Problem with Computer|Manage menu item!

[MrBill]

Here's a strange one: When I right click on my desktop Computer icon,
then left click on Manage, absolutely nothing happens - but all of the
other Computer menu items work normally! I researched this problem
thoroughly - here's my notes in no particular order:

- I am the administrator so this isn't the problem.

- Left clicking on Manage is supposed to start up a program named
COMPMGMT.MSC. I found a number of copies of this program scattered
around my hard drive, and double clicking on any of them started up
the program with no problem.

- I made a new shortcut to run a 64-bit copy of COMPMGMT.MSC, this
shortcut works fine. Thanks to the new shortcut, this problem is no
longer an emergency!

- Using RegEdit, I dug into the registry to see if I could figure out
where the menu command Manage would run COMPMGMT.MSC, but
unfortunately had no luck with this.

My computer is a new Dell XPS-8000 running Windows 7 Home Premium
64-bit. I guess all I need is a link to information which would tell
me how to attach the menu command Manage to the COMPMGMT.MSC program.
Or, a .REG file which would I could use to update my registry so that
the Manage command will work normally. If anyone has information
which can help, I'd greatly appreciate it.

Thanks, Bill

 

[Speaking in silver]

Here's a strange one: When I right click on my desktop Computer icon,
then left click on Manage, absolutely nothing happens - but all of the
other Computer menu items work normally! I researched this problem
thoroughly - here's my notes in no particular order:

- I am the administrator so this isn't the problem.

- Left clicking on Manage is supposed to start up a program named
COMPMGMT.MSC. I found a number of copies of this program scattered
around my hard drive, and double clicking on any of them started up
the program with no problem.

- I made a new shortcut to run a 64-bit copy of COMPMGMT.MSC, this
shortcut works fine. Thanks to the new shortcut, this problem is no
longer an emergency!

- Using RegEdit, I dug into the registry to see if I could figure out
where the menu command Manage would run COMPMGMT.MSC, but
unfortunately had no luck with this.

My computer is a new Dell XPS-8000 running Windows 7 Home Premium
64-bit. I guess all I need is a link to information which would tell
me how to attach the menu command Manage to the COMPMGMT.MSC program.
Or, a .REG file which would I could use to update my registry so that
the Manage command will work normally. If anyone has information
which can help, I'd greatly appreciate it.

Thanks, Bill

If it's just the shell extension not working, I'd try this:
http://www.nirsoft.net/utils/shexview.html

 

[MrBill]

If it's just the shell extension not working, I'd try this:
http://www.nirsoft.net/utils/shexview.html

I tried this and saw no trace of my shell extension in the listing.
Additionally, ShellExView doesn't tell me how to add a new extension
to the group.

 

[Dave-UK]

Here's a strange one: When I right click on my desktop Computer icon,
then left click on Manage, absolutely nothing happens - but all of the
other Computer menu items work normally! I researched this problem
thoroughly - here's my notes in no particular order:

- I am the administrator so this isn't the problem.

- Left clicking on Manage is supposed to start up a program named
COMPMGMT.MSC. I found a number of copies of this program scattered
around my hard drive, and double clicking on any of them started up
the program with no problem.

- I made a new shortcut to run a 64-bit copy of COMPMGMT.MSC, this
shortcut works fine. Thanks to the new shortcut, this problem is no
longer an emergency!

- Using RegEdit, I dug into the registry to see if I could figure out
where the menu command Manage would run COMPMGMT.MSC, but
unfortunately had no luck with this.

My computer is a new Dell XPS-8000 running Windows 7 Home Premium
64-bit. I guess all I need is a link to information which would tell
me how to attach the menu command Manage to the COMPMGMT.MSC program.
Or, a .REG file which would I could use to update my registry so that
the Manage command will work normally. If anyone has information
which can help, I'd greatly appreciate it.

Thanks, Bill

The Computer's CLSID is = 20D04FE0-3AEA-1069-A2D8-08002B30309D
I have 5 entries for this in my registry:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}

The sub-keys, names and values are all identical for the 5 keys.

The Manage command has these values:

(Default) REG_EXPAND_SZ @%systemroot%\system32\mycomput.dll,-400
HasLUAShield REG_SZ
MUIVerb REG_EXPAND_SZ @%systemroot%\system32\mycomput.dll,-400
SuppressionPolicy REG_DWORD 0x4000003c(1073741884)

command
(Default) REG_EXPAND_SZ %SystemRoot%\system32\CompMgmtLauncher.exe

Hopefully you will see something missing with yours

 

[Speaking in silver]

I tried this and saw no trace of my shell extension in the listing.
Additionally, ShellExView doesn't tell me how to add a new extension
to the group.

