Fed up! Need Help!

[MonsterKFX]

Please Help ! I bought a new notebook 2 months ago ! Asus G73J Notebook 8GB DDR3 Ram 2 x 500gb HDD Onboard NVIDIA Graphics i7 720GM Processor Blue Ray Drive Windows 7 64Bit Ok! So here is my Problem, When the notebook goes into sleep mode, or I hibernate, every 1 out of 5 to 6 times it comes up with the desktop and after a few seconds goes blank either black, blue or white. Then you can try anything it just stays in that screen, the only way to get it going again is to switch off completely and then switch on again. Windows 7 is nice but I had a feeling not to go the Windows 7 path before at least one or two service packs have been released. I can not believe that Microsoft can not get their Sh!t together. There always has to be something that frustrates the cr@p out of me. So is there anybody that can help me ... Please.

 

[Windows7Guy]

Hello MonsterKFX,

Have you tried contacting ASUS?

Make sure you have the latest drivers, but not beta drivers.

Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assistance and support.

John M
Microsoft Windows Client Team

 

[AK762]

Flash the BIOS, and get the latest GPU drivers. Check event viewer for any errors and post them and see if Action Centre has any suggestions once you send your reliability reports.

 

[catilley1092]

Monster, it not Windows fault that some of the OEM's (as well as some users) have screwed up 7. Mine has worked fine from the start, back in November, and still is. So it's not Microsoft that has to get their act together. There's too many satisfied users to say otherwise. You've been on here before with a similar attitude.

Now, to your problem. Did you create recovery discs, or did your computer come with them? Or better yet, a recovery partition? Every new one that I've seen has one or the other. With this, you can reinstall, and all of your drivers & original programs will be there. Did the computer act like this new? If not, a clean recovery will be of great help to you. Should you have any further questions, post back.

 

[TrainableMan]

As I understand it the issue is ACPI, and whether your motherboard has the BIOS settings for it, this is why everyone is telling you to get the latest BIOS.

You can also disable Sleep mode in control panel - power options. I haven't taken a chance at flashing my BIOS (haven't even looked for the right one) yet so I simply disabled sleep mode, but I have a desktop. For a laptop, to conserve the battery you really should update your BIOS but in the meantime, so you don't fling it out the windows, just go to power options advanced and set sleep mode to never.

 

[AK762]

As I understand it the issue is ACPI, and whether your motherboard has the BIOS settings for it, this is why everyone is telling you to get the latest BIOS.

You can also disable Sleep mode in control panel - power options. I haven't taken a chance at flashing my BIOS (haven't even looked for the right one) yet so I simply disabled sleep mode, but I have a desktop. For a laptop, to conserve the battery you really should update your BIOS but in the meantime, so you don't fling it out the windows, just go to power options advanced and set sleep mode to never.

You would be correct, but ACPI is supported by all modern OS's and BIOS's, you probably won't find an option to disable it as 7 needs it for Plug N Play, flashing the BIOS may reconfigure the power options, that's why its a good idea.

 

[Nibiru2012]

The latest BIOS is dated 5-28-2010 so that may cure your problem.

Go here to download it: http://usa.asus.com/product.aspx?P_ID=8je5Ot4HBnKOdT81&content=download

Also, get the Windows-based BIOS update utility for it to do the update.

Hopefully, this will cure your issues with your notebook.

 

[MonsterKFX]

Ok made a mistake with the Graphics chip which is actually a ATI, I have loaded the latest BIOS and newewst ATI catalyst drivers from ASUS. But the problem was still persists, have switched off the sleep mode but in my opinion is not a solution to the problem. This seems to be a problem that Microsoft is aware of but do not seem to be bothered as to the solution. Like I said in the past, I prefer a microsoft product after the second or third service pack has been released and at the moment SP1 for windows 7 seems long overdue.

Today I even was told to active my windows again, but have a legaly activated windows 7. so had to go through the whole schlep of reactivating my windows. Looks like old Bill is so scared somebody will load illegal copies of windows 7 that everything else is just a biproduct, but if he looks back in life everything he has was gained in a underhanded way.

 

[catilley1092]

Being that your product is OEM, it is self activating, no key needs to be entered. I don't see the use of it. However, I do see the need for a reinstall of your system, it works out bugs for many. It should be an easy process for you, you have a recovery partition. Put it to use, you may be pleased with the results, plus it purges your system of any unwanted registry entries left behind by uninstalled programs, etc. You will have to uninstall any "crapware" that is loaded by the program, as it makes it like new again. Give it a shot, you have nothing to lose, and when you begin the recovery, you're often given the option of backing up your computer to preserve your programs. But I feel that would do no good, the fresh install would be contaminated by the backup.

If none of the other suggestions above has not helped, it's worth a shot. I've helped three friends with problems, and the recovery install did the trick for them. The only way you'll know is to try.

Cat

 

[TrainableMan]

Because I have this Never wakes up from sleep issue I have read several of these threads. One thing I have noticed, this seems a very common problem with ASUS motherboards and they of course always mention the latest BIOS is critical - this is to be sure you have the ACPI (Advanced Configuration and Power Interface) feature.

But one thing I noticed today that I haven't seen before is that you might want to play with this setting to see if it helps as there are different Sleep states. Boot into BIOS and check your ACPI setting, it is likely set to "S1&S3", try it with just allow "S1" and see if that helps. See List.

State-Description
S0/Working-System is on. The CPU is fully up and running; power conservation is on a per-device basis.
S1 Sleep-System appears off. The CPU is stopped; RAM is refreshed; the system is running in a low power mode.
S2 Sleep-System appears off. The CPU has no power; RAM is refreshed; the system is in a lower power mode than S1.
S3 Sleep (Standby)-System appears off. The CPU has no power; RAM is in slow refresh; the power supply is in a reduced power mode. This mode is also referred to as 'Save To RAM'.
S4 Hibernate-System appears off. The hardware is completely off, but system memory has been saved as a temporary file onto the harddisk. This mode is also referred to as 'Save To Disk'.
S5/OffSystem is off. The hardware is completely off, the operating system has shut down; nothing has been saved. Requires a complete reboot to return to the Working state.