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[CoyoteUk5]

Hi

This is really about a friends computer. I have not seen it yet but will do later this week so I am asking here so I may have some hints of what I should do.
She has windows 7 and she informs me that after her computer boots up she has lost all the icons on the desktop. I said try the start button but she now says she cannot see the start button but when she presses alt control de. she. can access the computer.
I have never used windows 7 and only Xp but not I use linux so am completly sure to help rectify the situation.
Any suggestions would be very helpful.

regards

Coyote

 

[Shintaro]

Welcome to the W7 Forums.

Sounds like a virus got on to the PC and was *maybe* removed but didn't complete the fix.
I suggest:

1. Create a Windows Offline CD or DVD or USB and scan the computer. http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
2. Ensure that the AV (Anti-Virus) software is up to date.
3. Download and install Malwarebytes Free version:http://www.malwarebytes.org/products/malwarebytes_free/
4. Have a look at this thread:https://www.w7forums.com/windows-7-blue-screen-t14896p2.html Look at the registry entries.

Hope this helps.

 

[TrainableMan]

If the only issue was the Desktop icons, that can sometimes be fixed by rebuilding the icon cache but with other issues going on I tend to suspect a virus as a likely cause just as Shintaro does.

I would download TDSKiller and RKILL and Malwarebytes to a USB drive and have them ready to run on your friends computer.