Start up problem with bluetooth adapter

[athiker]

My newest computer with Win 7 Home Prermium 64 bit does not have
bluetooth. So I bought an adapter from Rocket Fish. (One of those
little ones that don't stick out from the USB port much but is hard to
get a grip on to remove.)

Anyway it works except the system will not boot when the dongle is in
the USB port. It just sits there. When I remove it, the system starts.

I thought perhaps the BIOS was set to boot first from the USB port but
it isn't.

I spoke with Rocket Fish about this and they say they have never heard
of it before but did try a number of things. None were ssuccessful.

I did a search on google and didn't get a single hit so it must be a
rare occurance. Or maybe everyone has a computer with bluetooth built
in.

Anyone have any ideas other than calling HP and talking to someone
whose first and second language isn't English?

Thanks

AT Hiker

 

[Paul]

My newest computer with Win 7 Home Prermium 64 bit does not have
bluetooth. So I bought an adapter from Rocket Fish. (One of those
little ones that don't stick out from the USB port much but is hard to
get a grip on to remove.)

Anyway it works except the system will not boot when the dongle is in
the USB port. It just sits there. When I remove it, the system starts.

I thought perhaps the BIOS was set to boot first from the USB port but
it isn't.

I spoke with Rocket Fish about this and they say they have never heard
of it before but did try a number of things. None were ssuccessful.

I did a search on google and didn't get a single hit so it must be a
rare occurance. Or maybe everyone has a computer with bluetooth built
in.

Anyone have any ideas other than calling HP and talking to someone
whose first and second language isn't English?

Thanks

AT Hiker

There are similar reports here.

http://h30434.www3.hp.com/t5/Notebo...luetooth-USB-adapter-boot-problem/td-p/538623

1) Look in the BIOS Setup screen. Being an OEM computer, there
isn't likely to be much of value in the BIOS setup screen.
If the BIOS has options (flip between UEFI or convention BIOS), you might
try changing some settings and retesting.
2) See if there are any internal expansion ports, then shop for
a matching internal Bluetooth module. This only helps, if the
device is anything other than USB, and sits on a PCI or PCI
Express bus. If it did sit on one of those buses, and the
internal add-in device had its own BIOS chip with handler
code, perhaps you could escape this BIOS bug.

I think in some past search, I could find a mini card inside
the computer, that did both Wifi and Bluetooth at the same time.
Swapping a Wifi only card, for Wifi+BlueTooth, might change
your symptoms.

You didn't state what the computer is, so it's kind hard to
search further for a solution.

Paul

 

[Dave-UK]

My newest computer with Win 7 Home Prermium 64 bit does not have
bluetooth. So I bought an adapter from Rocket Fish. (One of those
little ones that don't stick out from the USB port much but is hard to
get a grip on to remove.)

Anyway it works except the system will not boot when the dongle is in
the USB port. It just sits there. When I remove it, the system starts.

I thought perhaps the BIOS was set to boot first from the USB port but
it isn't.

I spoke with Rocket Fish about this and they say they have never heard
of it before but did try a number of things. None were ssuccessful.

I did a search on google and didn't get a single hit so it must be a
rare occurance. Or maybe everyone has a computer with bluetooth built
in.

Anyone have any ideas other than calling HP and talking to someone
whose first and second language isn't English?

Thanks

AT Hiker

You didn't get a single hit ???
Here's one I got :

http://blog.startupanywhere.org/bluetooth-dongle-prevents-computer-from-starting/

This guy delved deeper into the BIOS usb legacy settings to fix it.

 

[Paul]

There are similar reports here.

http://h30434.www3.hp.com/t5/Notebo...luetooth-USB-adapter-boot-problem/td-p/538623


1) Look in the BIOS Setup screen. Being an OEM computer, there
isn't likely to be much of value in the BIOS setup screen.
If the BIOS has options (flip between UEFI or convention BIOS), you
might
try changing some settings and retesting.
2) See if there are any internal expansion ports, then shop for
a matching internal Bluetooth module. This only helps, if the
device is anything other than USB, and sits on a PCI or PCI
Express bus. If it did sit on one of those buses, and the
internal add-in device had its own BIOS chip with handler
code, perhaps you could escape this BIOS bug.

I think in some past search, I could find a mini card inside
the computer, that did both Wifi and Bluetooth at the same time.
Swapping a Wifi only card, for Wifi+BlueTooth, might change
your symptoms.

You didn't state what the computer is, so it's kind hard to
search further for a solution.

