internet and LAN access problem - please help

[Adam]

Had to uninstall Boingo Wi-Fi since it was causing BSOD.
Now, I have lost internet access as well as LAN access.

Any ideas?

 

[richard]

Had to uninstall Boingo Wi-Fi since it was causing BSOD.
Now, I have lost internet access as well as LAN access.

Any ideas?

System restore. Back to the earliest point you can.

 

[Tester]

Had to uninstall Boingo Wi-Fi since it was causing BSOD.
Now, I have lost internet access as well as LAN access.

You need some form of connections to get internet and/or LAN access.
What have you replaced your bongo wi-fi with?

 

[Adam]

System restore. Back to the earliest point you can.

Thanks!! Yes, the system was restored but
Boingo Wi-Fi still could not find "clientlite_all.msi".
So, Boingo tech support finally told me that ...
1) I didn't need Boingo Wi-Fi; and
2) Boingo Wi-Fi can be removed.

 

[Adam]

You need some form of connections to get internet and/or LAN access.
What have you replaced your Boingo wi-fi with?

Nothing yet. Any recommendations?

 

[Char Jackson]

Nothing yet. Any recommendations?

Seriously? We don't know where you live so how would anyone here know
what your options are? Where I live, my options are cable, DSL, a few
wireless options, and dial-up. Maybe you have similar options where
you live. Look around, see what's available, compare prices and
features, etc.

 

[Parko]

What have you replaced your bongo wi-fi with?

Castanets?

 

[Gordon]

Nothing yet. Any recommendations?

So what IS "Boingo" wifi? Is it a piece of hardware or some software?
Does your computer have a built-in Wireless card, or do you use a dongle
or something similar?

 

[Adam]

Seriously? We don't know where you live so how would anyone here know
what your options are? Where I live, my options are cable, DSL, a few
wireless options, and dial-up. Maybe you have similar options where
you live. Look around, see what's available, compare prices and
features, etc.

Oops! Sorry, I misunderstood the question. It was late.
My home network is connected via DSL/Ethernet router.

 

[Adam]

So what IS "Boingo" wifi? Is it a piece of hardware or some software?
Does your computer have a built-in Wireless card, or do you use a dongle
or something similar?

Boingo Wi-Fi is software that came pre-installed on my new ASUS notebook,
which has built in wireless connectivity. I did not add any wireless hardware
to
the system.

 

[Gordon]

Boingo Wi-Fi is software that came pre-installed on my new ASUS notebook,
which has built in wireless connectivity. I did not add any wireless hardware
to
the system.

Ok. Sounds like some proprietary WiFi "front end".
If you go to Device Manager is your Wireless card listed without a
yellow ! by it?
If not, go the ASUS website and download the Wireless Card driver for
your model for Windows 7.
Install it, and you should see WiFi connectivity...

 

[Adam]

Ok. Sounds like some proprietary WiFi "front end".
If you go to Device Manager is your Wireless card listed without a
yellow ! by it?
If not, go the ASUS website and download the Wireless Card driver for
your model for Windows 7.
Install it, and you should see WiFi connectivity...

Device Manager => Network adapters =>
Atheros AR9285 Wireless Network Adapter Properties says ...
"This device is working properly."
Actually, there's no yellow ! anywhere in Device Manager.

However, what shows up with a yellow ! by it is the Network icon on the taskbar.
And, I have even downloaded and reinstalled Boingo Wi-Fi from ...
http://www.boingo.com/download-boingo.php?lang=en

Here's more info on Boingo Wi-Fi ...
http://downloads.phpnuke.org/en/download-item-view-a-m-y-a-x/BOINGO+WIRELESS.h
tm

Also, my home network is wired (not wireless).

 

[Char Jackson]

Oops! Sorry, I misunderstood the question. It was late.
My home network is connected via DSL/Ethernet router.

If you're still having a problem, it might be good to restate it as
clearly as you can.

 

[Adam]

If you're still having a problem, it might be good to restate it as
clearly as you can.

The problem initiated with ...

1) Boingo Wi-Fi suddenly prompting for "clientlite_all.msi",
which was no where to be found on the system. And,
canceling out of the request dialog causes Windows 7 to freeze.
2) Attempting to recover the system to a date/time before
the Boingo prompt dialog was not successful in the sense that
it did not fix the Boingo problem.
3) Boingo tech support finally suggested to uninstall Boingo Wi-Fi.
4) Now, I am no longer able to access my wired LAN/home network,
which connects to the internet via DSL and Ethernet router.
5) And, downloading and reinstalling Boingo Wi-Fi does not fix the problem
either.
6) The Network icon on the taskbar has a yellow ! by it.
7) Device Manager shows all devices to be working properly.
8) Systems on the home network use DHCP.

Anything else I miss?

 

[Gordon]

The problem initiated with ...

