shutdown problem

[Seasidepeter]

Windows 7 32 bit SP1 on an amd 5200+ processor and a GTX460 graphics card.

A while back, for no reason I can think of, the computer decided not to sleep on
its own any more (if you see what I mean). If I leave it running, it keeps
running. If I press the sleep button on the keyboard, it sleeps and then
hibernates according to my settings.

However: when woken back up, instead of resuming it reboots (after a lengthy
pause) to the login screen and reports "windows recovered from a serious error."

Can anyone suggest where I might start looking for a solution? I'm relatively
computer literate, but by no means expert enough to tackle this one.

TIA...Peter

 

[Dave-UK]

Windows 7 32 bit SP1 on an amd 5200+ processor and a GTX460 graphics card.

A while back, for no reason I can think of, the computer decided not to sleep on
its own any more (if you see what I mean). If I leave it running, it keeps
running. If I press the sleep button on the keyboard, it sleeps and then
hibernates according to my settings.

However: when woken back up, instead of resuming it reboots (after a lengthy
pause) to the login screen and reports "windows recovered from a serious error."

Can anyone suggest where I might start looking for a solution? I'm relatively
computer literate, but by no means expert enough to tackle this one.

TIA...Peter

You could first have a look at the system's reliability:
Control Panel
[System and Security]
Action Center
Maintenance > drop down menu > View Reliability history.
Select to view by Days and click on an item to view details.
Also have a look in the Event Viewer:
Start > All Programs > Administrative Tools.

 

[Seasidepeter]

Windows 7 32 bit SP1 on an amd 5200+ processor and a GTX460 graphics card.

A while back, for no reason I can think of, the computer decided not to sleep
on its own any more (if you see what I mean). If I leave it running, it keeps
running. If I press the sleep button on the keyboard, it sleeps and then
hibernates according to my settings.

However: when woken back up, instead of resuming it reboots (after a lengthy
pause) to the login screen and reports "windows recovered from a serious error."

Can anyone suggest where I might start looking for a solution? I'm relatively
computer literate, but by no means expert enough to tackle this one.

TIA...Peter

You could first have a look at the system's reliability:
Control Panel
[System and Security]
Action Center
Maintenance > drop down menu > View Reliability history.
Select to view by Days and click on an item to view details.
Also have a look in the Event Viewer:
Start > All Programs > Administrative Tools.

Thanks for the response. Reliability Monitor shows "the computer has rebooted
from a bug check" followed by a string of numbers. It also shows regular
critical events: "Windows stopped working", followed one minute later by "shut
down unexpectedly", and at the same time "video hardware error".

I don't seem to be able to open the relevant .DMP files; and, to be honest, I'm
not sure they'd mean that much to me.

When I click the "check for solutions" link on each reported problem I just get
the message "no new solutions found".

I am, as they say, lost here...

 

[Yousuf Khan]

You could first have a look at the system's reliability:
Control Panel
[System and Security]
Action Center
Maintenance > drop down menu > View Reliability history.
Select to view by Days and click on an item to view details.
Also have a look in the Event Viewer:
Start > All Programs > Administrative Tools.

Thanks for the response. Reliability Monitor shows "the computer has
rebooted from a bug check" followed by a string of numbers. It also
shows regular critical events: "Windows stopped working", followed one
minute later by "shut down unexpectedly", and at the same time "video
hardware error".

I don't seem to be able to open the relevant .DMP files; and, to be
honest, I'm not sure they'd mean that much to me.

When I click the "check for solutions" link on each reported problem I
just get the message "no new solutions found".

I am, as they say, lost here...

When you see the message "no new solutions found", it takes you to a
Microsoft website search box, in which you can manually enter the
information. Usually what this "no solutions found" means is that
there's no specific information about it about your current OS version,
but that doesn't mean a solution hasn't been found for previous or newer
versions of the OS which would also apply. Just enter the Event ID,
source, and some other relevant info and usually a lot of info will be
found on the various Microsoft websites.

Yousuf Khan

 

[Wolf K]

On 04/01/2012 8:49 AM, Seasidepeter wrote:
[...]

Thanks for the response. Reliability Monitor shows "the computer has
rebooted from a bug check" followed by a string of numbers. It also
shows regular critical events: "Windows stopped working", followed one
minute later by "shut down unexpectedly", and at the same time "video
hardware error".

[...]

The message is quite clear: your video subsystem needs to be fixed. I
had the same problem, and my machine eventually wouldn't boot at all.

You need a new graphics card, I'm afraid.

HTH
Wolf K.

 

[Seasidepeter]

On 04/01/2012 8:49 AM, Seasidepeter wrote:
[...]

Thanks for the response. Reliability Monitor shows "the computer has
rebooted from a bug check" followed by a string of numbers. It also
shows regular critical events: "Windows stopped working", followed one
minute later by "shut down unexpectedly", and at the same time "video
hardware error".

[...]

The message is quite clear: your video subsystem needs to be fixed. I
had the same problem, and my machine eventually wouldn't boot at all.

You need a new graphics card, I'm afraid.

HTH
Wolf K.

Or the fan needs cleaning.

Well, I've taken the card out, cleaned it thoroughly and put it back. Fingers
crossed, and thanks for assistance...