iTunes Error

[Pastor Dave]

Hi,

I am getting the error listed on this page
(I do not use Kapersky, but I do have
JV16 PowerTools 2009 installed).

http://forum.kaspersky.com/lofiversion/index.php/t113455.html

It begins on that page, with the message
by "ceb83" and then if you scroll down
more, you'll see what was posted as a fix.

I did exactly what the steps say and it
did not work. Does anyone have any
ideas I can try, please? I cannot take
ownership of these keys, to get it
working again and I cannot uninstall it,
because of the same error.


Thanks!

--

Pastor Dave

The following is part of my auto-rotating
sig file and not part of the message body.

"Thousands and tens of thousands of persons have gone
through [the evidence for the resurrection] piece by
piece, as carefully as every judge summing up on a
most important cause. I have myself done it many times
over, not to persuade others but to satisfy myself.
I have been used for many years to study the histories
of other times, and to examine and weigh the evidence
of those who have written about them, and I know of
no one fact in the history of mankind which is proved
by better and fuller evidence of every sort, to the
understanding of a fair inquirer, than the great sign
which God hath given us that Christ died and rose again
from the dead." - Thomas Arnold, cited in Wilbur Smith's
Therefore Stand, p425-26

 

[Dave-UK]

Hi,

I am getting the error listed on this page
(I do not use Kapersky, but I do have
JV16 PowerTools 2009 installed).

http://forum.kaspersky.com/lofiversion/index.php/t113455.html

It begins on that page, with the message
by "ceb83" and then if you scroll down
more, you'll see what was posted as a fix.

I did exactly what the steps say and it
did not work. Does anyone have any
ideas I can try, please? I cannot take
ownership of these keys, to get it
working again and I cannot uninstall it,
because of the same error.


Thanks!

Why can't you take ownership of the key ?
Who is the current owner of the key ?

 

[Pastor Dave]

Why can't you take ownership of the key?

I have no idea.

Who is the current owner of the key ?

It doesn't tell you. It just says that you don't have
permission to access the key.

I have since booted into Safe Mode and it *claimed* it
let me take ownership. But when I went to uninstall iTunes,
it still gave me the same message about the same key.

As the link above shows, the error message is:

"Could not open key:
HKEY_CURRENT_USER32\AppEvents\EventLabels\iTunes_Complete.
Verify that you have sufficient access to that key, or contact
your support personnel"

The other weird thing is that it says the key is:
HKEY_CURRENT_USER32\APPEVENTS\EVENTLABELS\ITUNES_COMPLETE

But when you look in the registry, there is no "USER32",
just "USER".

The key it describes (if you ignore the "32") is found
where it says it is though.

--

Pastor Dave

The following is part of my auto-rotating
sig file and not part of the message body.

"If you don't accept responsibility for your own actions,
then you are forever chained to a position of defense."
-Holly Lisle

 

[Fred]

I have no idea.



It doesn't tell you. It just says that you don't have
permission to access the key.

I have since booted into Safe Mode and it *claimed* it
let me take ownership. But when I went to uninstall iTunes,
it still gave me the same message about the same key.

As the link above shows, the error message is:

"Could not open key:
HKEY_CURRENT_USER32\AppEvents\EventLabels\iTunes_Complete.
Verify that you have sufficient access to that key, or contact
your support personnel"

The other weird thing is that it says the key is:
HKEY_CURRENT_USER32\APPEVENTS\EVENTLABELS\ITUNES_COMPLETE

But when you look in the registry, there is no "USER32",
just "USER".

The key it describes (if you ignore the "32") is found
where it says it is though.

--

Pastor Dave

The following is part of my auto-rotating
sig file and not part of the message body.

"If you don't accept responsibility for your own actions,
then you are forever chained to a position of defense."
-Holly Lisle

Do you think JV16 Powertools has corrupted your registry? Perhaps you could
try restoring your registry if you have system restore turned on.
Click start and type systempropertiesprotection in the search box.
Select the program and run it.
Choose system protection - system restore
Tick the show more restore points and select a point from when things were
working correctly.

 

[Dave-UK]

I have no idea.



It doesn't tell you. It just says that you don't have
permission to access the key.

I have since booted into Safe Mode and it *claimed* it
let me take ownership. But when I went to uninstall iTunes,
it still gave me the same message about the same key.

As the link above shows, the error message is:

"Could not open key:
HKEY_CURRENT_USER32\AppEvents\EventLabels\iTunes_Complete.
Verify that you have sufficient access to that key, or contact
your support personnel"

The other weird thing is that it says the key is:
HKEY_CURRENT_USER32\APPEVENTS\EVENTLABELS\ITUNES_COMPLETE

But when you look in the registry, there is no "USER32",
just "USER".

The key it describes (if you ignore the "32") is found
where it says it is though.

The User32 key is probably a Vista thing.
Start Regedit with Admin privileges, right-click the key and select 'Permissions'.
Click on the 'Advanced' button and then the 'Owner' tab.
The current owner will be listed in the box.

If it isn't you or Administrators:
Under 'Change owner to:' select your account name and select the box ' Replace
Owner on subcontainers and objects'.
If your name is not listed then select 'Administrators'.
Click 'Apply', 'OK'.

