System Service Exception Blue Screen

[abstractworld]

I just got a blue screen out of no where while surfing the internet
I dont know how to fix this or what the problem is
i attached my dump files

 

[abstractworld]

Bring Up My Post

 

[Elmer BeFuddled]

Hi abstractworld and Welcome to The Forum.

You seem to have slipped through the net!!

I'm looking at your dump file now. In the meantime can you deal with this known BSOD cause:

AVG is known to be a cause of BSOD's on Windows 7 systems. Suggest that you uninstall it. Download the correct AVG Remover for your system (32 or 64 bit).
If you have AVG ID protection installed, download the AVGID Protection Remover from the above link as well (it wouldn't hurt to download and run it anyway). Download BSOD friendly Microsoft Security Essentials as AVG's replacement.
Uninstall AVG through the Control Panel. Re-boot to Safe Mode and run the AVG Removal tool(s). Re-boot to normal mode and install MSE. Make sure your Windows firewall is enabled!

I'll update this post when finished.

**** UPDATE ****​

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory.

Your latest dump file lists dxgmms1.sys Sat Nov 20 09:49:53 2010 as the probable cause. This is a Windows System file related to graphics and for it to be the cause of your crash is highly unlikely.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes.


Outdated Drivers. Update:

RTKVHD64.sys Fri May 22 19:04:20 2009 Realtek HD Audio R2.63

GEARAspiWDM.sys Mon May 18 13:17:04 2009 Gear Software CD-ROM Class Filter Driver v4.015.1 (Feb 2010). Also comes as part of iTunes

Drivers with Updates:

Rt64win7.sys Wed Jun 23 10:10:45 2010 Realtek PCIe GBE Family Controller v7.046

Bugcheck Analysis:

*******************************************************************************
*                                                                              *
*                        Bugcheck  Analysis                                    *
*                                                                              *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800420196c, fffff8800c6fd580, 0}

Probably caused by : dxgmms1.sys ( dxgmms1!VidMmDestroyAllocation+2c )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                              *
*                        Bugcheck  Analysis                                    *
*                                                                              *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800420196c, Address of the instruction which caused the  bugcheck
Arg3: fffff8800c6fd580, Address of the context record for the exception  that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx  referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgmms1!VidMmDestroyAllocation+2c
fffff880`0420196c 488b3f          mov     rdi,qword ptr [rdi]

CONTEXT:  fffff8800c6fd580 -- (.cxr 0xfffff8800c6fd580)
rax=fffff880042118c0 rbx=fffff8a00375e400 rcx=fffff8a003672670
rdx=fffff8a00375e400 rsi=fffff8a003672670 rdi=0050004500520041
rip=fffff8800420196c rsp=fffff8800c6fdf60 rbp=fffffa8005a84000
 r8=005000450051fee1  r9=0000000000000000 r10=0000000000000000
r11=fffff880015ed120 r12=fffff8a0037bb520 r13=fffff8a002cc04a0
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b              efl=00010207
dxgmms1!VidMmDestroyAllocation+0x2c:
fffff880`0420196c 488b3f          mov     rdi,qword ptr [rdi]  ds:002b:00500045`00520041=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8800432c06f to fffff8800420196c

STACK_TEXT:  
fffff880`0c6fdf60 fffff880`0432c06f : 00000000`00000000  00000000`00000000 fffff8a0`00e42000 00000000`00000174 :  dxgmms1!VidMmDestroyAllocation+0x2c
fffff880`0c6fdf90 00000000`00000000 : 00000000`00000000  00000000`00000000 00000000`00000000 00000000`00000000 :  dxgkrnl!DXGDEVICE::DestroyAllocations+0x5eb


FOLLOWUP_IP: 
dxgmms1!VidMmDestroyAllocation+2c
fffff880`0420196c 488b3f          mov     rdi,qword ptr [rdi]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VidMmDestroyAllocation+2c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1

STACK_COMMAND:  .cxr 0xfffff8800c6fd580 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VidMmDestroyAllocation+2c