Paul

This is an example of what could be a mini PCI Express module,
with Wifi and Bluetooth on it. Apparently, for laptops, you
check the manufacturer's compatibility list, to see if
this one is supported or not. By placing the Bluetooth device
on another bus (hoping they don't use the USB pins on that
module), the idea is the USB BIOS code won't be able to see it.

http://www.amazon.com/6230-IEEE-802-11n-draft-Bluetooth/dp/B004PG08SE/ref=pd_sim_sbs_pc_1

Paul

 

[charlie]

My newest computer with Win 7 Home Prermium 64 bit does not have
bluetooth. So I bought an adapter from Rocket Fish. (One of those
little ones that don't stick out from the USB port much but is hard to
get a grip on to remove.)

Anyway it works except the system will not boot when the dongle is in
the USB port. It just sits there. When I remove it, the system starts.

I thought perhaps the BIOS was set to boot first from the USB port but
it isn't.

I spoke with Rocket Fish about this and they say they have never heard
of it before but did try a number of things. None were ssuccessful.

I did a search on google and didn't get a single hit so it must be a
rare occurance. Or maybe everyone has a computer with bluetooth built
in.

Anyone have any ideas other than calling HP and talking to someone
whose first and second language isn't English?

Thanks

AT Hiker

I don't know what you have already tried.
The initial question is the hang occurring after windows starts to load,
or before. If before, it may be that BIOS "sees" the adapter, and hangs.

If during the hand off to windows, BIOS can have USB and USB "PNP
support that "helps" windows to recognize the USB PNP stuff.
Obviously, a hang can occur if things don't work properly.

Each later version of BIOS seems to expand a bit in this area.
A UEFI BIOS on a new machine I just set up had more options tan the
older non UEFI bios on the P/C I'm using. On this one, I can turn off
UPNP support. On the system just setup, I can do this or set up support
for USB stuff likely to be used early in the boot process, etc.

I have had a similar hang with a much older P/C and windows XP, that was
due to an external USB HD adapter. A windows update seemed to cure the
problem. (Some time ago.)

I'd try a different adapter as the path of least hassle.

If I had no other choice, changing the windows driver load order might help.

Do you happen to use a wireless keyboard or mouse? They are devices that
may have BIOS support, get initialize early, and so forth.
As a result, there may be a conflict.

 

[Gene E. Bloch]

My newest computer with Win 7 Home Prermium 64 bit does not have
bluetooth. So I bought an adapter from Rocket Fish. (One of those
little ones that don't stick out from the USB port much but is hard to
get a grip on to remove.)

Anyway it works except the system will not boot when the dongle is in
the USB port. It just sits there. When I remove it, the system starts.

I thought perhaps the BIOS was set to boot first from the USB port but
it isn't.

I spoke with Rocket Fish about this and they say they have never heard
of it before but did try a number of things. None were ssuccessful.

I did a search on google and didn't get a single hit so it must be a
rare occurance. Or maybe everyone has a computer with bluetooth built
in.

Anyone have any ideas other than calling HP and talking to someone
whose first and second language isn't English?

Thanks

AT Hiker

This might seem stupid, but have you tried a different USB port?

I've had at least one laptop with flaky ports in which certain devices
wouldn't work, yet they were OK in other ports.

It is, however, an unsolved mystery in my world...rather than try to
figure it out, for each such device, I just used a port that worked.

It's been a year or two, so I've lost track of the details, sorry.

 

[athiker]

OK, let me try to say what I should have said before.

The computer is a HP notebook (dv-76b78us)

It hangs early. By that I mean nothing happens except the screen
light comes on, no messages or icons, and if I pull the adapter I very
soon get the message "Press the esc key for start up menu".

Once the system has passed the "Press the esc key for startup menu" I
can insert the adapter and the system runs normally and the sign in
screen appears.

I do use a wireless mouse and keyboard but they have the Logitech
Unifying adapter which is not bluetooth and I have tried starting the
computer without the Unifying adapter in place and it makes no
difference.

I have updated all drivers which of course doesn't include bluetooth
since it didn't come with the notebook. Installed program for the
bluetooth adapter has been uninstalled and installed again and that
didn't help.

Different ports also didn't work.

Based on one of the links provided above it might be unsolvable.

Based on the other link I will poke around in the BIOS and hope
nothing goes BOOM!

Thanks to all.

 

[Paul]

OK, let me try to say what I should have said before.