Sorry, you're right, it's not there.
Let's try a different approach.

1) Check if command is working
Type
Start > Run > CompMgmtLauncher.exe
Does it work?

2) Check if the registry key is missing.
HKEY_CLASSES_ROOT \ CLSID \ {20D04FE0-3AEA-1069-A2D8-08002B30309D} \ shell \
Manage
SuppressionPolicy value should be dword:4000003c

3) Check if the command is disabled by Group Policy
HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows \ CurrentVersion \
Policies \ Explorer
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \
Policies \ Explorer
Anything in there?

If not, you can also add a new DWORD value: "NoManageMyComputerVerb"=-
(Same for both of them, 0 is the default value, 1 would remove Manage)

Save regedit, logoff and login back for changes to take effect.

IMPORTANT
All of the above works perfectly for the 32-bit version of Windows 7.
Maybe it's not exactly the same for the 64-bit version, which I do not have.
Hope you can figure out.

 

[MrBill]

On Fri, 4 Dec 2009 02:30:36 +0100, "Speaking in silver" >1) Check if
command is working

Type
Start > Run > CompMgmtLauncher.exe
Does it work?

No, nothing happens. I searched and found a single occurrence of this
program, running it as Administrator had the same effect - nothing
happens.

2) Check if the registry key is missing.
HKEY_CLASSES_ROOT \ CLSID \ {20D04FE0-3AEA-1069-A2D8-08002B30309D} \ shell \
Manage
SuppressionPolicy value should be dword:4000003c

This was OK.

3) Check if the command is disabled by Group Policy
HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows \ CurrentVersion \
Policies \ Explorer

I found:
ForceActiveDesktopOn DWORD=0
NoActiveDesktop DWORD=1
NoActiveDesktopChanges DWORD=0

To the above I added:
NoManageMyComputerVerb DWORD=0

HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \
Policies \ Explorer
Anything in there?

There was nothing under Policies. I added the Explorer key, then
added:
NoManageMyComputerVerb DWORD=0

If not, you can also add a new DWORD value: "NoManageMyComputerVerb"=-
(Same for both of them, 0 is the default value, 1 would remove Manage)
Done.

Save regedit, logoff and login back for changes to take effect.

I rebooted, but still have the problem!

I'll keep researching the problem, while hoping that you don't give up
on me.

- Bill

 

[Speaking in silver]

On Fri, 4 Dec 2009 02:30:36 +0100, "Speaking in silver" >1) Check if
command is working

No, nothing happens. I searched and found a single occurrence of this
program, running it as Administrator had the same effect - nothing
happens.

When you right click on Manage, CompMgmtLauncher.exe is started.
What CompMgmtLAuncher.exe does is simply to launch service CompMgmt.msc.
You said CompMgmt.msc is working fine.
Then your problem is that CompMgmtLauncher.exe does not work at all.

A workaround that should work fine can be found here:
http://social.technet.microsoft.com/Forums/en/w7itproui/thread/70897346-38b3-4872-99ec-8e1c701fc7dc

Of course, the best solution would be to replace the .exe file for a good
one...

 

[MrBill]

When you right click on Manage, CompMgmtLauncher.exe is started.
What CompMgmtLAuncher.exe does is simply to launch service CompMgmt.msc.
You said CompMgmt.msc is working fine.
Then your problem is that CompMgmtLauncher.exe does not work at all.

When I go in through Explorer and double click CompMgmtLauncher.exe, it works fine. But for some reason it won't work when going
through "Manage".

http://social.technet.microsoft.com/Forums/en/w7itproui/thread/70897346-38b3-4872-99ec-8e1c701fc7dc

I tried it, again it worked fine from Explorer but not from "Manage".

I've come to the conclusion that this a Microsoft problem which hopefully Microsoft will fix in a future update. Since I've
created a quick workaround, this is no longer an important fix to me and I'm going on to other things!

Thanks for the help,
Bill

 

[Dave-UK]

When I go in through Explorer and double click CompMgmtLauncher.exe, it works fine. But for some
reason it won't work when going
through "Manage".


I tried it, again it worked fine from Explorer but not from "Manage".

I've come to the conclusion that this a Microsoft problem which hopefully Microsoft will fix in
a future update. Since I've
created a quick workaround, this is no longer an important fix to me and I'm going on to other
things!

Thanks for the help,
Bill

If you have antivirus software installed it may be that. Try disabling/removing it to test.

 

[MrBill]

If you have antivirus software installed it may be that. Try disabling/removing it to test.

McAfee was installed on the system when I got it - the Manage item worked fine at that time and for a few days after. Additionally,
I'm running Malwarebytes, which I just disabled but it didn't make any difference. Good suggestion though!

Thanks, Bill