Select 'Permissions' and select your name (or Administrators).
If you don't have full control select 'Edit' and give yourself full control.
Ok out.

..

 

[Pastor Dave]

The User32 key is probably a Vista thing.
Start Regedit with Admin privileges, right-click the key and select 'Permissions'.
Click on the 'Advanced' button and then the 'Owner' tab.
The current owner will be listed in the box.

If it isn't you or Administrators:
Under 'Change owner to:' select your account name and select the box ' Replace
Owner on subcontainers and objects'.
If your name is not listed then select 'Administrators'.
Click 'Apply', 'OK'.

Select 'Permissions' and select your name (or Administrators).
If you don't have full control select 'Edit' and give yourself full control.
Ok out.

Thank you for taking the time to respond.

When I booted into Safe Mode, I was able
to do this, but I still get the same message.
And there is another key right below it
(iTunes_PageLoadComplete) that won't
let me access it at all.

Very frustrating, huh?

Btw, just out of curiosity, when you open
HKEY_CURRENT_USER, do you have another
key branching off from that open branch
(a ways down) also called HKEY_CURRENT USER?

--

Pastor Dave

The following is part of my auto-rotating
sig file and not part of the message body.

"If you always do what you've always done,
then you'll always get what you always got."
- Tony Dinozzo - NCIS (Twisted Sister episode)

 

[Dave-UK]

Thank you for taking the time to respond.

When I booted into Safe Mode, I was able
to do this, but I still get the same message.
And there is another key right below it
(iTunes_PageLoadComplete) that won't
let me access it at all.

Very frustrating, huh?

Btw, just out of curiosity, when you open
HKEY_CURRENT_USER, do you have another
key branching off from that open branch
(a ways down) also called HKEY_CURRENT USER?

Pastor Dave

I don't have any iTunes/Apple stuff on my machine so I'm not familiar with their keys.
I have only one HKEY_CURRENT_USER, I don't know why you have two.
Also try removing JV16 PowerTools 2009.
I assume you have Googled this problem, here are a few hits if you haven't:
(Installing)
http://support.apple.com/kb/HT1926
http://support.apple.com/kb/TS1462
(Removing)
http://support.apple.com/kb/HT1923
http://windows7forums.com/windows-7.../23781-need-uninstall-itunes-windows-7-a.html
http://www.bleepingcomputer.com/forums/lofiversion/index.php/t70035.html
http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces-of-itunes.html

 

[Pastor Dave]

I don't have any iTunes/Apple stuff on my machine so I'm not familiar with their keys.

Unfortunately, just to watch QuickTime trailers and even though
it isn't necessary to do it, about a third of the movie trailers
won't play if you don't have iTunes installed. You can't put
just QuickTime on there, even though that's all they need
to play. Thanks Apple!

In case you're not aware of it, you can see coming movies
even before they have ads on TV at:

http://www.apple.com/trailers/

I have only one HKEY_CURRENT_USER, I don't know why you have two.
Also try removing JV16 PowerTools 2009.
I assume you have Googled this problem, here are a few hits if you haven't:
(Installing)
http://support.apple.com/kb/HT1926
http://support.apple.com/kb/TS1462
(Removing)
http://support.apple.com/kb/HT1923
http://windows7forums.com/windows-7.../23781-need-uninstall-itunes-windows-7-a.html
http://www.bleepingcomputer.com/forums/lofiversion/index.php/t70035.html
http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces-of-itunes.html

Yes, I am aware of this stuff, but none of it solves the problem.

Thank you for trying though. It is very much appreciated!

I did finally solve it, but it took a lot of work and three boots
per key, to get ownership. Too long to type and remember
it all. But anyway, even after uninstall and reinstall, it
still acted up and wouldn't finish configuring. Had to go
back and perform the same steps with taking ownership
of the keys. It takes three whacks at each! Ugh!

I know that doesn't sound logical, but I have been a tech
(an actual one) for about 30 years and so trust me, it's true.

Anyway, thanks again!

--

Pastor Dave

The following is part of my auto-rotating
sig file and not part of the message body.

"Don't pray for rain and then complain about the mud."
- Suite Caroline

 

[Char Jackson]

In case you're not aware of it, you can see coming movies
even before they have ads on TV at:

http://www.apple.com/trailers/

Unless something has changed recently, those are just trailers. There
are no movies at that link.

 

[Pastor Dave]

Unless something has changed recently,
those are just trailers. There are no movies
at that link.

I'm sorry. I thought I was clear when I start out
the discussion with:

"Unfortunately, just to watch QuickTime trailers..."

That is what I meant when I pointed people to:

http://www.apple.com/trailers/

Apparently I was not clear. Thanks for pointing
that out and clarifying it for others who read it.

--

Pastor Dave

The following is part of my auto-rotating
sig file and not part of the message body.

By allowing science to say that it has completely
drawn a line around what thngs are and to say we
know what things are, it's in this box, that's it,
we've limited ourselves. That's losing, not gaining
and to say that the scientific method is the only
method of perception is in and of itself unscientific.
Science must acknowledge that there are many different
ways of perceiving things. Scientists in some branches
are bringing things back and saying "Okay, we didn't
have the whole picture.