BUCKET_ID:  X64_0x3B_dxgmms1!VidMmDestroyAllocation+2c

Followup: MachineOwner

Drivers:

fffff880`00e27000 fffff880`00e7e000    ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`02ccc000 fffff880`02d55000   afd      afd.sys      Mon Apr 25  03:33:58 2011 (4DB4DD96)
fffff880`04810000 fffff880`04826000   AgileVpn AgileVpn.sys Tue Jul 14  01:10:24 2009 (4A5BCCF0)
fffff880`044e7000 fffff880`044fb000   amdiox64 amdiox64.sys Thu Feb 18  15:17:53 2010 (4B7D5A21)
fffff880`03a26000 fffff880`03a3b000   amdppm   amdppm.sys   Tue Jul 14  00:19:25 2009 (4A5BC0FD)
fffff880`010ef000 fffff880`010fa000   amdxata  amdxata.sys  Fri Mar 19  16:18:18 2010 (4BA3A3CA)
fffff880`00fd8000 fffff880`00fe1000   atapi    atapi.sys    Tue Jul 14  00:19:47 2009 (4A5BC113)
fffff880`010c5000 fffff880`010ef000   ataport  ataport.SYS  Sat Nov 20  09:19:15 2010 (4CE79293)
fffff880`0457c000 fffff880`0459d000   AtihdW76 AtihdW76.sys Thu Mar 31  08:15:43 2011 (4D942A1F)
fffff880`04833000 fffff880`051f3000   atikmdag atikmdag.sys Fri Jul 08  04:17:27 2011 (4E1676C7)
fffff880`040d8000 fffff880`04128000   atikmpag atikmpag.sys Fri Jul 08  03:47:04 2011 (4E166FA8)
fffff880`01600000 fffff880`01608000   AtiPcie  AtiPcie.sys  Tue May 05  16:00:22 2009 (4A005486)
fffff880`063c2000 fffff880`063ed000   AVGIDSDriver AVGIDSDriver.Sys Thu  Apr 14 18:11:05 2011 (4DA72AA9)
fffff880`019f6000 fffff880`01a00000   AVGIDSEH AVGIDSEH.Sys Tue Feb 22  05:23:04 2011 (4D634838)
fffff880`039f0000 fffff880`039fb000   AVGIDSFilter AVGIDSFilter.Sys Thu  Feb 10 04:59:37 2011 (4D5370B9)
fffff880`03b9c000 fffff880`03beb000   avgldx64 avgldx64.sys Fri Jan 07  04:36:39 2011 (4D269857)
fffff880`0163e000 fffff880`0164d000   avgmfx64 avgmfx64.sys Tue Mar 01  12:25:15 2011 (4D6CE5AB)
fffff880`019ea000 fffff880`019f6000   avgrkx64 avgrkx64.sys Wed Mar 16  14:06:34 2011 (4D80C3EA)
fffff880`02c27000 fffff880`02c87000   avgtdia  avgtdia.sys  Mon Apr 04  22:54:35 2011 (4D9A3E1B)
fffff880`0142a000 fffff880`01431000   Beep     Beep.SYS     Tue Jul 14  01:00:13 2009 (4A5BCA8D)
fffff880`03b8b000 fffff880`03b9c000   blbdrive blbdrive.sys Tue Jul 14  00:35:59 2009 (4A5BC4DF)
fffff880`0391b000 fffff880`03939000   bowser   bowser.sys   Wed Feb 23  04:55:04 2011 (4D649328)
fffff960`007c0000 fffff960`007e7000   cdd      cdd.dll      Sat Nov 20  12:55:34 2010 (4CE7C546)
fffff880`01400000 fffff880`0142a000   cdrom    cdrom.sys    Sat Nov 20  09:19:20 2010 (4CE79298)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Sat Nov 20  13:12:36 2010 (4CE7C944)
fffff880`019ba000 fffff880`019ea000   CLASSPNP CLASSPNP.SYS Sat Nov 20  09:19:23 2010 (4CE7929B)
fffff880`00cf0000 fffff880`00d4e000   CLFS     CLFS.SYS     Tue Jul 14  00:19:57 2009 (4A5BC11D)
fffff880`01072000 fffff880`010b4000   cmdguard cmdguard.sys Thu Jun 30  09:23:48 2011 (4E0C3294)
fffff880`011e7000 fffff880`011f3000   cmdhlp   cmdhlp.sys   Thu Jun 30  09:22:51 2011 (4E0C325B)
fffff880`01000000 fffff880`01072000   cng      cng.sys      Sat Nov 20  10:08:45 2010 (4CE79E2D)
