Help needed with app install.

[Allen Drake]

For some reason I am having difficulties installing a 64Bit upgrade
on my newest Win7 box while no difficulties on another system. I get:

Error 1311. Source file not found:
C:\Users\username\AppData\Local\Temp\RarSFX0\Data1.cab. Verify that
the file exists and that you can access it.

Error"-1603 Fatal error during installation.

The application is CyberLink PowerDirector 32 bit edition to the
64Bit upgrade.

I watch the files process to the locations referred to but when I do
a search I find no such folders or files. This is the first install on
my newest system and the reason I built it in the first place so I can
do 64 Bit video editing and rendering. The 32 bit version runs fine
and is much faster then on XP Pro so I am very excited about getting
this up and running and very disappointed at the same time. I have
gotten no response from CyberLink TS so I am here hoping someone can
shed some light on what is going on.

I enabled"view hidden files"

I am now trying to uninstall PowerDirector 32Bit but there is no
indication that it exists other then the icon that starts it and
nothing in the "remove applications" section from within windows
"Programs and Features"

Thanks for anyone who can help in advance.

Al.

 

[Char Jackson]

For some reason I am having difficulties installing a 64Bit upgrade
on my newest Win7 box while no difficulties on another system.

The application is CyberLink PowerDirector 32 bit edition to the
64Bit upgrade.

This isn't what you want to hear, but I would simply stay with the
32bit version since you say it works fine.

 

[Allen Drake]

This isn't what you want to hear, but I would simply stay with the
32bit version since you say it works fine.

You are right. I really am not giving up so fast either. There have
to be technical reasons for what is going on. The OS is so newly
installed that I am willing to do whatever it takes even if it means a
reinstall. Like I said the whole reason I built this particular system
was to dedicate it to that application. I am thinking of removing all
references to CyberLink from the registry and starting over. I have
already tried System Restore back to where I see the application in
the remove menu but I get a report "Can't load ForwardCDKey.dll".

I wonder what would happen if I replaced it with the one from the
Win7 System that works. There has to be a way to find out what is
different from one Win7 system over the other. The hardware
differences are minute and are both within a few weeks of being
installed clean.

 

[Gene E. Bloch]

For some reason I am having difficulties installing a 64Bit upgrade
on my newest Win7 box while no difficulties on another system. I get:

Error 1311. Source file not found:
C:\Users\username\AppData\Local\Temp\RarSFX0\Data1.cab. Verify that
the file exists and that you can access it.

Error"-1603 Fatal error during installation.

The application is CyberLink PowerDirector 32 bit edition to the
64Bit upgrade.

I watch the files process to the locations referred to but when I do
a search I find no such folders or files. This is the first install on
my newest system and the reason I built it in the first place so I can
do 64 Bit video editing and rendering. The 32 bit version runs fine
and is much faster then on XP Pro so I am very excited about getting
this up and running and very disappointed at the same time. I have
gotten no response from CyberLink TS so I am here hoping someone can
shed some light on what is going on.

I enabled"view hidden files"

I am now trying to uninstall PowerDirector 32Bit but there is no
indication that it exists other then the icon that starts it and
nothing in the "remove applications" section from within windows
"Programs and Features"

Thanks for anyone who can help in advance.

Al.

For starters, if you *reinstall* the 32-bit version, you will then be
able to uninstall it. The problem is that what you did messed up the
32-bit installation, which is why the uninstall isn't available.

That, at least, is what normally happens and how to fix it (I've done it
a lot of times, but not on your program).

Your installation problem is weird; I find myself wondering if you are
installing it on a 32-bit version of windows...

Beyond that I don't know enough to offer any other suggestions.

 

[Allen Drake]

For starters, if you *reinstall* the 32-bit version, you will then be
able to uninstall it. The problem is that what you did messed up the
32-bit installation, which is why the uninstall isn't available.

That, at least, is what normally happens and how to fix it (I've done it
a lot of times, but not on your program).

Your installation problem is weird; I find myself wondering if you are
installing it on a 32-bit version of windows...

Beyond that I don't know enough to offer any other suggestions.

The process of installing the application will not go forward if it
is already installed and will let you know with a prompt to remove it
before continuing. I indeed have installed the 64 bit version on the
OS. I have it on two machines and a laptop that came with it. I also
have tow systems that dual boot to XP.

I just can't figure out why I see the files being unzipped to the
above named location and then find no such files or folder present
anywhere on the system.

Weird.

Al

 

[Char Jackson]

You are right. I really am not giving up so fast either.

What do you hope or expect to gain with the 64bit version of this
program versus the 32bit version?

There have
to be technical reasons for what is going on. The OS is so newly
installed that I am willing to do whatever it takes even if it means a
reinstall.

Like Gene, I'm curious to know if you have a 64bit version of Win 7.

 

[Allen Drake]

What do you hope or expect to gain with the 64bit version of this
program versus the 32bit version?


Like Gene, I'm curious to know if you have a 64bit version of Win 7.

I do have Win7 64Bit installed on several of my systems. All clean
install full versions to new HDDs. I have seen a great increase in
rendering of video files using their 32 bit versions and now I am
planning on seeing what is gained by the use of the 64Bit upgrade.
Those on their forums have reported substantial benefits in speed so
now I have to see for myself. Why not, I have the hardware and OS so
why not try an application that was designed to run in 64bit? Who
wouldn't? It's not like it cost me big bucks. It was around the
$50.00 mark if I remember right. The process of rendering a video file
can take quite some time and much can be gained by using 8b Gigs of
ram on at least a dual core or even a quad. Am I wrong?

