Factory reset setting unavailable

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mparker4015

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Nov 17, 2014
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Hello,

I've tried to restore my computer to factory settings but at the screen it only gives me the option to restore to a previous backup date - the factory reset option is there but it's not selectable (clickable).

Has this setting been disabled somehow? I'm running windows 7 on an Envy (C0N32PA).

Thanks
 
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