Make sure you have your printer and all accessories installed at the time of the scan. Many users assume that their printers will work with any OS, when it fact they don't. The reason that I added this to the thread is there's a large amount of threads started regarding 10+ year old printers that does not work with Windows 7, even the 32 bit ones have problems. I've yet to find a 32 bit driver that will work with mine, although after two months of searching, I found a 64 bit driver to use with my desktop. Canon printers are especially a problem with this when installing 64 bit Windows 7.