system service exception

[Baltazar]

Hey I`m haveing trouble with bluescreen and i`m hopeing someone can help me.
I don`t now to much about computers so i realy need some help.
i`m going to try to upload the crash files , and hope somebody can tell me what they say.

Please help me

Baltazar

 

[Baltazar]

sorry this is the crash files

I forgot too upload the files , here they are

Hey I`m haveing trouble with bluescreen and i`m hopeing someone can help me.
I don`t now to much about computers so i realy need some help.
i`m going to try to upload the crash files , and hope somebody can tell me what they say.

Please help me

Baltazar

 

[Shintaro]

Welcome to the W7 Forums.

Unless you know what the following files are, then I think you probably have some type of virus.

akf330pm.SYS
aetw5m2d.SYS
ahmtxn9k.SYS
ae7h0j4f.SYS
a96cge6w.SYS

So start with:
TDSSKiller
http://support.kaspersky.com/faq/?qid=208283363

Then Download and install Malware Bytes (Free Version)
www.malwarebytes.org
Restart your computer in Safe Mode and scan with Malwarebytes.

Then use Windows defender offline.
windows.microsoft.com/en-US/windows/what-is-windows-defender-offline


Hope this helps.