HP Recovery

[Sparky]

A friend has installed some ransom ware on his computer, and is locked out.

It's an HP that came with Vista installed , and we used a Win 7 upgrade to
Win 7 / 32 bit.

Rather than try to deal with the crap , I'd rather start from scratch.

My question is Do we have to restore to Vista and then re run the Win 7
upgrade again , or can I put the Win 7 upgrade disc in and re install from
there ? ( preferable a clean install). I realize it will erase all the data
, but we probably don't have much choice. So far he hasn't been able to
provide the name of the offending program.

TIA

 

[Roy Smith]

A friend has installed some ransom ware on his computer, and is locked out.

It's an HP that came with Vista installed , and we used a Win 7 upgrade
to Win 7 / 32 bit.

Rather than try to deal with the crap , I'd rather start from scratch.

My question is Do we have to restore to Vista and then re run the Win 7
upgrade again , or can I put the Win 7 upgrade disc in and re install
from there ? ( preferable a clean install). I realize it will erase all
the data , but we probably don't have much choice. So far he hasn't been
able to provide the name of the offending program.

Sure you can just use the Win7 Upgrade disk to do a clean install.
Though you may have to do the install twice to satisfy the previous
windows version that the installer looks for.


--

Roy Smith
Windows 7 Professional
Thunderbird 3.1.4
Saturday, September 18, 2010 5:23:33 PM

 

[philo]

A friend has installed some ransom ware on his computer, and is locked out.

It's an HP that came with Vista installed , and we used a Win 7 upgrade
to Win 7 / 32 bit.

Rather than try to deal with the crap , I'd rather start from scratch.

My question is Do we have to restore to Vista and then re run the Win 7
upgrade again , or can I put the Win 7 upgrade disc in and re install
from there ? ( preferable a clean install). I realize it will erase all
the data , but we probably don't have much choice. So far he hasn't been
able to provide the name of the offending program.

TIA

actually

you can boot to safe mode and remove it from there
it's not too hard