My new Inspiron 17R crashes when streaming :(

[AndyWhitehurst]

Hi everyone,

I see from doing some research that this is a common problem - as someone relatively (read: 99%) useless with computers, is there an Idiots 'StepbyStep Guide' so I can watch YouTube vids etc?

Thanks in advance for any help, much appreciated

Andy

 

[TorrentG]

Hello and welcome. Please see the sticky thread in this section of the forum on how to post the crash dumps. I'll check on it for ya and advise.

 

[TorrentG]

As per the p.m., all you have to do is go to C:\Windows\Minidump

Copy all of the files there to another folder anywhere. Then zip the files. Attach the zip here.

 

[AndyWhitehurst]

Is this right?!!!!

This took me forever to configure (and figure) so I hope its right?!!!

 

[TorrentG]

Yep, it's what I needed.

1) Download the McAfee removal tool here: http://www.sevenforums.com/tutorials/78961-av-uninstallers.html

Reboot to safe mode and run it to remove McAfee. Then boot to normal mode and install MSE: http://www.microsoft.com/security_essentials/

2) Update your Realtek HD Audio driver.

RTKVHD64 RTKVHD64.sys Tue Apr 13 05:16:48 2010

RtkHDAudio

Download this: "Vista, Windows7 Driver (32/64bits) Driver only (Executable file)"

Run it. Let it finish. Reboot. Then run it again to completion.

3) This Intel video driver is crashing on you:

igdkmd64 igdkmd64.sys Wed Mar 31 18:47:01 2010

Install this to update it:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19336&lang=eng

(Let me know if it installs well for you and how it's going. Good luck.)

 

[AndyWhitehurst]

Hi there, so I got right to the end and this happened - now what??!!

 

[TorrentG]

Input your service tag at this link and then download the Intel 64 bit Windows 7 driver:

http://support.euro.dell.com/support/downloads/index.aspx?c=ae&cs=aedhs1&l=en&s=dhs&~ck=mn

Install it.

 

[AndyWhitehurst]

It works. Thanks so much for your help, you're a star!!!

 

[TorrentG]

Very welcome. Enjoy.

 

[Fire cat]

Wow Torrent, you're a star You're gonna become very famous!