fffff880`04800000 fffff880`04810000   CompositeBus CompositeBus.sys Sat  Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`04406000 fffff880`04414000   crashdmp crashdmp.sys Tue Jul 14  01:01:01 2009 (4A5BCABD)
fffff880`03aea000 fffff880`03b6d000   csc      csc.sys      Sat Nov 20  09:27:12 2010 (4CE79470)
fffff880`03b6d000 fffff880`03b8b000   dfsc     dfsc.sys     Sat Nov 20  09:26:31 2010 (4CE79447)
fffff880`03adb000 fffff880`03aea000   discache discache.sys Tue Jul 14  00:37:18 2009 (4A5BC52E)
fffff880`019a4000 fffff880`019ba000   disk     disk.sys     Tue Jul 14  00:19:57 2009 (4A5BC11D)
fffff880`045da000 fffff880`045fc000   drmk     drmk.sys     Tue Jul 14  02:01:25 2009 (4A5BD8E5)
fffff880`044a4000 fffff880`044e7000   dtsoftbus01 dtsoftbus01.sys Thu  Jan 13 08:27:08 2011 (4D2EB75C)
fffff880`04420000 fffff880`04429000   dump_atapi dump_atapi.sys Tue Jul  14 00:19:47 2009 (4A5BC113)
fffff880`04414000 fffff880`04420000   dump_dumpata dump_dumpata.sys Tue  Jul 14 00:19:47 2009 (4A5BC113)
fffff880`04429000 fffff880`0443c000   dump_dumpfve dump_dumpfve.sys Tue  Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`0443c000 fffff880`04448000   Dxapi    Dxapi.sys    Tue Jul 14  00:38:28 2009 (4A5BC574)
fffff880`042f4000 fffff880`043e8000   dxgkrnl  dxgkrnl.sys  Sat Nov 20  09:50:50 2010 (4CE799FA)
fffff880`04200000 fffff880`04246000   dxgmms1  dxgmms1.sys  Sat Nov 20  09:49:53 2010 (4CE799C1)
fffff880`01146000 fffff880`0115a000   fileinfo fileinfo.sys Tue Jul 14  00:34:25 2009 (4A5BC481)
fffff880`010fa000 fffff880`01146000   fltmgr   fltmgr.sys   Sat Nov 20  09:19:24 2010 (4CE7929C)
fffff880`0122c000 fffff880`01236000   Fs_Rec   Fs_Rec.sys   Tue Jul 14  00:19:45 2009 (4A5BC111)
fffff880`0196a000 fffff880`019a4000   fvevol   fvevol.sys   Sat Nov 20  09:24:06 2010 (4CE793B6)
fffff880`0185d000 fffff880`018a7000   fwpkclnt fwpkclnt.sys Sat Nov 20  09:21:37 2010 (4CE79321)
fffff880`042c0000 fffff880`042cd000   GEARAspiWDM GEARAspiWDM.sys Mon  May 18 13:17:04 2009 (4A1151C0)
fffff800`031fc000 fffff800`03245000   hal      hal.dll      Sat Nov 20  13:00:25 2010 (4CE7C669)
fffff880`04246000 fffff880`0426a000   HDAudBus HDAudBus.sys Sat Nov 20  10:43:42 2010 (4CE7A65E)
fffff880`08be5000 fffff880`08bfe000   HIDCLASS HIDCLASS.SYS Sat Nov 20  10:43:49 2010 (4CE7A665)
fffff880`08a00000 fffff880`08a08080   HIDPARSE HIDPARSE.SYS Tue Jul 14  01:06:17 2009 (4A5BCBF9)
fffff880`08bd7000 fffff880`08be5000   hidusb   hidusb.sys   Sat Nov 20  10:43:49 2010 (4CE7A665)
fffff880`03852000 fffff880`0391b000   HTTP     HTTP.sys     Sat Nov 20  09:24:30 2010 (4CE793CE)
fffff880`01961000 fffff880`0196a000   hwpolicy hwpolicy.sys Sat Nov 20  09:18:54 2010 (4CE7927E)
fffff880`02d84000 fffff880`02d9c000   inspect  inspect.sys  Thu Jun 30  09:25:52 2011 (4E0C3310)
fffff880`0403b000 fffff880`0404a000   kbdclass kbdclass.sys Tue Jul 14  00:19:50 2009 (4A5BC116)
fffff880`08a0b000 fffff880`08a19000   kbdhid   kbdhid.sys   Sat Nov 20  10:33:25 2010 (4CE7A3F5)
fffff800`00ba7000 fffff800`00bb1000   kdcom    kdcom.dll    Sat Feb 05  16:52:49 2011 (4D4D8061)
fffff880`04059000 fffff880`0409c000   ks       ks.sys       Sat Nov 20  10:33:23 2010 (4CE7A3F3)
