Crashes a few times a day (sometimes during games, sometimes not)

[marwels23]

Hello,

Ever since maybe two weeks ago, my computer has been crashing a few times a day. These crashes are different for seemingly random reasons; I've only gotten one blue screen crash in these two weeks. Every other crash is either the computer going black as well as the sound going out with the actual machine still running, or the computer simply restarts unnoticed, or the computer freezes the screen and sound and nothing can be done, or the computer has that corrupted looking screen and constant sound from whatever was playing last. I've tried doing everything I can think of or that I can find on the internet, but nothing has worked. Fortunately, that one BSOD allowed me to get some information from the memory.dmp file. The information I got from windbg is below. Is anyone able to help with this? Thanks in advance.

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800034d3a35, Address of the instruction which caused the bugcheck
Arg3: fffff8800625b0a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!KiCommitThreadWait+1d5
fffff800`034d3a35 488bbb90000000  mov     rdi,qword ptr [rbx+90h]

CONTEXT:  fffff8800625b0a0 -- (.cxr 0xfffff8800625b0a0)
rax=000000007efd0001 rbx=0000000000000002 rcx=000000000625ba40
rdx=0000000000000000 rsi=003d003d003d0065 rdi=0070007900540065
rip=fffff800034d3a35 rsp=fffff8800625ba80 rbp=0000000000000001
 r8=0000000000000000  r9=0000000000007e00 r10=0000000000000009
r11=fffffa8003c3a8ce r12=002b002600260031 r13=003d00660062002b
r14=00290065003d003d r15=006500720062007b
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
nt!KiCommitThreadWait+0x1d5:
fffff800`034d3a35 488bbb90000000  mov     rdi,qword ptr [rbx+90h] ds:002b:00000000`00000092=????????????????
Resetting default scope

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800034e4d8f to fffff800034d3a35

STACK_TEXT:  
fffff880`0625ba80 fffff800`034e4d8f : 00000000`00000148 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiCommitThreadWait+0x1d5
fffff880`0625bb10 fffff800`037cffde : ffffffff`ffffff00 0000007f`00000006 00000000`00000001 00000980`00000000 : nt!KeWaitForSingleObject+0x19f
fffff880`0625bbb0 fffff800`034dd253 : fffffa80`041d0b50 00000000`00000148 00000000`00000000 fffffa80`04104670 : nt!NtWaitForSingleObject+0xde
fffff880`0625bc20 00000000`75172e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0151ee78 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75172e09


FOLLOWUP_IP: 
nt!KiCommitThreadWait+1d5
fffff800`034d3a35 488bbb90000000  mov     rdi,qword ptr [rbx+90h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiCommitThreadWait+1d5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be

STACK_COMMAND:  .cxr 0xfffff8800625b0a0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!KiCommitThreadWait+1d5

BUCKET_ID:  X64_0x3B_nt!KiCommitThreadWait+1d5

Followup: MachineOwner
---------

 

[TrainableMan]

You need to follow the instructions HERE including
-running a safe mode virus scan (Very Important for computers that worked fine until recently!) and
-zipping and posting your DMP files and
-describing your computer history( you mentioned it started 2 weeks ago, but how long have you had the computer and have you installed any new hardware/software around that time?).

Also currently our only active BSOD expert is in training so his replies can sometimes take about a week. If you post the DMPs I will have a look but unless it's obviously a driver pointed to in the DMP then I'm not experienced enough to help.

 

[marwels23]

I have run the safe mode virus scan. There was one thing that the tdsskiller deleted that I did not recognize, but I still have my problem with crashing. I've had my computer for a little more than a year, and these problems just started happening around two weeks ago. It's custom built. Also, I did not install any new software to my knowledge around this time, and I did not install any new hardware.

I'm beginning to think that the problem is something along the lines of my graphics card or something like that, but I don't want to jump to that conclusion right away. The problems generally happen around 5-10 minutes after starting to play a game or watching something. However, there are a few times where basically nothing is happening on my machine and it still crashes.

I can't figure out how to attach my memory.dmp file. I think the file is too large... it is 109MB even zipped because it's not a simple minidump. New dump files are not created because my crashes aren't BSOD's. I'm not really sure what to do here.

 

[TrainableMan]

If the DMP zipped is that large then you have to upload it to mediafire or some place like that and then include the link (URL) in your post.

If you think it might be a video card issue then you should make sure you have the latest drivers from Nvidia or AMD

 

[marwels23]

I have made sure that I have the latest drivers, and it still crashes me.

Here is the link to my memory dump: http://www.mediafire.com/?h25k38acb79mlk5

Thanks again.