MS Office 2010 will not install on Win 7 "You must be logged on as administrator"

[Mortimer]

A customer who has 32-bit Windows 7 Home Premium on his PC has just tried to
install Office 2010 (full, not upgrade) and the installation fails with a
message "You must be logged on as an administrator", even though he *is*
logged on as a user who is an administrator rather than a standard user.

Is this just a case of finding what exe file on the CD is run by the
autorun.inf file, right-clicking on it and selecting "run as administrator"
or is there some other more fundamental problem?

 

[Tom Lake]

"Mortimer" wrote in message

A customer who has 32-bit Windows 7 Home Premium on his PC has just tried to
install Office 2010 (full, not upgrade) and the installation fails with a
message "You must be logged on as an administrator", even though he *is*
logged on as a user who is an administrator rather than a standard user.

When you get that message, it doesn't mean administrator rights, it means
actually logging in as username Administrator. You shouldn't be getting
that
message but try activating the administrator account and logging in under it
then try the install. For some reason, the actual administrator account has
even more rights than any account with administrator privileges. Sometimes
we get an "Invalid Drive U:" message when installing software under user
accounts
that have administrator privileges even though we have no drive U: physical
or
mapped. Logging in as administrator makes the problem go away.

Tom Lake

 

[Mortimer]

"Mortimer" wrote in message

A customer who has 32-bit Windows 7 Home Premium on his PC has just tried
to
install Office 2010 (full, not upgrade) and the installation fails with a
message "You must be logged on as an administrator", even though he *is*
logged on as a user who is an administrator rather than a standard user.

When you get that message, it doesn't mean administrator rights, it means
actually logging in as username Administrator. You shouldn't be getting
that
message but try activating the administrator account and logging in under
it
then try the install. For some reason, the actual administrator account
has
even more rights than any account with administrator privileges.
Sometimes
we get an "Invalid Drive U:" message when installing software under user
accounts
that have administrator privileges even though we have no drive U:
physical or
mapped. Logging in as administrator makes the problem go away.

How do I activate the Administrator account? There isn't one listed in
Control Panel | Users and I wasn't asked to define an admin password during
installation.

Do I follow the instructions in
http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html -
eg "net user administrator /active:yes" from a "run-as-adminstrator" cmd
prompt? Will it have no password be default?

 

[Big Steel]

A customer who has 32-bit Windows 7 Home Premium on his PC has just tried to
install Office 2010 (full, not upgrade) and the installation fails with a
message "You must be logged on as an administrator", even though he *is*
logged on as a user who is an administrator rather than a standard user.


Is this just a case of finding what exe file on the CD is run by the
autorun.inf file, right-clicking on it and selecting "run as administrator"
or is there some other more fundamental problem?

Find out how to activate the hidden administration account on Win 7
and use that account, which has full rights.

 

[Big Steel]

How do I activate the Administrator account? There isn't one listed in
Control Panel | Users and I wasn't asked to define an admin password during
installation.

Do I follow the instructions in

http://www.sevenforums.com/tutorials/507-built-administrator-account-en
able-disable.html -

eg "net user administrator /active:yes" from a "run-as-adminstrator" cmd
prompt? Will it have no password be default?

That's how you unhide the hidden administration account.

It's the same administration account you have on XP, but it is hidden
with all the power it would have if using the account on XP.


You active it or deactivated it. If you activate it, then you use
User Account Control as normal to assign a password to the account.

Your out of the box admin account that Win 7 gives you or any
administration account you create do not inherit the rights from the
hidden administration account, like it does on XP. So those
administration accounts will never have the power or rights that the
hidden administration account has.

 

[Mortimer]

http://www.sevenforums.com/tutorials/507-built-administrator-account-en
able-disable.html -

That's how you unhide the hidden administration account.

It's the same administration account you have on XP, but it is hidden with
all the power it would have if using the account on XP.


You active it or deactivated it. If you activate it, then you use User
Account Control as normal to assign a password to the account.

Your out of the box admin account that Win 7 gives you or any
administration account you create do not inherit the rights from the
hidden administration account, like it does on XP. So those administration
accounts will never have the power or rights that the hidden
administration account has.

Thanks. I've learned something today! I'll give this a try when I see the
customer tomorrow. I knew about "run as administrator" when running certain
packages' EXE files, but I didn't know about enabling the hidden
Administrator user and installing from that.

 

[LouB]

Thanks. I've learned something today! I'll give this a try when I see
the customer tomorrow. I knew about "run as administrator" when running
certain packages' EXE files, but I didn't know about enabling the hidden
Administrator user and installing from that.