The computer is a HP notebook (dv-76b78us)

It hangs early. By that I mean nothing happens except the screen
light comes on, no messages or icons, and if I pull the adapter I very
soon get the message "Press the esc key for start up menu".

Once the system has passed the "Press the esc key for startup menu" I
can insert the adapter and the system runs normally and the sign in
screen appears.

I do use a wireless mouse and keyboard but they have the Logitech
Unifying adapter which is not bluetooth and I have tried starting the
computer without the Unifying adapter in place and it makes no
difference.

I have updated all drivers which of course doesn't include bluetooth
since it didn't come with the notebook. Installed program for the
bluetooth adapter has been uninstalled and installed again and that
didn't help.

Different ports also didn't work.

Based on one of the links provided above it might be unsolvable.

Based on the other link I will poke around in the BIOS and hope
nothing goes BOOM!

Thanks to all.

OK, now that we know it is dv7-6b78us, try the maintenance manual.
(Note - with these generic style manuals, there's no way of knowing
whether the details are accurate or not, but... you have to start somewhere.)

"HP Pavilion dv7 Notebook PC Maintenance and Service Guide"
http://h10032.www1.hp.com/ctg/Manual/c03043778.pdf

"Wireless

Integrated wireless local area network (WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Support for the following WLAN formats:

* Ralink 5390GN 802.11B/G/N 1×1 WiFi Adapter
* Realtek 8188GN 802.11b/g/n 1×1 WiFi Adapter

* Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0
Combo Adapter
* Atheros AR9002WB-1NGB 802.11B/G/N 1×1 WiFi and Bluetooth 2.1EDR+
Combo Adapter (BT3.0+HS ready)
* Broadcom 4313 802.11B/G/N 1×1 WiFi and 2070 Bluetooth 2.1+EDR
Combo adapter (BT3.0+HS ready)
* Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter
* Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0
Combo Adapter
* Broadcom 4313 802.11B/G/N 1×1 WiFi Adapter
* Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter
* Intel Centrino Advanced-N 6230 WLAN module
* Intel Centrino Wireless-N + WiMAX 6150 WLAN module
* Intel Centrino Wireless-N 1000 802.11b/g/n 1×2 WLAN module
* Ralink RT3090BC4 802.11B/G/N 1×1 WiFi and Bluetooth 2.1+EDR
Combo adapter (BT3.0+HS ready)"

In other words, there are a number of tested Wifi+Bluetooth
modules. I see one web forum posting that claims the BIOS
of the laptop will whitelist only a certain set of Wifi modules,
which is why the above ones are listed.

Selecting one at random, the 4313GN one, I can see one on Ebay.
Just to give some idea what it should cost. It's listed for $30.

http://www.ebay.com/itm/HP-Broadcom...th-4-0-Combo-Adapter-657325-001-/130613568354

Many laptops listed, including this one.
"HP Pavilion dv7-6b78us Entertainment Notebook PC(AMD CPU ONLY)"

I see it listed on Amazon as well.

http://www.amazon.com/HP-657325-001-Broadcom-Bluetooth-combination/dp/B008L34RLG

Note the formfactor of the module. It looks like some
kind of mini PCI Express card. There will be a socket
within the laptop for it. Currently, the laptop may have
one of the other Wifi modules installed, a Wifi which is
not a combo and lacks Bluetooth. Alternately, the Bluetooth
radio has been turned off or something.

There are more details on the swapout here.

http://h30434.www3.hp.com/t5/Notebook-Hardware-e-g-Windows-8/HP-DV7-Bluetooth-Module/td-p/1924189

While viewing c03043778.pdf (manual), look for...

Disconnect the WLAN antenna cables from the terminals on the WLAN module

There, you'll see a picture which shows the WLAN module is
accessible via a service door on the bottom of the laptop.
You need to undo the screws on the module, *carefully* remove
the two antenna connectors, and install the new Wifi+Bluetooth.
Because the modules are certified, the BIOS should
recognize them and use code already in the BIOS, to
properly handle them at startup. They wouldn't be
certified to work otherwise.

The antenna connectors can be crushed by your fingers if
you aren't careful. At least, I've read of people smushing
them. If you're like my father (who used to crush lightbulbs
with his hands while screwing them in), don't force one
of those if it fails to seat properly. Connectors like
that are selected for their small size, rather than
being rugged.

The antenna terminals are likely for the WLAN portion,
while the Bluetooth could use a patch antenna (copper plane
on the module surface) for its antenna needs. In the same
way, that the stubby USB Bluetooth you've just tested,
has no room for a fancy antenna either.

