Unable to recieve faxes directly onto the HDD.

[Peter Jason]

I have Windows7, an X58 motherboard, and an i7960 CPU.

The external modem is a NetComm USB AM5067 56K 64bit unit plugged into
a USB3 port.

I can send out faxes directly from the computer screen with no
trouble, but I have never succeeded in receiving faxes directly to the
computer. I have configured the Windows7 "Fax & Scan" every way I can
think of.

Please help,
Peter

 

[charlie]

NetComm USB AM5067

The first question would be are you using the current Win 7 drivers?

Also, the 5067 is a USB "soft modem". You should have enough speed and
resources to handle 14.4k fax reception, even with a soft modem.\
Windows interrupt handling can be slowed down by other events, and some
USB device drivers. You may also need to have the fax modem use a
different USB controller than other USB devices. Most newer systems have
multiple USB controllers. Each controller can normally handle multiple
ports and devices. One other known problem is that some mouse and touch
pad drivers have settings available that increase sample rates to the
point that the interrupt service in win 7 gets "bogged down".

A fair number of us in the USA ended up getting "all in one" printers
that have stand alone fax capability. This seems to be reasonable in
cost, avoids the hassle of getting a fax modem to work properly, and in
my case, the aggravation. I have two laptops that have built in fax
modems. Other than testing them, I have not used the modems, just the
wireless and Lan interfaces. Since the all in ones have wireless, Lan,
and Usb interfaces, using them is quite simple.

 

[Paul]

I have Windows7, an X58 motherboard, and an i7960 CPU.

The external modem is a NetComm USB AM5067 56K 64bit unit plugged into
a USB3 port.

I can send out faxes directly from the computer screen with no
trouble, but I have never succeeded in receiving faxes directly to the
computer. I have configured the Windows7 "Fax & Scan" every way I can
think of.

Please help,
Peter

Is the USB modem able to "answer the phone" when you attempt to have
it receive a fax ?

Were you doing that with the computer in its fully working state ?

Or were you doing that with the computer in "S3 Sleep", and your
problem is, the computer can't wake up in time to answer the call ?

On the older modems, you'd use "Wake on Ring", to get a sleeping
computer to wake up and "take a call". If the computer is
already running, and sitting idle in the desktop, then there
are fewer excuses for it not to work.

When the phone "rings" at the USB modem, the ringing voltage must
be detected by the modem and converted into an event which the FAX
software recognizes as a "call state". The software then tells the
modem to go "Off Hook" and take the call. By sending the appropriate
tone pattern, the device at the other end of the phone line, knows
it has reached a FAX machine and the protocol takes off from there.

Your problem is likely the "ringing detection" step, and you should
try to get it working with the computer awake first, before trying
to get it working with the computer asleep.

Have you tried any of this stuff ?

http://windows.microsoft.com/en-US/windows7/Receive-a-fax-with-Windows-Fax-and-Scan

"... *Allow device to receive fax calls* check box."

Paul

 

[Zaidy036]

The first question would be are you using the current Win 7 drivers?

Also, the 5067 is a USB "soft modem". You should have enough speed and
resources to handle 14.4k fax reception, even with a soft modem.\
Windows interrupt handling can be slowed down by other events, and some
USB device drivers. You may also need to have the fax modem use a
different USB controller than other USB devices. Most newer systems have
multiple USB controllers. Each controller can normally handle multiple
ports and devices. One other known problem is that some mouse and touch
pad drivers have settings available that increase sample rates to the
point that the interrupt service in win 7 gets "bogged down".

A fair number of us in the USA ended up getting "all in one" printers
that have stand alone fax capability. This seems to be reasonable in
cost, avoids the hassle of getting a fax modem to work properly, and in
my case, the aggravation. I have two laptops that have built in fax
modems. Other than testing them, I have not used the modems, just the
wireless and Lan interfaces. Since the all in ones have wireless, Lan,
and Usb interfaces, using them is quite simple.

Another alternative is to use eFax-Free but would require you to change your
incoming FAX number. FAX then comes attached to an email.

See: http://www.efax.com/efax-free

 

[KCB]

I have Windows7, an X58 motherboard, and an i7960 CPU.

The external modem is a NetComm USB AM5067 56K 64bit unit plugged into
a USB3 port.

