Pinnacle Studio 14 'Ultimate' gives BSOD

[maurice99]

Uusing the Pinnacle Studio 14 'Ultimate' video authoring system, twice - when preparing a DVD image for burning to DVD - Windows 7 Home Premium gave me the Blue Screen of Death, with a screenful of wording that disappeared before I could read much.
(Where is this logged?)

After turning the internet connection off (and screen saver), I re-tried disc image creation. This time, got a full DVD written.

Anyone else had this, and/or knows how to prevent it?

 

[TorrentG]

Hi.

Please navigate to C:\Windows\Minidump

Copy the files in there to any other folder then zip them and attach the zip to a post.

I'll see what's going on for ya.

 

[maurice99]

The Minidump.zip file can be seen here:

http://dl.dropbox.com/u/10969499/Minidump.zip

Hope that will help!

Regards,
Maurice (Retired in Surrey, UK)

 

[TorrentG]

1) Install my attachment to update this old ATK0110 driver:

ASACPI ASACPI.sys Mon Jan 21 04:45:00 2008

2) Update your VIA audio driver from here:

viahduaa viahduaa.sys Tue Jun 02 04:55:21 2009

http://www.via.com.tw/en/support/drivers.jsp

3) Install the latest CPU-Z to update this old one:

cpuz132_x64 cpuz132_x64.sys Thu Mar 26 19:17:23 2009

4) Update Realtek lan driver:

Rt64win7 Rt64win7.sys Thu Feb 26 04:04:13 2009

RTL8111

5) Update video card driver:

nvlddmkm nvlddmkm.sys Sun Sep 27 20:12:06 2009

NVIDIA

6) Navigate to C:\Windows\System32\drivers and delete this:

MarvinBus64 MarvinBus64.sys Fri Sep 23 17:17:03 2005

Reboot.

It is too old for Windows 7. If it crashes, uninstall, forget it and be glad.

Try re-installing Pinnacle again now.

 

[maurice99]

Many thanks for going to so much trouble. Much appreciated.

However, as I'm 80% of the way through the current DVD project and I have a deadline, I can't afford to commit wholesale surgery on W7 until it's finished - especially re-installing Pinnacle, in case it fails to pick up the work I've done.

Many of the above changes don't seem to relate to the video editing (e.g. LAN driver, audio driver, video driver, CPU-Z).
I'm sure all the changes need making for general use, but right now all I care about is this DVD project! Once it's done, I will return to the fray...
In the meantime I'm doing very frequent Saves...

There was one thing I didn't understand:

"6) Navigate to C:\Windows\System32\drivers and delete this:
MarvinBus64 MarvinBus64.sys Fri Sep 23 17:17:03 2005"

I thought in Windows one had to 'uninstall' programs, not just delete the file (because of The Registry)?

By the way, I had a different BSOD situation this afternoon, during simple video editing work.

The puzzle to me is why should it fail BSOD when all it's doing is reading files, processing the data, and writing files?
No devices other than the hard drive are involved, no comm's, nothing external - just basic computing.

I've seen reports in here w.r.t. Pinnacle & BSOD, but they seemed to relate to input devices and thus possibly driver problems.

 

[TorrentG]

You have to complete my whole post to fix your machine or the bsods will continue.

They may still continue with that software based on the old driver, but perhaps not.

You stand no chance at all without completing my post, is the simplest and easiest way to say it. Good luck.

 

[maurice99]

"They may still continue with that software based on the old driver, but perhaps not."

Could you clarify that, please?

"That software" (Pinnacle Studio?)

"The old driver" (What driver?)

Many thanks!


If I can't get this DVD through to the end, I shall revert to Pinnacle Studio 12 on Windows XP. Never had BSOD there.

 

[maurice99]

Today I was able to finish editing the DVD material and create an 80-minute DVD, with no sign of BSOD.
However, I am sure it was just luck, and that BSOD will recur, so I *shall* apply the fixes you have described, soon.

But I still need to know, please - as asked earlier:

(1) When you say:

"6) Navigate to C:\Windows\System32\drivers and delete this:
MarvinBus64 MarvinBus64.sys Fri Sep 23 17:17:03 2005"

do you really mean 'delete the file', rather than 'uninstall'?

(2) When you say
"They may still continue with that software based on the old driver"

By "That software", do you mean Pinnacle Studio?

By "the old driver": What/which driver?

One thought comes to mind. As the BSOD occurs occasionally during basic 'read file, process data, write file' operations, perhaps there is a code weakness that is susceptible to certain disk drive boundaries.
Is it possible that the SATA/RAID feature 'AHCI' that is 'on' in the BIOS is somehow is stressing the Pinnacle (or W7) code?

Many thanks!

