Safe mode start up

[mrankin]

Hi,

I am having a reoccurring problem with Windows 7. Although I think it may be a hardware problem.

I have a Dell laptop about 2 years old.

When I turn on the computer during startup this blue screen pops up and is full of text. For only a moment I see at the bottom left corner text saying it is "dumping files".

At this point Windows starts up but several features fail to work. Mostly Explorer will not launch or Google Chrome.

Today the computer did not see my printer.

So I reboot into safe mode. Then reboot again and everything works fine.

If I start up again I run into the same problems. The only fix now is the safe mode startup and then restart.

I just tried system restore but still the same results.

I also tried many times the Windows repair option with no results.

I am considering trying to reinstall Windows 7. I know this is not your problem but I have three Windows 7 laptops and can only find two copies. As I understand it if I do not have the correct copy to match this mother board I am out of luck as well.

I have been faithfull to keep the updates comming and run malware software often.

Thanks in advance for any help you can give me.

Mark

 

[TrainableMan]

A few points...
1.If it is creating DMP files then zip them up and attach them to a post so we can see them. A reinstall may not be needed. See the thread: How to get BSOD help

2.It is possible that one of your computers has a recovery partition, in which case W7 is stored there for that one, rather than on a DVD.

3. It is also possible it did not come with a DVD or a recovery partition, in which case it likely told you to burn a recovery DVD the first time you turned it on. If this is the case then you can buy a copy from Dell or you can use the standard W7 SP1 ISO (but it won't have any little extras like trial software, on-screen volume or contrast displays, etc - so you have to download these from Dell support or do without).

If you reinstall you may need your product key. This may be on the computer (bottom, top, back). It may be on the DVD. If it is a laptop it may be preactivated and will not ask. But best to not take any chances so you might install and run SIW (see in our Freeware DB) and in the licenses section, write it down BEFORE you wipe the current install.

 

[mrankin]

no read permisson on dump file

I got as far as moving the DMP files into the DMP folder I created. When I tried to send it to be zipped I got a message saying "no read permisson".

 

[TrainableMan]

Please try again.
You created a folder under "My Documents" and then copied the DMP files there, correct? Then you right-click on that new folder and select Send to > compressed (zipped) folder.

 

[mrankin]

it worked in safe mode

here it is

by the way I was able to zip that file in Safe mode.

 

[Shintaro]

Welcome to the W7 Forums.

I see thatyou have SuperAntiSpyware, which appears out of date. Unless you have a subscription, I suggest that you remove it and install MalwareBytes.
http://www.malwarebytes.org/

I didn't see an Anti-virus application, so I suggest you install Microsoft Security Essentials.
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

Once you have done that, I strongly suggest that you boot to Safe Mode and scan with MS Anti-virus and Malwarebytes.

I am wondering what is getting the "Access Denied" below.

PROCESS_OBJECT: fffffa80074f9910

IMAGE_NAME: wininit.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: wininit

FAULTING_MODULE: 0000000000000000

PROCESS_NAME: wininit.exe

EXCEPTION_CODE: (Win32) 0x5 (5) - Access is denied.

BUGCHECK_STR: 0xF4_5

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

CURRENT_IRQL: 0

Hope this helps.

 

[mrankin]

So far so good. I have booted up three times with no problem. I ran MSE in safe mode and it did not find anything.

I ran Malwarebytes on my desktop and it found 16 problems and removed them.
I ran it again in safe mode (under my profile and found nothing).
I ran it again under my sons profile (the only other profile) and it found 4 problems and removed them.

Should I have to run the software under each profile?

 

[TrainableMan]

That was likely just tracking cookies it found & removed under your sons account, not a virus.

 

[Shintaro]

Has it crashed again? Please upload any new crash dump files.

 

[mrankin]

After serveral successful boot ups I just got another blue screen.

Here are the dump files from today.

 

[Shintaro]

Please enable Driver Verifier.

(Borrowed from Zigzag3143 posts)

Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:

1. Go to Start and type in "verifier" (without the quotes) and press Enter
2. Select "Create custom settings (for code developers)" and click "Next"
3. Select "Select individual settings from a full list" and click "Next"
4. Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
5. Select "Select driver names from a list" and click "Next"
6. Then select all drivers NOT provided by Microsoft and click "Next"
7. Select "Finish" on the next page.

• Reboot the system and wait for it to crash to the Blue Screen.
• Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
• The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.