms from
MS I would have to now buy a new key, I would have just bought a new key.
Instead what Acer chose to do was lie to me, waste my time and money
sending the machine back to them. They would have let me send it back to
them a couple more times until the warranty ran out.
Now I realize a lot of people have an abject hatred for MS. So anytime
anything happens they scream how MS is screwing people. All MS did here
was follow exactly their licensing agreement with me that I had agreed
to. That is assuming the one you posted here is really from MS. Did you
just make it up?
I am as guilty as many when I buy new software. I don't read that crap
that that I have to agree to in order to use it. I am sure somewhere
along the line I agreed to the MS license.
I don't have a problem with the fact that MS is a HUGE company raking in
obscene profits. I just like to use their stuff.
MS did not repair that machine then spend months lying to me about why
it would not work and conning me into sending it back to them over and
over at my expense. MS told me how to fix it the first time. I just was
ignorant enough to trust Acer was telling me the truth. I will not make
that mistake again.

 

[DanS]

Really? Did you read any of this?
first I never dealt with Asus.

You never dealt with Asus? That's what you said you sent it
back to ASUS...TWICE.

Look, I'm not going to go back and forth with you on this, but
yes, I read it. I wouldn't have posted it unless it said
*exactly* what I claimed it said.

The answer you posted here pretty plainly says that a new
MB is a new machine according to MS, so MS did exactly what
they said.

No, it doesn't. It reads.....

Ever notice the little agree to license button
on software?
Yes.

You know that one few people actually read,
they just agree?

Yes. The license agreement you click yes to for Windows never
states anything about a MB.

If you chose to use something and agree to
the terms it means you agree to the terms. You do not have
to use their stuff if you don't want to.
MS sets up a licensing agreement and they stuck to it.
Acer as a manufacturer has to know how this works.
Acer has to have known what was wrong when this started.
I did not expect Acer to pay for the new MB since the port
being broken was not something "defective".

It is a defect in the design if it is a common problem, and
since they replaced it free of charge under warranty.

I was at first pretty impressed that Acer paid to install a
new MB for free. If Acer had just told me then that
according to the licensing terms from MS I would have to
now buy a new key, I would have just bought a new key.
Instead what Acer chose to do was lie to me, waste my time
and money sending the machine back to them. They would have
let me send it back to them a couple more times until the
warranty ran out. Now I realize a lot of people have an
abject hatred for MS. So anytime anything happens they
scream how MS is screwing people. All MS did here was
follow exactly their licensing agreement with me that I had
agreed to. That is assuming the one you posted here is
really from MS. Did you just make it up?

Did I make it up ?

Yeah....I made it up....and then included the direct link to
the MS page where I read it, hoping you'd be stupid enough to
read it wrong ??.....who do you think I am ?

 

[DanS]

Really? Did you read any of this?
first I never dealt with Asus.

You are right.....obviously I meant Acer.

 

[Alex Clayton]

You never dealt with Asus? That's what you said you sent it
back to ASUS...TWICE.

Where? You must be reading some other group.
This is the same thing that happened back when I was having all this fun
with Acer. Before I found out what was really "wrong", there was all
kinds of insane posts like yours. People making stuff up from who knows
where, and of course the "it's all MS". I swear some people blame MS
when the mail gets lost, their car will not start, or they have a flat tire.

 

[Alex Clayton]

You are right.....obviously I meant Acer.

Not to mention you also posted stuff supposedly from MS, that plainly
said that a new MB is a new machine. This is exactly what I finally
found out after sending it back to Acer twice. Acer wanted me to send it
to them again, when they clearly knew it would not work. Yet all this is
MS's fault?
OK, my fence fell down last storm we had here. That must be MS's fault too.

 

[DanS]

Not to mention you also posted stuff supposedly from MS,
that plainly said that a new MB is a new machine.

........except following that is says it *isn't* a new MB if the
MB is replaced with the mfg approved replacement because it was
faulty?

Everyone here that read it knows exactly what it said no matter
how much you deny it and choose to play the "Bill" roll.

 

[Alex Clayton]

.......except following that is says it *isn't* a new MB if the
MB is replaced with the mfg approved replacement because it was
faulty?

Everyone here that read it knows exactly what it said no matter
how much you deny it and choose to play the "Bill" roll.

<sigh>
Try to follow along here:

There was nothing faulty with the original MB. The power port was broken.

A shop was willing to fix this but warned me it would never hold. They
said since it was part of the MB the only real fix was a new MB.

MS said:
If the motherboard is upgraded or
replaced for reasons other than a defect..........

I doubt MS considers it a defect that whoever designed the machine made
it so the power port was built into the MB. The MB was still working
just fine. As long as the battery had power the machine worked fine.

Assuming this is what MS says I am sure a Manufacturer the size of Acer
knows this. I am sure they knew this when they were snowing me into
sending the machine back to them, so they could just re-install the OS
again.

Yet again this is all Microsoft's fault. Just like the rain today was
their fault.

No doubt it was Microsoft's fault you know I said I sent it to Asus
twice, even though it was not their computer

After all we all know that everything bad that has ever happened in the
history of the world is all the fault of Microsoft.