I can send out faxes directly from the computer screen with no
trouble, but I have never succeeded in receiving faxes directly to the
computer. I have configured the Windows7 "Fax & Scan" every way I can
think of.

Please help,
Peter

Sorry to belabor the obvious, but in the Fax and Scan, you've gone to Tools
/ Fax Settings / General Tab, Clicked the Select fax device... button? The
name of your device should appear on that tab. Then below that, the
checkbox 'Allow the device to receive fax calls is checked, then under that
you have the radio buttons for choosing Manually answer or Automatically
answer after XX rings.

 

[Peter Jason]

Sorry to belabor the obvious, but in the Fax and Scan, you've gone to Tools
/ Fax Settings / General Tab, Clicked the Select fax device... button? The
name of your device should appear on that tab. Then below that, the
checkbox 'Allow the device to receive fax calls is checked, then under that
you have the radio buttons for choosing Manually answer or Automatically
answer after XX rings.

Thanks. I have done all this, and the name in the device box is:
"LSI USB 2.0 Soft Modem".

On an incoming fax, I get the ring tone and the dialogue screen that
says there is an "incoming fax". After about a minute there is
displayed "an unknown error has occurred".) When I get this error
the incoming fax call fails, even in the parallel-connected printer
which works OK to receive faxes when the Fax & Scan is turned off.

I assume there's no reason not to have this parallel connection
because it does not interfere with outgoing faxes I send directly from
the computer.

I have no way of doing tests on the system because I have only the one
fax. I am actually going out to buy an cheap fax just to test all
this.


Peter

 

[Peter Jason]

Is the USB modem able to "answer the phone" when you attempt to have
it receive a fax ?

Yes, it acknowledges that there's an incoming fax.

Were you doing that with the computer in its fully working state ?

Yes, and I even cold booted it before.

Or were you doing that with the computer in "S3 Sleep", and your
problem is, the computer can't wake up in time to answer the call ?

No this "sleep" is not switched on.

On the older modems, you'd use "Wake on Ring", to get a sleeping
computer to wake up and "take a call". If the computer is
already running, and sitting idle in the desktop, then there
are fewer excuses for it not to work.

It's all mysterious.

When the phone "rings" at the USB modem, the ringing voltage must
be detected by the modem and converted into an event which the FAX
software recognizes as a "call state". The software then tells the
modem to go "Off Hook" and take the call. By sending the appropriate
tone pattern, the device at the other end of the phone line, knows
it has reached a FAX machine and the protocol takes off from there.




Your problem is likely the "ringing detection" step, and you should
try to get it working with the computer awake first, before trying
to get it working with the computer asleep.

Have you tried any of this stuff ?

Yes, and now I will have to buy an el-cheapo fax just to do tests on
the system. (I have another phone line.)

 

[Paul]

Thanks. I have done all this, and the name in the device box is:
"LSI USB 2.0 Soft Modem".

On an incoming fax, I get the ring tone and the dialogue screen that
says there is an "incoming fax". After about a minute there is
displayed "an unknown error has occurred".) When I get this error
the incoming fax call fails, even in the parallel-connected printer
which works OK to receive faxes when the Fax & Scan is turned off.

I assume there's no reason not to have this parallel connection
because it does not interfere with outgoing faxes I send directly from
the computer.

I have no way of doing tests on the system because I have only the one
fax. I am actually going out to buy an cheap fax just to test all
this.


Peter

What exactly does this mean ?

"When I get this error the incoming fax call fails, even in the

---> parallel-connected printer <---

which works OK to receive faxes when the Fax & Scan is turned off."

Do you have two telephony devices going Off Hook and trying to receive
the FAX at the same time ? On the same phone line ?

What happens if just the computer is wired to the phone line ? Test
that first.

Paul

 

[Peter Jason]

What exactly does this mean ?

"When I get this error the incoming fax call fails, even in the

---> parallel-connected printer <---

which works OK to receive faxes when the Fax & Scan is turned off."

Do you have two telephony devices going Off Hook and trying to receive
the FAX at the same time ? On the same phone line ?

What happens if just the computer is wired to the phone line ? Test
that first.

