M
Monica
I have a Dell XPS 8300 and a Logitech MK710 wireless keyboard/mouse combo.
The keyboard was an option when configuring my computer on Dell's website.
I've had it for a year and from the beginning, I've had problems in WLM with
scrolling panes being jumpy or jittery, text showing up on the screen is not
synchronized (a delay in seeing what I'm typing) and if I put my cursor on
the WLM icon in the taskbar to choose which window in WLM I want to access,
many times one of the preview screens will be black. After I open it, it
will correct it's self.
First keyboard needed replaced under warranty. Replacing the keyboard (with
another MK710), problem remained. At this time I didn't have a clue what the
problem could be. I did try a wired mouse but that made no difference.
Today, I'm using a wired Dell keyboard. SO FAR, I've had NO problems!
Everything is working as it should.
After using this wired keyboard for 10+ hours, I'm convinced the problem is
the keyboard.
Previous calls to Dell ts were no help. They said it was software and that
support was only for 3 months.
How can this be and what can I do about it?
WLM v2011 (Build 15.4.3555.0308). Keyboard driver is up to date.
Thanks,
Monica
The keyboard was an option when configuring my computer on Dell's website.
I've had it for a year and from the beginning, I've had problems in WLM with
scrolling panes being jumpy or jittery, text showing up on the screen is not
synchronized (a delay in seeing what I'm typing) and if I put my cursor on
the WLM icon in the taskbar to choose which window in WLM I want to access,
many times one of the preview screens will be black. After I open it, it
will correct it's self.
First keyboard needed replaced under warranty. Replacing the keyboard (with
another MK710), problem remained. At this time I didn't have a clue what the
problem could be. I did try a wired mouse but that made no difference.
Today, I'm using a wired Dell keyboard. SO FAR, I've had NO problems!
Everything is working as it should.
After using this wired keyboard for 10+ hours, I'm convinced the problem is
the keyboard.
Previous calls to Dell ts were no help. They said it was software and that
support was only for 3 months.
How can this be and what can I do about it?
WLM v2011 (Build 15.4.3555.0308). Keyboard driver is up to date.
Thanks,
Monica