Here is a link that works
http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html

 

[Stan Brown]

A customer who has 32-bit Windows 7 Home Premium on his PC has just tried to
install Office 2010 (full, not upgrade) and the installation fails with a
message "You must be logged on as an administrator", even though he *is*
logged on as a user who is an administrator rather than a standard user.

Is this just a case of finding what exe file on the CD is run by the
autorun.inf file, right-clicking on it and selecting "run as administrator"
or is there some other more fundamental problem?

Something else is going on. A couple of people have posted that you
need to log in as specifically "Administrator", but I don't believe
that's correct.

I have 64-bit Win 7, and I never use the "Administrator" account. I
installed 32-bit Office 2010 without a problem. I can't remember
whether I had to right-click something and select Run As
Administrator, or the installer asked me itself for elevated
privilege, but I would think it's the latter because that's how
Microsoft usually makes its own installers.

I installed it from disks, not a download. Is your customer trying
to install it from a download? That might make a difference, though I
wouldn't think so.

My hunch is that your user doesn't actually have admin privilege.
Before trying anything more esoteric, I'd do exactly what you
suggest: locate the installer, right-click it, and Run As
Administrator.

Whatever you do, don't turn off UAC to do the install and then turn
it on again. At my company, we have had several users bollix
themselves up by doing that instead of just running the installer as
administrator.

 

[XS11E]

A customer who has 32-bit Windows 7 Home Premium on his PC has
just tried to install Office 2010 (full, not upgrade) and the
installation fails with a message "You must be logged on as an
administrator", even though he *is* logged on as a user who is an
administrator rather than a standard user.

Is this just a case of finding what exe file on the CD is run by
the autorun.inf file, right-clicking on it and selecting "run as
administrator" or is there some other more fundamental problem?

Does nobody use Google anymore? I got this, give it a try:

"I fixed the problem running SFC /SCANNOW. It seems some files related
to windows installer were corrupted."

The advice you've received about the hidden administrator account is
good advice but overlooks that you should not have received that
message, that's the real problem.

 

[Big Steel]

Something else is going on. A couple of people have posted that you
need to log in as specifically "Administrator", but I don't believe
that's correct.

No one said that you did said it. All that was said is that the
poster could logon with the hidden administration account, which
would for sure circumvent the problem -- no if(s), ands or buts
about it.

 

[Peter Foldes]

Mortimer

This is an issue caused by the Windows Installer. To rectify this issue do the
following or installin the Administrative mode

For 64-bit operating systems, you also have to reregister the 64-bit MSI installer.
To do this, click Start, click Run, type %windir%\Syswow64\Msiexec /regserver in the
Open text box, and then click OK.

On 64-bit editions of the Windows operating system, 32-bit binaries are located in
%systemroot%\SysWow64 folder. The 64-bit binaries are located in the
%systemroot%\System32 folder.
1.. Click Start, and then click Turn off computer or Shut Down.
2.. Select the Restart option, and then click OK, or click Restart.
List of errors created by a faulty installer
http://msdn.microsoft.com/en-us/library/aa372835(VS.85).aspx

--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no rights.
http://www.microsoft.com/protect

 

[LSMFT]

A customer who has 32-bit Windows 7 Home Premium on his PC has just
tried to install Office 2010 (full, not upgrade) and the installation
fails with a message "You must be logged on as an administrator", even
though he *is* logged on as a user who is an administrator rather than a
standard user.

Is this just a case of finding what exe file on the CD is run by the
autorun.inf file, right-clicking on it and selecting "run as
administrator" or is there some other more fundamental problem?

Right click on install or setup and select "run as Administrator".
Usually works for me.

 

[Mortimer]

Does nobody use Google anymore? I got this, give it a try:

"I fixed the problem running SFC /SCANNOW. It seems some files related
to windows installer were corrupted."

I did google before posting my question but I didn't find anything relevant:
as with so many things, the problem is seeing the wood for the trees.

I'll give SFC a try. I'd be surprised if there was a problem because the PC
was newly installed with Win 7 only two days ago. I'd restored the PC to its
factory state with Vista after someone changed the password of the
customer's only administrative user and then forgot the password (!), and he
then decided he wanted me to upgrade the PC to Win 7. When I saw that the
upgrade would require Vista SP1 to be installed first, I decided to go for a
clean installation rather than an upgrade.

So I'd have thought that the registry and the c:\windows folder should be in
reasonably textbook Microsoft state, and not be corrupted/contaminated by
any other installations. Mind you, I don't know what else he may have
installed over the weekend...