Win 7 laptop problem - help please

[Davo_mr2]

Hi All,

Just found this forum and hoping for some help. My wife's work laptop (Toshiba A660) has been slowing and preventing access to the web and some system settings. Expecting a virus etc, I downloaded a boot version of Clam Win Portable (suggested by a friend) and ran it overnight from a CD.

Following morning it said found 5 problems, incl 2 root kit and repaired files. Now the system boot fails. I have tried using the boot repair utility and it says cant find a solution and I have made a repair boot disc from another Toshiba but same problem.

Any suggestions please as laptop needed for work urgently.

Cheers.

Davo

 

[bassfisher6522]

Using the command prompt panel...type sfc /scannow. If that doesn't work try rebooting and tapping the F8 key until you get to the advanced boot menu. In there you have a few options to try.

http://windows.microsoft.com/en-CA/windows-vista/Advanced-startup-options-including-safe-mode

 

[TrainableMan]

There are two tools in our freeware DB, TDSSKiller and RKILL. You will also need an anti-virus, I'm not familiar with CLAM Win but you could try it. Download those and boot to safe mode. Run TDSSKiller and then run 2 or 3 different versions of RKILL. And finally, while still in safe mode, run a complete virus scan and removal.

 

[Davo_mr2]

Thanks for the responses. I have been googling and found the solution sfc /scannow, however I cant get to the command prompt to do this. When I run the system repair and choose command prompt it informs me that a recovery session is in process and to reboot... and on it goes.

I have tried rebooting into safe mode and prompt but the system wont even load windows that way. Obviously a system file is stuffed but I dont see a way to repair it.

I have copied off all the data I need using Linux disc boot so I think my only solution is a factory reset. Any ideas before I do this appreciated

 

[m1r2hud]

davo i had a tracking cookie once attached to my processor which acted like it had a virus. my laptop just got slower and slower. made a big mistake and contacted acer support on it, they said do a factory default restore, and doing that it crashed. acer had to repair it knocked out wifi board, graphics and processor. if the antivirus software your using has a virus tool removal download it and run it. trendmicro has a free scan download you can use and it will remove it.