1) Boingo Wi-Fi suddenly prompting for "clientlite_all.msi",
which was no where to be found on the system. And,
canceling out of the request dialog causes Windows 7 to freeze.
2) Attempting to recover the system to a date/time before
the Boingo prompt dialog was not successful in the sense that
it did not fix the Boingo problem.
3) Boingo tech support finally suggested to uninstall Boingo Wi-Fi.
4) Now, I am no longer able to access my wired LAN/home network,
which connects to the internet via DSL and Ethernet router.
5) And, downloading and reinstalling Boingo Wi-Fi does not fix the problem
either.
6) The Network icon on the taskbar has a yellow ! by it.
7) Device Manager shows all devices to be working properly.
8) Systems on the home network use DHCP.

Anything else I miss?

But you CAN connect to the internet?

 

[Adam]

But you CAN connect to the internet?

No, not with the problem system, which ...

1) cannot see other systems on the home network even though
the WORKGROUP is the same; and
2) cannot connect to the internet.


I am posting from another system on the home network.

 

[Gordon]

No, not with the problem system, which ...

1) cannot see other systems on the home network even though
the WORKGROUP is the same; and
2) cannot connect to the internet.


I am posting from another system on the home network.

Have you tried flushing the DNS cache?
This link tells you how to do it in Vista - I imagine the process in Win
7 is almost identical.
http://www.techzilo.com/flush-windows-xp-vista-dns-cache/

 

[Char Jackson]

The problem initiated with ...

1) Boingo Wi-Fi suddenly prompting for "clientlite_all.msi",
which was no where to be found on the system. And,
canceling out of the request dialog causes Windows 7 to freeze.

I assume this particular issue was resolved by uninstalling and
reinstalling the Boingo software. If you don't plan to use Boingo, I
suggest uninstalling it for good.

2) Attempting to recover the system to a date/time before
the Boingo prompt dialog was not successful in the sense that
it did not fix the Boingo problem.
Noted.


3) Boingo tech support finally suggested to uninstall Boingo Wi-Fi.

As suggested above, I would permanently uninstall the Boingo software
unless you have a use for it.

4) Now, I am no longer able to access my wired LAN/home network,
which connects to the internet via DSL and Ethernet router.

You can access the Internet, but not the other PC's on your home
network? Check your firewall config and/or any Internet security types
of software. Try pinging the other PC's and try to access this PC from
one or more of the others. What to check next depends on what you find
so far.

5) And, downloading and reinstalling Boingo Wi-Fi does not fix the problem
either.

Uninstall it unless you need it, as suggested above.

6) The Network icon on the taskbar has a yellow ! by it.

Which network interface is complaining? Is there a tool tip that comes
up when you hover over the taskbar icon? Is it the standard Windows
Network icon, or a 3rd party program's icon?

7) Device Manager shows all devices to be working properly.

Probably just a configuration issue then, but hard to be sure at this
point.

 

[Adam]

I assume this particular issue was resolved by uninstalling and
reinstalling the Boingo software. If you don't plan to use Boingo,
I suggest uninstalling it for good.

Yes, I no longer get the Boingo prompt after reinstalling.
Sure, I can uninstall Boingo Wi-Fi. I reintalled hoping that
it might fix the yellow ! by the Network icon on the taskbar.

As suggested above, I would permanently uninstall the Boingo software
unless you have a use for it.



You can access the Internet, but not the other PC's on your home
network? Check your firewall config and/or any Internet security types
of software. Try pinging the other PC's and try to access this PC from
one or more of the others. What to check next depends on what you find
so far.

No, the problem system does not have internet access either.
ZoneAlarm firewall is setup to allow only a certain IP range in
the trusted zone. This may be the problem since
doing "Diagnose Connection Problems" in Internet Explorer on
problem system shows the following problem ...
"Local Area Connection doesn't have a valid IP configuration"

Uninstall it unless you need it, as suggested above.



Which network interface is complaining? Is there a tool tip that comes
up when you hover over the taskbar icon? Is it the standard Windows
Network icon, or a 3rd party program's icon?

How do I find out which network interface is complaining?
Hovering the cursor over the Network icon on the taskbar shows ...
"Unidentified network - No Internet access"

It's the standard Windows Network icon shown near the bottom here ...
http://windows.microsoft.com/en-US/windows7/the-taskbar-overview

Probably just a configuration issue then, but hard to be sure at this
point.

Running "ipconfig" in command prompt on problem system shows ...

Windows IP Configuration

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . : Media
disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . :
fe80::1807:blah-blah-not-shown
Autoconfiguration IPv4 Address . : 169.254.86.63
Subnet mask . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . :

This rest of "ipconfig" output is not shown.


It doesn't look like the problem system was assigned a valid IP address.

 

[Gordon]

Default Gateway . . . . . . . :

Well that shows it's not connecting to the router. Are you sure the
patch cable you use to connect the machine is OK? Tried another cable?