fffff880`01200000 fffff880`0121b000   ksecdd   ksecdd.sys   Sat Nov 20  09:21:15 2010 (4CE7930B)
fffff880`015bc000 fffff880`015e7000   ksecpkg  ksecpkg.sys  Sat Nov 20  10:10:34 2010 (4CE79E9A)
fffff880`04400000 fffff880`04405200   ksthunk  ksthunk.sys  Tue Jul 14  01:00:19 2009 (4A5BCA93)
fffff880`0409c000 fffff880`040b1000   lltdio   lltdio.sys   Tue Jul 14  01:08:50 2009 (4A5BCC92)
fffff880`04456000 fffff880`04479000   luafv    luafv.sys    Tue Jul 14  00:26:13 2009 (4A5BC295)
fffff880`00ccf000 fffff880`00cdc000   mcupdate_AuthenticAMD  mcupdate_AuthenticAMD.dll Tue Jul 14 02:29:09 2009 (4A5BDF65)
fffff880`04448000 fffff880`04456000   monitor  monitor.sys  Tue Jul 14  00:38:52 2009 (4A5BC58C)
fffff880`0404a000 fffff880`04059000   mouclass mouclass.sys Tue Jul 14  00:19:50 2009 (4A5BC116)
fffff880`08a19000 fffff880`08a26000   mouhid   mouhid.sys   Tue Jul 14  01:00:20 2009 (4A5BCA94)
fffff880`00f6e000 fffff880`00f88000   mountmgr mountmgr.sys Sat Nov 20  09:19:21 2010 (4CE79299)
fffff880`03939000 fffff880`03951000   mpsdrv   mpsdrv.sys   Tue Jul 14  01:08:25 2009 (4A5BCC79)
fffff880`03951000 fffff880`0397e000   mrxsmb   mrxsmb.sys   Wed Apr 27  03:40:38 2011 (4DB78226)
fffff880`0397e000 fffff880`039cc000   mrxsmb10 mrxsmb10.sys Wed Apr 27  03:39:40 2011 (4DB781EC)
fffff880`039cc000 fffff880`039f0000   mrxsmb20 mrxsmb20.sys Wed Apr 27  03:39:37 2011 (4DB781E9)
fffff880`013ec000 fffff880`013f7000   Msfs     Msfs.SYS     Tue Jul 14  00:19:47 2009 (4A5BC113)
fffff880`00e87000 fffff880`00e91000   msisadrv msisadrv.sys Tue Jul 14  00:19:26 2009 (4A5BC0FE)
fffff880`0115a000 fffff880`011b8000   msrpc    msrpc.sys    Sat Nov 20  09:21:56 2010 (4CE79334)
fffff880`03ad0000 fffff880`03adb000   mssmbios mssmbios.sys Tue Jul 14  00:31:10 2009 (4A5BC3BE)
fffff880`0194f000 fffff880`01961000   mup      mup.sys      Tue Jul 14  00:23:45 2009 (4A5BC201)
fffff880`01469000 fffff880`0155c000   ndis     ndis.sys     Sat Nov 20  09:23:30 2010 (4CE79392)
fffff880`04826000 fffff880`04832000   ndistapi ndistapi.sys Tue Jul 14  01:10:00 2009 (4A5BCCD8)
fffff880`041a2000 fffff880`041d1000   ndiswan  ndiswan.sys  Sat Nov 20  10:52:32 2010 (4CE7A870)
fffff880`04567000 fffff880`0457c000   NDProxy  NDProxy.SYS  Sat Nov 20  10:52:20 2010 (4CE7A864)
fffff880`02d9c000 fffff880`02dab000   netbios  netbios.sys  Tue Jul 14  01:09:26 2009 (4A5BCCB6)
fffff880`02c87000 fffff880`02ccc000   netbt    netbt.sys    Sat Nov 20  09:23:18 2010 (4CE79386)
fffff880`0155c000 fffff880`015bc000   NETIO    NETIO.SYS    Sat Nov 20  09:23:13 2010 (4CE79381)
fffff880`010b4000 fffff880`010c5000   Npfs     Npfs.SYS     Tue Jul 14  00:19:48 2009 (4A5BC114)
fffff880`03ac4000 fffff880`03ad0000   nsiproxy nsiproxy.sys Tue Jul 14  00:21:02 2009 (4A5BC15E)
fffff800`02c13000 fffff800`031fc000   nt       ntkrnlmp.exe Sat Apr 09  05:15:23 2011 (4D9FDD5B)
fffff880`01249000 fffff880`013ec000   Ntfs     Ntfs.sys     Sat Nov 20  09:20:57 2010 (4CE792F9)
fffff880`0164d000 fffff880`01656000   Null     Null.SYS     Tue Jul 14  00:19:37 2009 (4A5BC109)