 

[TorrentG]

I meant delete, as I posted, because that driver is from 2005. Any driver from before July 2009 on a Windows 7 machine makes me cringe because their chance of being responsible for crashes is high. Older is obviously worse.

Complete all the steps and then also install this Microsoft patch:

http://support.microsoft.com/kb/982018

If crashes persist after doing everything else besides removing the Pinnacle driver, then simply uninstall Pinnacle for a stable machine.

Good luck.

 

[maurice99]

"If I can't get this DVD through to the end,"

Have now achieved that!

Will soon be applying tnose changes...

 

[maurice99]

"1) Install my attachment to update this old ATK0110 driver:

ASACPI ASACPI.sys Mon Jan 21 04:45:00 2008

MB_WIN7_ATK.ZIP (117.1 KB, 0 views)"

Sorry, I can't figure out how to do that. (I'm new to Windows 7)
if I click on that link, I am invited to either Save it or open it in the browser.
What are the next steps, please?

Apologies for noobie state....

 

[TorrentG]

Save it. Then double click on it and extract it to a folder. Go inside the folder, then in the 64 folder inside of it.

Double click on AsAcpiIns.exe and a black screen will open very quickly. That's all and you're done.

 

[maurice99]

OK - did that.But if I then do a search on "asacpi.sys" it shows several versions of that file sitting around:
version 1043.3.0.0 May 13 2009 & Oct.18 2006
version 1043.4.0.0 Oct 31, 2006
version 1043.5.0.0 May 21 2008 & May 14, 2009

Which one is right, and in which location should it be?

 

[maurice99]

"2) Update your VIA audio driver from here:

viahduaa viahduaa.sys Tue Jun 02 04:55:21 2009

http://www.via.com.tw/en/support/drivers.jsp"

Could find no "viahduaa" item in the VIA product select menu
How to find which one to download?

 

[TorrentG]

"2) Update your VIA audio driver from here:

viahduaa viahduaa.sys Tue Jun 02 04:55:21 2009

http://www.via.com.tw/en/support/drivers.jsp"

Could find no "viahduaa" item in the VIA product select menu
How to find which one to download?

Check motherboard manual or device manager.

OK - did that.But if I then do a search on "asacpi.sys" it shows several versions of that file sitting around:
version 1043.3.0.0 May 13 2009 & Oct.18 2006
version 1043.4.0.0 Oct 31, 2006
version 1043.5.0.0 May 21 2008 & May 14, 2009

Which one is right, and in which location should it be?

They all are and they're all where they should be.

 

[maurice99]

"2) Update your VIA audio driver:

viahduaa viahduaa.sys Tue Jun 02 04:55:21 2009"

I can see a viahduaa.sys in \Windows\System32\drivers, dated June 2, 2009.
Perhaps it came from a Windows Update recently?
Is that the one you think is needed?

 

[maurice99]

"4) Update Realtek lan driver:

Rt64win7 Rt64win7.sys Thu Feb 26 04:04:13 2009

RTL8111 "

OK - have now got that (similar) file in:

C:\Users\Administrator\Downloads\Driver_Win7_7027_10202010.zip\Driver_Win7_7027_10202010\WIN7\64

342KB (compressed 143KB) Modified: Sept.20 2010,
but how does one get that into its working directory (whichever that is)?

 

[maurice99]

"4) Update Realtek lan driver:

Rt64win7 Rt64win7.sys Thu Feb 26 04:04:13 2009

RTL8111 "

OK - have now got that (similar) file in:

C:\Users\Administrator\Downloads\Driver_Win7_7027_10202010.zip\Driver_Win7_7027_10202010\WIN7\64

342KB (compressed 143KB) Modified: Sept.20 2010,
but how does one get that into its working directory (whichever that is)?

I've done all the other changes. If I can't find the answer to the above question, will just do without it and carry on with uninstall/reinstall of Pinnacle and apply the MS fix.

 

[maurice99]

I've done all the other changes. If I can't find the answer to the above question, will just do without it and carry on with uninstall/reinstall of Pinnacle and apply the MS fix.

Just uninstalled Pinnacle Studio 14, but when I start to re-install it, I immediately get the message:

"(PS 14) requires Microsoft .Net Framework 2.0 to function.
Please run setup.exe to install this prerequisite"

- and it abandons installation.


What setup.exe??? How do I install the .Net thing?

N.B. PS14 did not give me this message when I originally installed it.

HELP!

 

[cybercore]

I'd be surprised if you didn't have .Net Framework in Windows 7 Home Premium. Uninstall your Pinnacle product completely, and then clear its remnants:

http://www.revouninstaller.com/revo_uninstaller_free_download.html

Now try installing it again. Pinnacle support forums can tell you more on this issue.