 

[Allen Drake]

What do you hope or expect to gain with the 64bit version of this
program versus the 32bit version?


Like Gene, I'm curious to know if you have a 64bit version of Win 7.

Oh and by the way cleaning the registry did the trick and I now have
a complete install up and running. I will be testing and installing on
my laptop that runs an Intel Core i950 w/ 16 Gigs Ram which I am sure
will out perform this Phenom 2 X6 1055T.

Thanks for your responses.

Al.

 

[Gene E. Bloch]

The process of installing the application will not go forward if it
is already installed and will let you know with a prompt to remove it
before continuing. I indeed have installed the 64 bit version on the
OS. I have it on two machines and a laptop that came with it. I also
have tow systems that dual boot to XP.

I just can't figure out why I see the files being unzipped to the
above named location and then find no such files or folder present
anywhere on the system.

Weird.

Al

Weird indeed. I'm stumped, for sure...

Your experience trying to reinstall sounds like a Catch 22.

But I see from another post that you cleaned up the registry, which
finally let you install the software. Good.

As for the question about the OS's bit width: I didn't want to leave any
stone unturned (and I don't know enough to turn very many stones
myself), so I'm glad you didn't take it as an insult

 

[Allen Drake]

Weird indeed. I'm stumped, for sure...

Your experience trying to reinstall sounds like a Catch 22.

But I see from another post that you cleaned up the registry, which
finally let you install the software. Good.

As for the question about the OS's bit width: I didn't want to leave any
stone unturned (and I don't know enough to turn very many stones
myself), so I'm glad you didn't take it as an insult

Insult? I can't seem to read any no matter how man times I try. I
know just enough to get myself in trouble and not enough to know if I
am being insulted. Which is just the way I like it.

Regards.

Al.

 

[Gene E. Bloch]

Insult? I can't seem to read any no matter how man times I try. I
know just enough to get myself in trouble and not enough to know if I
am being insulted. Which is just the way I like it.

Regards.

Al.

Thanks, I got a good laugh from that

On occasion, when you ask someone if they knew something they think is
obvious, they take it as an insult - I've made that mistake myself, on
occasion. On better occasions, I've had to laugh at my blindness to
something I had to know, which for some reason had gone out of my head
until some kind coworker or friend said "Did you really mean to
(whatever)?".

 

[Allen Drake]

Thanks, I got a good laugh from that

On occasion, when you ask someone if they knew something they think is
obvious, they take it as an insult - I've made that mistake myself, on
occasion. On better occasions, I've had to laugh at my blindness to
something I had to know, which for some reason had gone out of my head
until some kind coworker or friend said "Did you really mean to
(whatever)?".

I did check to make sure that I DID have 64bit OS installed because I
did make a mistake once before but that was a very long time ago and
it was a case of mistaken identity.

Al.

 

[Gene E. Bloch]

I did check to make sure that I DID have 64bit OS installed because I
did make a mistake once before but that was a very long time ago and
it was a case of mistaken identity.

Al.

The worst thing about errors like that is you (well, I) can go for days
totally puzzled, while never thinking you should look there

 

[Allen Drake]

The worst thing about errors like that is you (well, I) can go for days
totally puzzled, while never thinking you should look there

Of all the things I was most sure of was that I installed the 64Bit
versions as it took a physical act to select that one disc over the
other and was my main reason to upgrade to Win7 to begin with but
still I checked all my systems.

I don't even know of any other apps written specifically to run in
64Bit but it is explained well on some of the tutorials supplied by
CyberLink.

http://directorzone.cyberlink.com/tutorial/pdr/#

Al.

 

[Rob]

Of all the things I was most sure of was that I installed the 64Bit
versions as it took a physical act to select that one disc over the
other and was my main reason to upgrade to Win7 to begin with but
still I checked all my systems.

I don't even know of any other apps written specifically to run in
64Bit but it is explained well on some of the tutorials supplied by
CyberLink.

http://directorzone.cyberlink.com/tutorial/pdr/#

Adobe CS5.5 only works on 64-bit. This is their statement on why:

"By optimizing code for 64-bit operating systems, Adobe is able to deliver
the performance gains video professionals require. Creative Suite customers
benefit from working on the latest hardware and operating systems, and the
majority of video professionals have already transitioned to 64-bit capable
systems, such as Mac OS X Leopard, Snow Leopard, or 64-bit versions of
Microsoft® Windows (Windows Vista® and Windows 7).
With the CS5.5 update, Adobe has further optimized native support for 64-bit
operating systems released in Adobe Premiere Pro CS5 and After Effects CS5."

Things like AfterEffects are very CPU intensive so really do benefit,
speedwise, from using native 64-bit code.

HTH

 

[Allen Drake]

Adobe CS5.5 only works on 64-bit. This is their statement on why:

"By optimizing code for 64-bit operating systems, Adobe is able to deliver
the performance gains video professionals require. Creative Suite customers
benefit from working on the latest hardware and operating systems, and the
majority of video professionals have already transitioned to 64-bit capable
systems, such as Mac OS X Leopard, Snow Leopard, or 64-bit versions of
Microsoft® Windows (Windows Vista® and Windows 7).
With the CS5.5 update, Adobe has further optimized native support for 64-bit
operating systems released in Adobe Premiere Pro CS5 and After Effects CS5."

Things like AfterEffects are very CPU intensive so really do benefit,
speedwise, from using native 64-bit code.

HTH

Thanks for that info. It is good to know. I had been interested in
Adobe applications for some time but decided to go a more affordable
route.

Al.