ntoskrnl.exe

[edwardag]

I've got a Vaio VPCEA21FX with Win 7 and I'm getting blue creen crashes that Sony has determined is from a failure (or whatever) of notskrnl.exe.
They say I have to reinstall the whole business-what a pain.
Is there anyway to fix this file without wiping out the last 3 months of work on my laptop?
Thanks,

 

[TorrentG]

Hello and welcome.

Yes, there is. Please see the sticky thread in the bsod section and then post the crash dumps using the instructions on how to do so.

 

[edwardag]

no min dump files

There are n't any min dump files. All I have are the occassional ones that get reported but my computer crashe 5 times today and there isn;t anything in that file.
This is what i have and I didn;t do any cleaning of the system aftewr the last 2 crashes. Can you do anything with this info?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000406F8
BCP4: FFFFF80002C8BE58
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

 

[TorrentG]

Yeah, remove ZoneAlarm from your system and use only Windows authorized versions...not "found" versions online, if you know what I mean.