System crashes

[fayyaz syed]

while playing a video a message box appears saying
windows explorer has stopped working
and the sys. freezes
using Windows 7 Pro SP 1

 

[Core]

See this thread for instructions how to get help with system crashes: https://www.w7forums.com/get-bsod-and-crash-debugging-assistance-t9023.html

Have you applied all available Windows Update patches? Have you scanned for malware? Explorer-specific issues are often due to infections.