HELP

T

Tiffin

I need help with the news server please, this is the error message i am
getting:-

Account: news.bigpond.com
Server: news.bigpond.com
Protocol: NNTP
Port: 119
Secure(SSL): 0
Code: 800ccc0f

TIA Tiffin
 
G

Gene E. Bloch

I need help with the news server please, this is the error message i am
getting:-

Account: news.bigpond.com
Server: news.bigpond.com
Protocol: NNTP
Port: 119
Secure(SSL): 0
Code: 800ccc0f

TIA Tiffin
1. "HELP" is hardly an informative subject line...

2. Have you tried bigpond's customer support?

3. When you ask them (or us), consider mentioning what you were doing
when the error message appeared. It matters.
 
T

Tiffin

sorry about that, what i tried to do was install news.bigpond.com as a new
account, then waited for the newsgroup list to download,and that is when the
error message keeps happening. I used to run this on my computer up until
about 6 weeks ago, that's when all this started, I have windows 7 with
windows live mail program

TIA, Tiffin

"Gene E. Bloch" wrote in message

I need help with the news server please, this is the error message i am
getting:-

Account: news.bigpond.com
Server: news.bigpond.com
Protocol: NNTP
Port: 119
Secure(SSL): 0
Code: 800ccc0f

TIA Tiffin
1. "HELP" is hardly an informative subject line...

2. Have you tried bigpond's customer support?

3. When you ask them (or us), consider mentioning what you were doing
when the error message appeared. It matters.
 
G

Gene E. Bloch

sorry about that, what i tried to do was install news.bigpond.com as a new
account,
Using which program? Windows Live Mail? (If so , "oy weh!")

How soon does the message show up? Instantly? An hour later?

Does bigpond require a user name and password?

Is what you typed below the entire message? To me, it seems incomplete.
And which program displays that message? Etc...

Have you tried bigpond's customer support?
 
G

Gene E. Bloch

In addition, I can't ping news.bigpond.net. I can ping a couple of
others easily. I can also ping news.bigpond.net.

Are you sure you have the right name for your newsserver?

And Google gives me the impression that bigpond is a problem server...
 
P

Paul

Tiffin said:
I need help with the news server please, this is the error message i am
getting:-

Account: news.bigpond.com
Server: news.bigpond.com
Protocol: NNTP
Port: 119
Secure(SSL): 0
Code: 800ccc0f

TIA Tiffin
You're using WLM 15 (Windows Live Mail).

According to the thread here, you can get that error when using NNTP protocol.
When I started doing searches, the error seemed related to doing mail,
but NNTP can apparently also give the error. The error is:

"The TCP/IP connection was unexpectedly terminated by the server."

News servers can support more than one port and more than one protocol.
For example, AIOE supports 80 (HTTP port), 119 (NNTP port), 443, 563 (SSL ports).
If WLM supports setting the port number, and using a different port, you
could try that. (If WLM doesn't, then download and install another news reader,
like Thunderbird.)

http://www.aioe.org/

I can't find any details for the Bigpond server, similar to that page for
AIOE. So I can't recommend an alternative port.

If you lived in England, the ISPs there, seem to throttle 119 during the
"busy" part of the day. So perhaps 12 hours a day, you'll have problems posting
in England.

You'd need to know, whether the Australian ISPs currently throttle or have a
plan to throttle USENET. USENET binary servers, are known to be a source of
movie downloads, and Hollywood would like nothing better than to shut all of
them down. If they can convince ISPs to discontinue the service, they would.

In terms of throttling mechanisms, my ISP instituted something called a "God Box"
a couple years ago. Initially, they were quite inept at setting it up. Instead
of aiming their "big gun" at just Torrent traffic, they also manage to hit ordinary
HTTP. I started seeing "RST" packets, and I could tell from the timing of
the packets (their prompt arrival), they had nothing to do with the destination
server. Here is how an ISP does a "man in the middle attack" on your traffic.

Home User ------------------- ISP -------------------------- Some server
------+ +------
| |
<--- "RST"---+ +----"RST" --->

By sending a "RST" or Reset packet in both directions, they can tell the
devices on either end of a connection, to take the connection down.

So, how can you detect that ?

You could use a copy of Wireshark.

http://en.wikipedia.org/wiki/Wireshark

The thing is, "RST" is a valid part of protocols. Normally, it would be
used like this. Here, a server which cannot handle the connection, can
send a "RST" to the user, effectively taking down the connection. But you'd
expect such a response to take some time. If the server was overloaded,
it might take a few seconds to respond. It's when the RST shows up *instantly*,
you begin to smell a skunk - namely, that the ISP is doing a man in the
middle attack. Even with a copy of Wireshark, there is no sure way to know
where the "RST" is coming from. The ISP can fake any part of the protocol
they need to, and the God Box is only too willing to please. The quaint term
the ISP uses for this, is "traffic management", where an arbitrary policy
is applied using Deep Packet Inspection in real time.