HTH,
Paul

 

[athiker]

OK, now that we know it is dv7-6b78us, try the maintenance manual.
(Note - with these generic style manuals, there's no way of knowing
whether the details are accurate or not, but... you have to start somewhere.)

"HP Pavilion dv7 Notebook PC Maintenance and Service Guide"
http://h10032.www1.hp.com/ctg/Manual/c03043778.pdf

"Wireless

Integrated wireless local area network (WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Support for the following WLAN formats:

* Ralink 5390GN 802.11B/G/N 1×1 WiFi Adapter
* Realtek 8188GN 802.11b/g/n 1×1 WiFi Adapter

* Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0
Combo Adapter
* Atheros AR9002WB-1NGB 802.11B/G/N 1×1 WiFi and Bluetooth 2.1EDR+
Combo Adapter (BT3.0+HS ready)
* Broadcom 4313 802.11B/G/N 1×1 WiFi and 2070 Bluetooth 2.1+EDR
Combo adapter (BT3.0+HS ready)
* Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter
* Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0
Combo Adapter
* Broadcom 4313 802.11B/G/N 1×1 WiFi Adapter
* Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter
* Intel Centrino Advanced-N 6230 WLAN module
* Intel Centrino Wireless-N + WiMAX 6150 WLAN module
* Intel Centrino Wireless-N 1000 802.11b/g/n 1×2 WLAN module
* Ralink RT3090BC4 802.11B/G/N 1×1 WiFi and Bluetooth 2.1+EDR
Combo adapter (BT3.0+HS ready)"

In other words, there are a number of tested Wifi+Bluetooth
modules. I see one web forum posting that claims the BIOS
of the laptop will whitelist only a certain set of Wifi modules,
which is why the above ones are listed.

Selecting one at random, the 4313GN one, I can see one on Ebay.
Just to give some idea what it should cost. It's listed for $30.

http://www.ebay.com/itm/HP-Broadcom...th-4-0-Combo-Adapter-657325-001-/130613568354

Many laptops listed, including this one.
"HP Pavilion dv7-6b78us Entertainment Notebook PC(AMD CPU ONLY)"

I see it listed on Amazon as well.

http://www.amazon.com/HP-657325-001-Broadcom-Bluetooth-combination/dp/B008L34RLG

Note the formfactor of the module. It looks like some
kind of mini PCI Express card. There will be a socket
within the laptop for it. Currently, the laptop may have
one of the other Wifi modules installed, a Wifi which is
not a combo and lacks Bluetooth. Alternately, the Bluetooth
radio has been turned off or something.

There are more details on the swapout here.

http://h30434.www3.hp.com/t5/Notebook-Hardware-e-g-Windows-8/HP-DV7-Bluetooth-Module/td-p/1924189

While viewing c03043778.pdf (manual), look for...

Disconnect the WLAN antenna cables from the terminals on the WLAN module

There, you'll see a picture which shows the WLAN module is
accessible via a service door on the bottom of the laptop.
You need to undo the screws on the module, *carefully* remove
the two antenna connectors, and install the new Wifi+Bluetooth.
Because the modules are certified, the BIOS should
recognize them and use code already in the BIOS, to
properly handle them at startup. They wouldn't be
certified to work otherwise.

The antenna connectors can be crushed by your fingers if
you aren't careful. At least, I've read of people smushing
them. If you're like my father (who used to crush lightbulbs
with his hands while screwing them in), don't force one
of those if it fails to seat properly. Connectors like
that are selected for their small size, rather than
being rugged.

The antenna terminals are likely for the WLAN portion,
while the Bluetooth could use a patch antenna (copper plane
on the module surface) for its antenna needs. In the same
way, that the stubby USB Bluetooth you've just tested,
has no room for a fancy antenna either.

HTH,
Paul

When this is the card description


HP Broadcom 4313GN 802.11n

does that mean it will only work with"n" routers or is it backward
compliant?

Thanks for all the details you provided.

 

[Paul]

When this is the card description


HP Broadcom 4313GN 802.11n

does that mean it will only work with"n" routers or is it backward
compliant?

Thanks for all the details you provided.

The description here is...

http://h30434.www3.hp.com/t5/Wirele...proves-BCM-4313-Connection/td-p/819671/page/2

"Broadcom 4313GN 802.11b/g/n 1x1 WiFi
and 20702 Bluetooth 4.0 Combo Adapter

HP Part # 657325-001"

Which means it's backward compatible.

HTH,
Paul