fffff880`02d5e000 fffff880`02d84000   pacer    pacer.sys    Sat Nov 20  10:52:18 2010 (4CE7A862)
fffff880`00ed1000 fffff880`00ee6000   partmgr  partmgr.sys  Sat Nov 20  09:20:00 2010 (4CE792C0)
fffff880`00e91000 fffff880`00ec4000   pci      pci.sys      Sat Nov 20  09:19:11 2010 (4CE7928F)
fffff880`00f57000 fffff880`00f5e000   pciide   pciide.sys   Tue Jul 14  00:19:49 2009 (4A5BC115)
fffff880`00f5e000 fffff880`00f6e000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14  00:19:48 2009 (4A5BC114)
fffff880`0121b000 fffff880`0122c000   pcw      pcw.sys      Tue Jul 14  00:19:27 2009 (4A5BC0FF)
fffff880`062ce000 fffff880`06374000   peauth   peauth.sys   Tue Jul 14  02:01:19 2009 (4A5BD8DF)
fffff880`0459d000 fffff880`045da000   portcls  portcls.sys  Tue Jul 14  01:06:27 2009 (4A5BCC03)
fffff880`00cdc000 fffff880`00cf0000   PSHED    PSHED.dll    Tue Jul 14  02:32:23 2009 (4A5BE027)
fffff880`0417e000 fffff880`041a2000   rasl2tp  rasl2tp.sys  Sat Nov 20  10:52:34 2010 (4CE7A872)
fffff880`041d1000 fffff880`041ec000   raspppoe raspppoe.sys Tue Jul 14  01:10:17 2009 (4A5BCCE9)
fffff880`04000000 fffff880`04021000   raspptp  raspptp.sys  Sat Nov 20  10:52:31 2010 (4CE7A86F)
fffff880`04021000 fffff880`0403b000   rassstp  rassstp.sys  Tue Jul 14  01:10:25 2009 (4A5BCCF1)
fffff880`03a73000 fffff880`03ac4000   rdbss    rdbss.sys    Sat Nov 20  09:27:51 2010 (4CE79497)
fffff880`051f3000 fffff880`051fe000   rdpbus   rdpbus.sys   Tue Jul 14  01:17:46 2009 (4A5BCEAA)
fffff880`015f7000 fffff880`01600000   RDPCDD   RDPCDD.sys   Tue Jul 14  01:16:34 2009 (4A5BCE62)
fffff880`01236000 fffff880`0123f000   rdpencdd rdpencdd.sys Tue Jul 14  01:16:34 2009 (4A5BCE62)
fffff880`0123f000 fffff880`01248000   rdprefmp rdprefmp.sys Tue Jul 14  01:16:35 2009 (4A5BCE63)
fffff880`01915000 fffff880`0194f000   rdyboost rdyboost.sys Sat Nov 20  09:43:10 2010 (4CE7982E)
fffff880`040b1000 fffff880`040c9000   rspndr   rspndr.sys   Tue Jul 14  01:08:50 2009 (4A5BCC92)
fffff880`0426a000 fffff880`042c0000   Rt64win7 Rt64win7.sys Wed Jun 23  10:10:45 2010 (4C21CF95)
fffff880`08a2a000 fffff880`08bd6900   RTKVHD64 RTKVHD64.sys Fri May 22  19:04:20 2009 (4A16E924)
fffff880`06374000 fffff880`0637f000   secdrv   secdrv.SYS   Wed Sep 13  14:18:38 2006 (4508052E)
fffff880`042e4000 fffff880`042f0000   serenum  serenum.sys  Tue Jul 14  01:00:33 2009 (4A5BCAA1)
fffff880`02dab000 fffff880`02dc8000   serial   serial.sys   Tue Jul 14  01:00:40 2009 (4A5BCAA8)
fffff880`0190b000 fffff880`01915000   speedfan speedfan.sys Fri Mar 18  16:08:46 2011 (4D83838E)
fffff880`01903000 fffff880`0190b000   spldr    spldr.sys    Mon May 11  17:56:27 2009 (4A0858BB)
fffff880`08c91000 fffff880`08d29000   srv      srv.sys      Fri Apr 29  04:06:06 2011 (4DBA2B1E)
fffff880`06200000 fffff880`06269000   srv2     srv2.sys     Fri Apr 29  04:05:46 2011 (4DBA2B0A)
fffff880`0637f000 fffff880`063b0000   srvnet   srvnet.sys   Fri Apr 29  04:05:35 2011 (4DBA2AFF)
fffff880`042f0000 fffff880`042f1480   swenum   swenum.sys   Tue Jul 14  01:00:18 2009 (4A5BCA92)