Home User ------------------- ISP -------------------------- Some server

<--- "RST"------------------------------------

If the ISP has a God Box, they can detect virtually any kind of protocol
which is running. At their option, for example, they could even drop
an encrypted VPN or stop any encrypted traffic. So even if a user attempts
to get around their throttling schemes, an ISP can decide on their own,
to stop all encrypted traffic if they want, and if they can get away with
it. And some governments, make this easy.

http://www.dslreports.com/forum/r21038903-Bell-Now-Throttling-FTP-As-Well.~start=140

*******

Of course, this could be a temporary problem, such as the Bigpond server has
crashed, like the front end still works, and the back end is crashed. If Bigpond
has a "status page" for their news server, you'd want to check that to see if
they've already acknowledged a problem.

If this pattern of behavior has been there for days and days, there could be
more to the story.

Paul
 
D

Don Phillipson

In addition,
I can't ping news.bigpond.net.
I can ping a couple of others easily.
I can also ping news.bigpond.net.
This contradiction does not help the OP's problem.
Was not Bigpond based in (flooded) Brisbane?
 
T

Tiffin

thanks for all the help
Tiffin

"Paul" wrote in message
I need help with the news server please, this is the error message i am
getting:-

Account: news.bigpond.com
Server: news.bigpond.com
Protocol: NNTP
Port: 119
Secure(SSL): 0
Code: 800ccc0f

TIA Tiffin
You're using WLM 15 (Windows Live Mail).

According to the thread here, you can get that error when using NNTP
protocol.
When I started doing searches, the error seemed related to doing mail,
but NNTP can apparently also give the error. The error is:

"The TCP/IP connection was unexpectedly terminated by the server."

News servers can support more than one port and more than one protocol.
For example, AIOE supports 80 (HTTP port), 119 (NNTP port), 443, 563 (SSL
ports).
If WLM supports setting the port number, and using a different port, you
could try that. (If WLM doesn't, then download and install another news
reader,
like Thunderbird.)

http://www.aioe.org/

I can't find any details for the Bigpond server, similar to that page for
AIOE. So I can't recommend an alternative port.

If you lived in England, the ISPs there, seem to throttle 119 during the
"busy" part of the day. So perhaps 12 hours a day, you'll have problems
posting
in England.

You'd need to know, whether the Australian ISPs currently throttle or have a
plan to throttle USENET. USENET binary servers, are known to be a source of
movie downloads, and Hollywood would like nothing better than to shut all of
them down. If they can convince ISPs to discontinue the service, they would.

In terms of throttling mechanisms, my ISP instituted something called a "God
Box"
a couple years ago. Initially, they were quite inept at setting it up.
Instead
of aiming their "big gun" at just Torrent traffic, they also manage to hit
ordinary
HTTP. I started seeing "RST" packets, and I could tell from the timing of
the packets (their prompt arrival), they had nothing to do with the
destination
server. Here is how an ISP does a "man in the middle attack" on your
traffic.

Home User ------------------- ISP -------------------------- Some
server
------+ +------
| |
<--- "RST"---+ +----"RST" --->

By sending a "RST" or Reset packet in both directions, they can tell the
devices on either end of a connection, to take the connection down.

So, how can you detect that ?

You could use a copy of Wireshark.

http://en.wikipedia.org/wiki/Wireshark

The thing is, "RST" is a valid part of protocols. Normally, it would be
used like this. Here, a server which cannot handle the connection, can
send a "RST" to the user, effectively taking down the connection. But you'd
expect such a response to take some time. If the server was overloaded,
it might take a few seconds to respond. It's when the RST shows up
*instantly*,
you begin to smell a skunk - namely, that the ISP is doing a man in the
middle attack. Even with a copy of Wireshark, there is no sure way to know
where the "RST" is coming from. The ISP can fake any part of the protocol
they need to, and the God Box is only too willing to please. The quaint term
the ISP uses for this, is "traffic management", where an arbitrary policy
is applied using Deep Packet Inspection in real time.

Home User ------------------- ISP -------------------------- Some
server

<--- "RST"------------------------------------

If the ISP has a God Box, they can detect virtually any kind of protocol
which is running. At their option, for example, they could even drop
an encrypted VPN or stop any encrypted traffic. So even if a user attempts
to get around their throttling schemes, an ISP can decide on their own,
to stop all encrypted traffic if they want, and if they can get away with
it. And some governments, make this easy.

http://www.dslreports.com/forum/r21038903-Bell-Now-Throttling-FTP-As-Well.~start=140

*******

Of course, this could be a temporary problem, such as the Bigpond server has
crashed, like the front end still works, and the back end is crashed. If
Bigpond
has a "status page" for their news server, you'd want to check that to see
if
they've already acknowledged a problem.

