Alias said:
I suspect the muscle involved with those two belongs MS, not Acer.
Both are large corporations, and both "need" each other. Both of course
could basically care less about one customer here or there since they are of
course looking at the bottom line.
Since Acer caused the trouble I have no doubt they could have easily
"fixed it" they chose to just string me along waiting for either the
warranty to run out or for me to throw in the towel and leave them alone. I
am sure the people there who refused to help could care less that I will not
be likely to buy another one of their products.
As for MS, they have such a huge market share that they too don't have to
care. I am not willing to pay what a Mac costs, and I tried Linux and was
not willing to spend the time needed to learn how to use it.
You should have used the phone activation again (and hence gotten another
help desk clerk) and acted like a newbie and say your computer is asking
you to activate and you haven't a clue as to what the reason is. Better
yet, you should have gotten your wife to make the call. Honesty isn't
always the best policy. It could cost you a hundred whoppers and a whole
lot of frustration ;-)
Yes I received several "helpful" suggestions like that. Such as spend half
my free time on the phone to MS, or sue them, or go camp out on the lawn at
Redmond until the media took up my case. Since I am semi retired now and do
have some free time these days I have better ways to spend it so I elected
to take the easy route. If others want to spend huge chunks of their life
tilting at windmills that's fine with me. It is after all their life. I just
warn people who are told things like "just slap that MF-ing new MB in that
sucker at it will work", that, that in not quite the way it works in the
real world. I have no doubt that if someone who has an OEM license replaces
a MB they could get it to work, but I warn them that it is not as simple as
some would have them believe.