HP LaserJet 3380 driver only works at low resolution

[Win7]

The driver that Windows7 downloads for the HP LaserJet 3380 only works at
600dpi resolution

- compare this to the driver HP provided for Windows XP which allowed the
printer to work at 1200dpi.

HP will not provide a Windows7 driver for the LJ 3380 because they say MS
has already provided one.


Please fix this MS.

 

[Trev]

The driver that Windows7 downloads for the HP LaserJet 3380 only works at
600dpi resolution

- compare this to the driver HP provided for Windows XP which allowed the
printer to work at 1200dpi.

HP will not provide a Windows7 driver for the LJ 3380 because they say MS
has already provided one.


Please fix this MS.

Use the XP one then Right click the setup exe . Compatibility tab , install
in compatibility mode pick XP sp 3

 

[SC Tom]

The driver that Windows7 downloads for the HP LaserJet 3380 only works at
600dpi resolution

- compare this to the driver HP provided for Windows XP which allowed the
printer to work at 1200dpi.

HP will not provide a Windows7 driver for the LJ 3380 because they say MS
has already provided one.

This is HP's way of saying that Win7 has a generic driver that works, so why
should we be bothered to write one for a 5+ year old printer?

Please fix this MS.

It's not Microsoft's problem; it's HP's.

 

[GlowingBlueMist]

This is HP's way of saying that Win7 has a generic driver that works,
so why should we be bothered to write one for a 5+ year old printer?


It's not Microsoft's problem; it's HP's.

Try the Vista drivers either 32 or 64 depending on your Win7 install.
Others have found they can clear many incompatible printer problems by using
Vista drivers when true Win7 have not been developed.

 

[Ken Blake, MVP]

This is HP's way of saying that Win7 has a generic driver that works, so why
should we be bothered to write one for a 5+ year old printer?

Exactly right!

It's not Microsoft's problem; it's HP's.

Exactly right! Drivers are the responsibility of the hardware
manufacturer, not Microsoft.

 

[paul_36]

Exactly right!

Then why the "warning" that a driver hasn't been signed? by m$?
and why are some drivers have m$ as the one who did the driver in the
details?

If m$ claims the driver is "good", then m$ is responsible as the
checker.

 

[SC Tom]

Then why the "warning" that a driver hasn't been signed? by m$?
and why are some drivers have m$ as the one who did the driver in the
details?

If m$ claims the driver is "good", then m$ is responsible as the
checker.

Is m$ the variable in the question? What's the rest of the formula?

The driver may have been digitally signed by *Microsoft* for Windows XP (or
another version), but that doesn't mean that the signature is "good" for
Windows 7.

 

[paul_36]

Is m$ the variable in the question? What's the rest of the formula?

The driver may have been digitally signed by *Microsoft* for Windows XP (or
another version), but that doesn't mean that the signature is "good" for
Windows 7.

If the Microsoft signed driver is supplied with windows 7, then it
it should be "good" for win7. Also doesn't the microsoft logo
indicate that the hardware/software will work with windows?

 

[SC Tom]

If the Microsoft signed driver is supplied with windows 7, then it
it should be "good" for win7. Also doesn't the microsoft logo
indicate that the hardware/software will work with windows?

The driver is not written by Microsoft; it is written by the hardware
manufacturer then specs of what it is supposed to do is submitted to
Microsoft for certification. Read here for further info
http://en.wikipedia.org/wiki/WHQL_Testing . The article is by no means the
complete story, but a good place to start if you really want to know.

 

[Win7]

"SC Tom",

all you've done is whinge and provide excuses.

At least Trev has provided a workaround...

 

[SC Tom]

"SC Tom",

all you've done is whinge and provide excuses.

At least Trev has provided a workaround...

I'll promise not to whinge any more if you'll tell me what it means

Glad you got it fixed.

 

[C]

I'll promise not to whinge any more if you'll tell me what it means

Glad you got it fixed.

http://dictionary.reference.com/browse/whinge

 

[relic]

I'll promise not to whinge any more if you'll tell me what it means

Keep this link:
http://www.translatebritish.com/

 

[Dave]

"SC Tom",

all you've done is whinge and provide excuses.

At least Trev has provided a workaround...

Mind sharing what the workaround is so all the people who tried to help you
can benefit too?
Thanks,
Dave

 

[SC Tom]

Mind sharing what the workaround is so all the people who tried to help
you can benefit too?
Thanks,
Dave

" Use the XP one then Right click the setup exe . Compatibility tab ,
install
in compatibility mode pick XP sp 3 "

 

[Dave]

" Use the XP one then Right click the setup exe . Compatibility tab ,
install
in compatibility mode pick XP sp 3 "

Thanks, I made a note of that. I have an HP printer I'm having trouble with
but I managed to get HP to send me a disc with latest software and drivers.
Hopefully when it gets here it will solve my printer problems.
Dave

 

[SC Tom]

Thanks, I made a note of that. I have an HP printer I'm having trouble
with but I managed to get HP to send me a disc with latest software and
drivers. Hopefully when it gets here it will solve my printer problems.
Dave

Are the drivers on the disc going to be different than the downloadable
ones?

 

[Dave]

Are the drivers on the disc going to be different than the downloadable
ones?

They wouldn't say yes or no, they would only tell me they are the latest
drivers they have available for my printer under Win7, I was talking to
corporate at that time though instead of support. They were being a lot more
helpful than support so I didn't want to get too pushy.
On my laptop I ran an uninstall utility they have on support page to get rid
of any corrupted stuff, then ran the downloadable and all is well. I printed
a booklet and a double-sided document and it did all of it automatically
after setting it up in the printer settings from the laptop. I ran the
uninstall on my desktop but I'm going to wait for the CD to install there as
I do most of my printing from there and seem to get the most glitches from
there too.
Dave

 

[SC Tom]

They wouldn't say yes or no, they would only tell me they are the latest
drivers they have available for my printer under Win7, I was talking to
corporate at that time though instead of support. They were being a lot
more helpful than support so I didn't want to get too pushy.
On my laptop I ran an uninstall utility they have on support page to get
rid of any corrupted stuff, then ran the downloadable and all is well. I
printed a booklet and a double-sided document and it did all of it
automatically after setting it up in the printer settings from the laptop.
I ran the uninstall on my desktop but I'm going to wait for the CD to
install there as I do most of my printing from there and seem to get the
most glitches from there too.
Dave

I'm surprised that you got through to corporate. Most of their support (and
everyone else's for that matter) has taken a turn for the worst over the
past few years, that's for sure.
Good luck with the desktop. I hope it works out for you

 

[Dave]

I'm surprised that you got through to corporate. Most of their support
(and everyone else's for that matter) has taken a turn for the worst over
the past few years, that's for sure.
Good luck with the desktop. I hope it works out for you

Google's your friend when looking for corporate info--sometimes, not always.
They kept telling me they had to cut back on free service and free software
due to the economy. I kept telling them my printer is still under warranty
and they kept telling me...
:-D
Dave