System service exception and freeze

[ceyilmaz]

Hi my computer keeps freezing and show me the bsod System_Service_Exception. Got one today, but it didn't come to the minidump. Because it freezed while it was showing me the bsod. What is the problems?

Packard Bell imedia S3720
Intel Celeron E3300 2.5 GHz
3 GB RAM
Windows 7 64 bit

 

[zigzag3143]

Hi my computer keeps freezing and show me the bsod System_Service_Exception. Got one today, but it didn't come to the minidump. Because it freezed while it was showing me the bsod. What is the problems?

Packard Bell imedia S3720
Intel Celeron E3300 2.5 GHz
3 GB RAM
Windows 7 64 bit

These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. http://www.memtest.org/#downiso

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.




2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

 

[ceyilmaz]

Got some new minidump files. Which memtest should i downoad?

Download - Pre-Compiled Bootable ISO (.gz)
Download - Pre-Compiled Bootable ISO (.zip)

Download - Pre-Compiled Bootable Binary (.gz)
Download - Pre-Compiled Bootable Binary (.zip)

Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*
Download - Pre-Compiled EXE file for USB Key (Pure DOS) *OBSOLETE*

Download - Pre-Compiled package for Floppy (DOS - Win)

Which one?

 

[Kougar]

To use Memtest you need to boot to it. So if you have an empty USB flash drive, I suggest the USB key auto installer as this is the easiest method. Otherwise the next best option is the bootable ISO (zip), which you can burn to a CD and boot to it that way. If you need help with either just ask.

 

[ceyilmaz]

Can i use virtual clone driver or some programs like that or do i need to burn it into a CD?

EDIT: Ok, so i done that with the verifier, and there came a BSOD and it was saying something about pxhlpa64.sys

Here is the newest dmp.

 

[ceyilmaz]

I really appreciate your guys time for helping me

 

[Elmer BeFuddled]

Hi ceyilmaz.

As a Priority:

GEARAspiWDM.sys Mon May 18 13:17:04 2008 Gear Software CD-ROM Class Filter Driver v4.015.1 (Feb 2010). Also loads with iTunes

PxHlpa64.sys Thu Mar 13 01:58:17 2008 Sonic CD/DVD driver. Used by many different programs. If you recognise the program this is associated with and can update it, then it should take care of this driver.

For now, I'd suggest uninstalling Avira until your bsod issues are resolved.
Avira is known to be a cause of BSOD's on some Windows 7 systems.
Uninstall Avira through the Control Panel. Then run the Avira RegistryCleaner to clean up any remaining registry entries. Download BSOD friendly Microsoft Security Essentials as its replacement. Make sure Windows firewall is enabled!

Take Note!!

...if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

Outdated Drivers. Update:

RTKVHD64.sys Mon Jul 20 11:52:29 2009 Realtek HD Audio R2.65

nvmf6264.sys Tue May 19 23:51:35 2009 nVidia nForce network driver.

Let us know how it goes.

HTH.