Windows 7 Random Freezes

[MistahMas]

Hey, I bought my computer about three days ago and ever since, I have been getting random freezes which require a reboot. These freezes can happen at any point, whether browsing the internet or playing a game, it just stops.

Mainboard : Asus M4A77T/USB3
Chipset : AMD RD770
Processor : AMD Phenom II X6 1090T @ 3200 MHz
Physical Memory : 4096 MB (2 x 2048 DDR3-SDRAM )
Video Card : ATI Radeon HD 5700 Series
Hard Disk : Hitachi (500 GB)
DVD-Rom Drive : Optiarc DVD RW AD-7260S ATA Device
Monitor Type : ProView Technology - 19 inches
Network Card : RTL8168/8111 PCIe Gigabit Ethernet Adapter
Operating System : Windows 7 Home Premium Home Edition 6.01.7600 (x64)
DirectX : Version 11.00
Windows Performance Index : 5.9 on 7.9

Here is a video of what happens (not mine but the same freeze):

[ame="[MEDIA=youtube]NdfQ-k3C7v4[/MEDIA]"]YouTube- Windows 7 freeze help please![/ame]

 

[TorrentG]

http://www.asus.com/product.aspx?P_ID=lktfeydH7jRKCfWT&templete=2

Go to download, choose your OS, Utilities section.

Install:

"AMD SATA RAID/AHCI Driver files for Windows 32/64bit XP & 32/64bit Vista& 32/64bit 7.(WHQL)"

and

this to update the ATK0110 driver:

"ASUS PC ProbeII V1.04.83 Install Program for Windows 32/64bit XP & 32/64bit Vista & 32/64bit Windows 7."

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If you still have issues after, uninstall your current antivirus in safe mode using the tool found here. Reboot to normal mode and test:

AV Uninstallers - Windows 7 Forums

--------

Install the latest video driver:

Drivers & Support | GAME.AMD.COM

If still no good, please type msinfo32 in the start menu then hit enter. File | save on the opened screen. Zip the saved file. Attach the zip to a post using the paperclip above where you type.

 

[MistahMas]

Okay, but could you explain how to install these things after download?

 

[MistahMas]

Any help would be appreciated.

 

[TorrentG]

Okay, but could you explain how to install these things after download?

Forget the SATA RAID driver for now.

For this: "ASUS PC ProbeII V1.04.83 Install Program for Windows 32/64bit XP & 32/64bit Vista & 32/64bit Windows 7." - download then extract to a folder.

Go into the extracted folder and double click Setup.exe.

 

[MistahMas]

Done, anything specific i need to change in this program?

 

[TorrentG]

Cool. I don't own or use any Asus gear (although I should, good and solid reputable company), so I've never installed that.

It's basically an installer meant to update a particular driver that causes issues on systems, namely ASACPI.sys.

You don't need any of the installed software to actually run or start with Windows. If you'd like to disable the startup apps if any (and I would myself), then type msconfig in the start menu, then hit enter. Go to startup tab and uncheck the box next to whatever has ASUS in the name. Click ok to save.

Let us know how it goes and follow the other advice if not done yet, if needed.

 

[MistahMas]

Okay, will try, thanks alot.

 

[MistahMas]

Nothing in startup that is ASUS so I'd imagine it wasn't that.

By the way, still having random crashes and as far as I know, all video drivers are up to date.

 

[TorrentG]

Did you replace the antivirus as shown?

 

[MistahMas]

I'm using Microsoft Security Essentials, and the 64 bit uninstaller was in another language (German I think) and only seemed to have one option which was to close.

 

[MistahMas]

Bump for fix!

 

[MistahMas]

Keep getting random freezes every once in a while. Usually it takes an hour or two but I've been searching a ton of places and nobody seems to have a fix. Thanks for any help.

 

[TrainableMan]

You want to make sure you have the latest video driver for your AMD ATI HD57xx.
ATI Catalyst™ 10.7 Suite for Windows 7 (64 bit)

 

[MistahMas]

Yeah I tried that, I guess I could try again.

 

[TrainableMan]

Tried? Did it install or not?
Find a clear spot on your desktop and right-click. Is Catalyst Control center the first thing in the menu? Select it and go to information center to see what version is installed.

 

[MistahMas]

Yeah, it is 10.7, I had already installed latest but still have freezes.

 

[TrainableMan]

I suggest you download the freeware utility Process Explorer which is listed in the recommended freeware for this forum (see link). Run this program and run your other applications in a window beside it so you can watch what is processing when your system freezes. Hopefully you can spot the exact program or SERVICE and report back.

 

[Macroman]

I had this, uninstall Microsoft Security Essentials