Paul

I got it working by disconnecting the extra device which was the
combination fax/scan/printer Samsung CLX6210. Now I can get faxes
directly into the computer, and by configuring Win7 Fax & Scan I can
get a simultaneous output print to the CLX6210.

But there are two problems:

1/ I use the Samsung for sending out faxes manually, but not when I
have it disconnected from the phone line for the direct-fax-to-HDD to
work. I suppose I will have to plug in the phone line temporarily.

2/ The faxes appear in the inbox of the Fax & Scan as "detailed view"
and not as thumbnails as in Windows Explorer. Hence it is difficult
to detect the junk faxes (quite a few each day) from the good ones. Is
there any way to have the faxes in the inbox appear as large
thumbnails? Is there any 3rd party software to do this?

But thanks for the help. And I was assisted by finding a fax-back
number used by the phone company for a fax machine to fax itself, and
I used this for tests.

 

[Paul]

I got it working by disconnecting the extra device which was the
combination fax/scan/printer Samsung CLX6210. Now I can get faxes
directly into the computer, and by configuring Win7 Fax & Scan I can
get a simultaneous output print to the CLX6210.

But there are two problems:

1/ I use the Samsung for sending out faxes manually, but not when I
have it disconnected from the phone line for the direct-fax-to-HDD to
work. I suppose I will have to plug in the phone line temporarily.

2/ The faxes appear in the inbox of the Fax & Scan as "detailed view"
and not as thumbnails as in Windows Explorer. Hence it is difficult
to detect the junk faxes (quite a few each day) from the good ones. Is
there any way to have the faxes in the inbox appear as large
thumbnails? Is there any 3rd party software to do this?

But thanks for the help. And I was assisted by finding a fax-back
number used by the phone company for a fax machine to fax itself, and
I used this for tests.

If you want to make the two devices coexist, go into the Samsung CLX6210
menus, and see if there is a means to make the Samsung "transmit only".
In other words, tell the Samsung to "stop answering the phone".

If you can do that, you can use the Samsung for transmit, and your
computer plus FAX modem for receive.

I have no ideas about the details of the built-in FAX software, and perhaps
someone else know about "thumbnails". (If the FAX documents are stored in
a directory in the file system somewhere, they might just appear as
"image files", and selecting a thumbnail view there might give you
some ideas. But deleting the files from that directory, may confuse the
Windows FAX software. I don't know if "housecleaning" from a file
explorer window, is the smartest practice.)

Paul

 

[Peter Jason]

If you want to make the two devices coexist, go into the Samsung CLX6210
menus, and see if there is a means to make the Samsung "transmit only".
In other words, tell the Samsung to "stop answering the phone".

If you can do that, you can use the Samsung for transmit, and your
computer plus FAX modem for receive.

I have no ideas about the details of the built-in FAX software, and perhaps
someone else know about "thumbnails". (If the FAX documents are stored in
a directory in the file system somewhere, they might just appear as
"image files", and selecting a thumbnail view there might give you
some ideas. But deleting the files from that directory, may confuse the
Windows FAX software. I don't know if "housecleaning" from a file
explorer window, is the smartest practice.)

Paul

Thanks. I haven't checked the Samsung yet, but going to the
destination directory in Windows7 allows the setting to "extra large
icons" that allows the contents of the faxes to be recognized so the
junk ones can be culled.

Saving paper on all the junk faxes we receive was the main driver for
this project.

I need some way for the faxes to be received as hard copies when the
computer is turned off, but a toggle switch will do for now.

 

[Paul]

Thanks. I haven't checked the Samsung yet, but going to the
destination directory in Windows7 allows the setting to "extra large
icons" that allows the contents of the faxes to be recognized so the
junk ones can be culled.

Saving paper on all the junk faxes we receive was the main driver for
this project.

I need some way for the faxes to be received as hard copies when the
computer is turned off, but a toggle switch will do for now.

If you check your Samsung user manual, there may be a way to

1) Receive FAXes with the Samsung machine.
2) Forward the FAXes via email (an emailed image) to some email address.

By doing it that way, you may be able to use an email tool on one
of your computers, to review the FAXes received, before printing them.

(Page 55 - "Forwarding received faxes to email address")
http://downloadcenter.samsung.com/content/UM/200904/20090417112151875/Guide_EN.pdf

Paul