If this pattern of behavior has been there for days and days, there could be
more to the story.

Paul
 
G

Gene E. Bloch

So did you find a solution? Why not let us know.

BTW, by using Windows Live Mail 15.4.3508.1109 you make it virtually
impossible to figure who said what in a series of quoted replies.

Consider a more functional newsreader, such as Thunderbird or 40Tude
Dialog (that's what I use). There are lots of posts in this newsgroup on
the subject of WLM 15 (AKA WLM 2011). Check them out.

You could make an improvement even by just going to an earlier version
of WLM. The one usually called WLM 2009 gets good (well, barely
adequate) grades.
 
S

SC Tom

Gene E. Bloch said:
In addition, I can't ping news.bigpond.net. I can ping a couple of
others easily. I can also ping news.bigpond.net.
You can or can not? Or can and can not? That's kind of a confusing reply :)
 
G

Gene E. Bloch

You can or can not? Or can and can not? That's kind of a confusing reply :)
Why? Just because I mistyped? :)

The one I can't ping should have been news.bigpond.com, not net.

Thanks for catching that.
 
C

Char Jackson

In terms of throttling mechanisms, my ISP instituted something called a "God Box"
a couple years ago. Initially, they were quite inept at setting it up. Instead
of aiming their "big gun" at just Torrent traffic, they also manage to hit ordinary
HTTP. I started seeing "RST" packets, and I could tell from the timing of
the packets (their prompt arrival), they had nothing to do with the destination
server. Here is how an ISP does a "man in the middle attack" on your traffic.

Home User ------------------- ISP -------------------------- Some server
------+ +------
| |
<--- "RST"---+ +----"RST" --->

By sending a "RST" or Reset packet in both directions, they can tell the
devices on either end of a connection, to take the connection down.
Dollars to donuts, that was Comcast, although I've never heard of DPI
being called a God Box before.
 
S

SC Tom

Gene E. Bloch said:
Why? Just because I mistyped? :)

The one I can't ping should have been news.bigpond.com, not net.

Thanks for catching that.
That's OK. I was just confused again (nothing new for me).
 
P

Parko

I need help with the news server please, this is the error message i am
getting:-

Account: news.bigpond.com
Server: news.bigpond.com
Protocol: NNTP
Port: 119
Secure(SSL): 0
Code: 800ccc0f

TIA Tiffin
Check that you have typed your username and password correctly (same as
your email account). The Bigpond news server requires an authenticated
login. Failing that try:
http://forums.whirlpool.net.au/forum/14
 
P

Parko

Of course, this could be a temporary problem, such as the Bigpond server
has crashed, like the front end still works, and the back end is
crashed. If Bigpond has a "status page" for their news server, you'd
want to check that to see if they've already acknowledged a problem.

If this pattern of behavior has been there for days and days, there
could be more to the story.
Bigpond's news server is appallingly bad. It regularly goes down for days
at a time. Australians in rural/regional towns have no choice in ISPs -
only Bigpond - if they want ADSL over copper wire. Farmers fare worse;
they only get 256k wireless with capped download limits.
 
G

Gene E. Bloch

That's OK. I was just confused again (nothing new for me).
Glad to help (even I can't figure out what I mean by that :) ).

After all, you did catch my confusing typo.
 
G

Gene E. Bloch

This contradiction does not help the OP's problem.
Was not Bigpond based in (flooded) Brisbane?
For some reason, SC Tom's post, although it was sent nearly an hour
later than yours, appeared here much sooner than yours.

He also noticed my typo, and I answered him with a correction. The one I
couldn't ping was news.bigpond.com, not .net. I tried the .net address
just for fun, and it pinged OK.
 
G

Gene E. Bloch

In addition, I can't ping news.bigpond.net. I can ping a couple of
others easily. I can also ping news.bigpond.net.
As others have appropriately pointed out to me, I messed up the above.

Here it is corrected (the first server name is supposed to end in .com):

"In addition, I can't ping news.bigpond.com. I can ping a couple of
others easily. I can also ping news.bigpond.net."
 
R

relic

Gene E. Bloch said:
For some reason, SC Tom's post, although it was sent nearly an hour
later than yours, appeared here much sooner than yours.

He also noticed my typo, and I answered him with a correction. The one I
couldn't ping was news.bigpond.com, not .net. I tried the .net address
just for fun, and it pinged OK.
I tried to use Bigpond a couple years ago, you could ping it, but it
wouldn't work as an NNTP server for weeks at a time.
 

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