fffff880`01659000 fffff880`0185d000   tcpip    tcpip.sys    Mon Apr 25  03:37:30 2011 (4DB4DE6A)
fffff880`063b0000 fffff880`063c2000   tcpipreg tcpipreg.sys Sat Nov 20  10:51:48 2010 (4CE7A844)
fffff880`011da000 fffff880`011e7000   TDI      TDI.SYS      Sat Nov 20  09:22:06 2010 (4CE7933E)
fffff880`011b8000 fffff880`011da000   tdx      tdx.sys      Sat Nov 20  09:21:54 2010 (4CE79332)
fffff880`02de3000 fffff880`02df7000   termdd   termdd.sys   Sat Nov 20  11:03:40 2010 (4CE7AB0C)
fffff960`00510000 fffff960`0051a000   TSDDD    TSDDD.dll    unavailable  (00000000)
fffff880`03a00000 fffff880`03a26000   tunnel   tunnel.sys   Sat Nov 20  10:51:50 2010 (4CE7A846)
fffff880`044fb000 fffff880`0450d000   umbus    umbus.sys    Sat Nov 20  10:44:37 2010 (4CE7A695)
fffff880`08a09000 fffff880`08a0af00   USBD     USBD.SYS     Tue Jul 14  01:06:23 2009 (4A5BCBFF)
fffff880`043e8000 fffff880`043f9000   usbehci  usbehci.sys  Sat Nov 20  10:43:54 2010 (4CE7A66A)
fffff880`042d8000 fffff880`042e4000   usbfilter usbfilter.sys Fri Apr 03  12:39:51 2009 (49D5F587)
fffff880`0450d000 fffff880`04567000   usbhub   usbhub.sys   Sat Nov 20  10:44:30 2010 (4CE7A68E)
fffff880`042cd000 fffff880`042d8000   usbohci  usbohci.sys  Tue Jul 14  01:06:30 2009 (4A5BCC06)
fffff880`04128000 fffff880`0417e000   USBPORT  USBPORT.SYS  Sat Nov 20  10:44:00 2010 (4CE7A670)
fffff880`08d9a000 fffff880`08db5000   USBSTOR  USBSTOR.SYS  Sat Nov 20  10:44:05 2010 (4CE7A675)
fffff880`00ec4000 fffff880`00ed1000   vdrvroot vdrvroot.sys Tue Jul 14  01:01:31 2009 (4A5BCADB)
fffff880`01431000 fffff880`0143f000   vga      vga.sys      Tue Jul 14  00:38:47 2009 (4A5BC587)
fffff880`0143f000 fffff880`01464000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14  00:38:51 2009 (4A5BC58B)
fffff880`00f88000 fffff880`00fc4000   vmbus    vmbus.sys    Sat Nov 20  09:57:29 2010 (4CE79B89)
fffff880`018a7000 fffff880`018b7000   vmstorfl vmstorfl.sys Sat Nov 20  09:57:30 2010 (4CE79B8A)
fffff880`00ee6000 fffff880`00efb000   volmgr   volmgr.sys   Sat Nov 20  09:19:28 2010 (4CE792A0)
fffff880`00efb000 fffff880`00f57000   volmgrx  volmgrx.sys  Sat Nov 20  09:20:43 2010 (4CE792EB)
fffff880`018b7000 fffff880`01903000   volsnap  volsnap.sys  Sat Nov 20  09:20:08 2010 (4CE792C8)
fffff880`02dc8000 fffff880`02de3000   wanarp   wanarp.sys   Sat Nov 20  10:52:36 2010 (4CE7A874)
fffff880`015e7000 fffff880`015f7000   watchdog watchdog.sys Tue Jul 14  00:37:35 2009 (4A5BC53F)
fffff880`00d4e000 fffff880`00df2000   Wdf01000 Wdf01000.sys Tue Jul 14  00:22:07 2009 (4A5BC19F)
fffff880`00cc0000 fffff880`00ccf000   WDFLDR   WDFLDR.SYS   Tue Jul 14  00:19:54 2009 (4A5BC11A)
fffff880`02d55000 fffff880`02d5e000   wfplwf   wfplwf.sys   Tue Jul 14  01:09:26 2009 (4A5BCCB6)
fffff960`00080000 fffff960`00393000   win32k   win32k.sys   Sat Jun 11  04:06:57 2011 (4DF2DBD1)
fffff880`00fc4000 fffff880`00fd8000   winhv    winhv.sys    Sat Nov 20  09:20:02 2010 (4CE792C2)
fffff880`00e7e000 fffff880`00e87000   WMILIB   WMILIB.SYS   Tue Jul 14  00:19:51 2009 (4A5BC117)
fffff880`04479000 fffff880`0449a000   WudfPf   WudfPf.sys   Sat Nov 20  10:42:44 2010 (4CE7A624)

