I have just successfully restored my desktop PC to factory setting as a result of not been able to connect new hardware. I have never backed up files in the past and I believe my luck will run out one day. I have downloaded "Macrium Reflect Free" but I'm not sure whether to take "clone or an image" of my PC. Also can anyone advise what is actually backed up, i.e. is it all your files, photos and music, and does it include a back-up of your software, i.e. Office and Windows