Unloaded modules:
fffff880`08d29000 fffff880`08d9a000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`01608000 fffff880`01616000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01616000 fffff880`01622000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`01622000 fffff880`0162b000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`0162b000 fffff880`0163e000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.


HTH.

 

[abstractworld]

Thanks for helping me Elmer Befuddled, I am not computer savvy so bare with me :O

I've uninstalled AVG via your instructions
Next, I dont really get what to do
Do I just update my drivers from what you listed?



Edit: I just finished updating the drivers you said to
My windows update started updating some stuff and while it was installing them, I got a BSOD. This one doesnt have any info, just says error(i think)

 

[abstractworld]

Minidump Here

 

[Elmer BeFuddled]

I suspect that you have Windows update set to "Install update automatically (recommended)". Windows Update is known to "update" your drivers to older versions. Possibly it was reverting the drivers you'd manually updated.

Best advice is not to use Windows update or Device Manager to look after your drivers. Its known to "update" your drivers to "older" versions.

Do not have Windows update set to the Install update automatically (recommended) setting. Then you can veto any hardware drivers it wants to install.

I have "Never check for updates (not reccommended)" as my setting. I know that Windows releases main updates on the second Tuesday of every month, and, apart from that, it takes a few seconds to initiate Windows Update to see if it's offering anything. At the maximum setting I would suggest "Check for updates but let me choose whether to download and install them".

The way I look at it is, would you leave your door open for anybody to walk in, or do you bolt it so you can check who walks in?

Then you can also:

Stop Windows installing drivers automatically.
Go to Control Panel >> Devices and Printers, r-click your computer icon and select Device installation settings. Select No, let me choose what to do and Never install driver software from Windows Update (You can tick the box for "Replace generic device icons with enhanced icons") >> Save Changes.

STOP 0x00000024: NTFS_FILE_SYSTEM
Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure.

This dmp file is blaming the Ntfs.sys driver which is a system file. Again, this isn't likely to be the cause.

Could you please fill in your system specs. in your user profile, and then can you post CPU-Z screenshots and RamMon html report: https://www.w7forums.com/helpful-things-do-t9563.html

 

[abstractworld]

I've turned off windows update
I've filled in my system specs
Posting CPU-Z + RamMon html report now.

 

[abstractworld]

Adding another NOTE
Suddenly for some reason I cant access "Tinypic.com" and none of its images will load on my firefox or IE

The site isnt down either, this has happened for a couple days + now

Edit: I've tried a PROXY site and i am able to load tinypic.com from it
I am guessing it has something to do with the new Rt64win7.sys Wed Jun 23 10:10:45 2010 Realtek PCIe GBE Family Controller v7.046 that i installed.
I searched on google and other people had problems but with intel and theirs has a "jumbo packet" which they disable and tinypic works
My realtek doesnt have one so Im kinda stuck on what to do

 

[abstractworld]

Okay my computer just blue screened again. I am attaching the minidump

This is what I did before the blue screen(Note, I am currently having problems with trojans constantly appearing in my computer)

1) MSE Detects Trojan:Win32/Remhead
2) I install spybot 1.62 and run it detecting nothing (In a couple days another trojan will appear)
3) I run malwarebytes and detect nothing (etc)
4) I run Ad-Aware 6 and in the PROCESS of scanning, my computer blue screens

 

[Elmer BeFuddled]

OK you've run Malwarebytes, did you / can you do it in Safe Mode?

 

[Elmer BeFuddled]

STOP 0x00000024: NTFS_FILE_SYSTEM
Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure.

Can you also run ChkDisk?

 

[Elmer BeFuddled]

I also have to ask, being, as you say, plagued by trojans, is this a genuine install or a torrented file?

 

[abstractworld]

I also have to ask, being, as you say, plagued by trojans, is this a genuine install or a torrented file?

What do you mean genuine install or torrented file?

STOP 0x00000024: NTFS_FILE_SYSTEM
Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure.

Can you also run ChkDisk?

Just ran it and it took 5 seconds then it said the volume was clean

OK you've run Malwarebytes, did you / can you do it in Safe Mode?

I ran it and nothing came up
Ive ran malwarebytes and multiple antivirus before and would delete 1-3 trojans but another trojan will pop up after a 2 - 7 days
Ive never ran malwarebytes and other antivirus in SAFE MODE though, this was the first time

I have also switched from MSE to Nod 32 Antivirus 30 day free trial

 

[abstractworld]

i just got another BSOD today
it says "Memory Management"

I attached a minidump

 

[TrainableMan]

Before running Malwarebytes you should download and run RKILL. Many malware programs protect themselves, watching for malwarebytes etc. So you download RKILL (get several of the versions available) and you run it, if one finds nothing than try a different rkill. Once you have run 2 or 3 versions of the RKILL program then, WITHOUT LOGGING OFF OR REBOOTING, run Malwarebytes complete scan.

I also recommend running Spybot Search & Destroy, both the Search and Destroy as well as IMMUNIZE options (but I DO NOT Recommend enabling Tea-Timer and I also don't install the toolbar)

And finally run a full system scan with your Anti-virus program.

Links to RKILL, Malwarebytes, and Spybot Search & Destroy can be found in our Freeware DB. NOTE: RKILL is near the bottom in Virus Removal

Until you are virus-free we have to assume that is what is causing your BSOD.

I've turned off windows update.

My personal feeling is that you should not turn off windows update completely, at least leave it set to notify. For most people (the average user) I actually recommend they leave on automatic updates but turn off (remove the check mark) from "treat recommended updates the same as critical" because that is where your drivers will show up.

Control Panel\Windows Updates ... Change Settings ...

 

[abstractworld]

ok trying your instructions
will update once im done

All the iterations of RKILL are essentially the same but there are about 8 different names available because if a virus is preventing RKILL.EXE from running it might still let IEXPLORE.EXE run because it thinks it is internet explorer or it might let EXPLORER.EXE run because it thinks it is Windows Explorer, etc. RKILL has to run to shut them down so you have to find one that slips in and actually has a chance to do its' job.

Also RKILL is updated frequently so you should download it fresh if you have access to another machine that is not infected.

Oh okay i see, well it doesnt seem to be blocking RKILL

Rkill - found nothing
Malwarebytes - found nothing
spybot - found nothing
nod 32 antivirus - found nothing

 

[TrainableMan]

All the iterations of RKILL are essentially the same but there are about 8 different names available because if a virus is preventing RKILL.EXE from running it might still let IEXPLORE.EXE run because it thinks it is internet explorer or it might let EXPLORER.EXE run because it thinks it is Windows Explorer, etc. RKILL has to run to shut them down so you have to find one that slips in and actually has a chance to do its' job.

Also RKILL is updated frequently so you should download it fresh if you have access to another machine that is not infected.

 

[abstractworld]

just got the BAD_POOL_HEADER bsod again
uploaded minidump

OK, now have you updated the drivers that Elmer mentioned? I can't read dump files so Elmer will likely take a look when he has a chance but if you haven't fixed the drivers mentioned before then you will get the same advice he gave before.

Yes i've updated the drivers like elmer said

 

[abstractworld]

Just got a blue screen of death again
attaching minidump
this time i didnt see what it said though since i was afk

 

[abstractworld]

OK you've run Malwarebytes, did you / can you do it in Safe Mode?

yes and found no trojans

also the windows 7 Action Center just asked me to report an error to windows blah blah for them to help fix it

the problem was

.NET something
WERInternalMetadata.xml

they didnt fix it