Computer isn't recognizing video card?

[Kotttonbun]

Hello.
I was updating my drivers, and it appeared as 6770 HD (rebadge as 5770, it is the same driver).
Nothing opened (appls/games cannot load nor open, only Chrome opened) after I restarted the tower.
It seems I can't update my display card drivers. -- First time I updated using device manager. Device manager recognizes as 6770 HD (which should be normal, since it;s the same as 5770), and again, nothing opened nor worked.
Second time, I was updating the drivers through the manufacturer site. Again, it somehow update to 6770 drivers (in device manager it said 6770), and nothing worked after restart.
Third time, I use windows update to update my display drivers. And the same thing happened previously.

* I revert it back by going to manufacturer site and downloading the catalyst which automatically detected the drivers and installed them, but it did not update the driver itself.
So appart. my drivers did not have an update after installing catalyst.

So in other words, i'm having a problem updating my drivers (with or without it as HD 6770).


It used to be a Win7 x86 Home premium. I upgraded it to a Win7 x64 Home premium .

Specs:
Hewlett-Packard HPE-501f
Microsoft Windows 7 x64 Home Premium
AMD Phenom II X4 955 Processor
4.0 GB DDR3 - 1333

I will attach more detailed of my tower.
Complete spec of tower (motherboard etc):
http://h20566.www2.hp.com/portal/si...begCacheTok=com.vignette.cachetoken&javax.por

 

[Shintaro]

Have you tried downloading the drivers directly from ATI?

 

[Kotttonbun]

Have you tried downloading the drivers directly from ATI?

Yup, As I mentioned I did. T.T. AMD, told me I should do a clean install. But I want another way (if there is).

 

[Shintaro]

For some reason the link doesn't work.

Anyway does the stuff below look like your computer?

The ATI 5770 is a add-in card correct?

HP Pavilion Elite HPE-501f Desktop PC Product Specifications

Product release information
Product number
BV647AA

Release date
19-Jan-2011

Country/region sold in
Canada

Motherboard
H-RS880-uATX (Aloe)
Figure 1: Motherboard top view

• Manufacturer: Foxconn
  
  
• Form factor: uATX
  
  
• Chipset: AMD 785G
  
  
• Memory sockets: 4 x DDR3
  
  
• Front side bus speeds: 5200 MT/s
  
  
• Processor socket: AM3
  
  
• Expansion Slots:
  
  • 1 PCI x16 slot for graphics card
    
    
  • 3 PCI x1 slots
    
    
  • 1 PCI Express x1 minicard slot
    
• For more details, see Aloe motherboard specifications .
  

Processor
AMD Phenom II X4 955
Figure 2: AMD Phenom II X4 logo

• Operating speed: Up to 3.2 GHz
  
  
• Number of cores: 4
  
  
• Socket: AM3/AM2+
  
  
• Bus speed: 3600 MHz HT3
  

Processor upgrade information
Motherboard supports the following processor upgrades:

• TDP=125W
  
  
• AMD Phenom II X4 9xx/9xxe/8xx Quad-Core (D)
  
  
• AMD Phenom II X3 7xx/7xxe Triple-Core (H)
  
  
• AMD II Athlon X4 6xx/6xxe (P)
  
  
• AMD II Athlon X3 4xx/4xxe ®)
  
  
• AMD II Athlon X2 2xx/2xxe ®)
  

Memory
4 GB

• Amount: 4 GB
  
  
• Speed: PC3-10600 MB/sec
  
  
• Type: DDR3-1333
  

Memory upgrade information
Memory upgrade information:

• Four DDR3 DIMM (240-pin) sockets
  
  
• Supports 1 GB, 2 GB, and 4 GB DDR3 DIMMs per socket
  
  
• Supports Dual channel memory architecture
  
  
• Supported speeds
  
  • PC3-10600 @ 1333 MHz*
    
    
  • PC3-8500 @ 1066 MHz
    
    *DDR3-1333 modules run at 1066 MHz if three or more modules are installed.
    
• Non-ECC memory only, unbuffered
  
  
• Supports up to 16 GB on 64-bit PCs (DIMMs run at DDR3-1066)
  
  
• Supports up to 4 GB* on 32-bit PCs
  
  * Actual available memory may be less.
  

Video graphics
Integrated ATI Radeon HD 4200 graphics
*Integrated video is not available if a graphics card is installed.

• Up to 256MB dedicated memory
  
  
• Can use both DVI and VGA ports at the same time.
  

AMD Radeon HD 6770
Figure 3: Video card

Figure 4: Ports

1 - DisplayPort
2 - HDMI
3 - 2 DVI

• Interface: PCI Express x16
  
  
• Maximum resolution:
  
  • DisplayPort resolution:1920x1080
    
    
  • DVI resolution: 2560x1600x32bpp at 60Hz
    
    
  • HDMI resolution: 1920x1080
    
    
  • VGA resolution: 2048x1536x32bpp at 75Hz (VGA using DVI-to-VGA adapter)
    
• 1 GB onboard memory
  

Sound/Audio
Integrated Realtec ALC888S Audio
*Integrated audio is not available if a sound card is installed.

• Number of channels: 8
  
  
• Audio CODEC: ALC888S
  
  
• Maximum bit depth: up to 24-bit
  
  
• Maximum sample rate: up to 192,000 Hz
  
  
• Supports one SPDIF digital connection
  

Networking
LAN: Gigabit 10-Base-GT

• Interface: Integrated into motherboard
  
  
• Technology: Realtek 8111C
  
  
• Data transfer speeds: up to 10/100/1000 Mb/
  
  
• Transmission standards: Gigabit 10-Base-GT Ethernet
  

802.11 Wireless a/b/g/n PCI-Express x1 card
Figure 5: Wireless card - side view (embedded antenna version

• Interface type: PCI
  
  
• Data transfer speeds: up to 54 Mbps
  
  
• Transmission standards: 802.11 a/b/g/n
  
  
• Supported antenna connections: 2 (2 internal posts to connect an internal or extenal antenna)
  
  
• Operating band: 2.4 GHz and 5.0 GHz dual band
  
  
• Supported security protocols:
  
  • WPA
    
    
  • WEP
    

Hard drive
1 TB

• Size: 1 TB
  
  
• Interface: SATA
  
  
• Rotational Speed: 7200 rpm
  

CD/DVD disc drive
SuperMulti DVD Burner with LightScribe Technology drive
Figure 6: Optical drive

• Interface: SATA
• Data buffer memory: 2 MB minimum
• LightScribe: yes
• Disc diameter: 120 mm
• Write and read speeds for supported formats and disc types are shown in this table:

Formats/Disc types

Write speeds

Read speeds

Storage capacity
DVD
DVD-ROM SL

NA

up to 16x

up to 4.7 GB
DVD-ROM DL

NA

up to 8X

up to 8.5 GB
DVD+R SL

up to 16x

up to 12X

up to 4.7 GB
DVD+R DL

up to 12x

up to 8x

up to 8.5 GB
DVD+RW SL

up to 8x

up to 8x

up to 4.7 GB
DVD+RW DL

not supported
DVD-R SL

up to 16x

up to 12x

up to 4.7 GB
DVD-R DL

up to 12x

up to 8x

up to 8.5 GB
DVD-RW SL

up to 6x

up to 8x

up to 4.7 GB
DVD-RW DL

not supported
DVD-RAM

up to 12x

up to 12x

4.7 GB
CD
CDROM

NA

up to 40X

up to 700 MB
CDR

up to 40X

up to 40X

up to 700 MB
CDRW

up to 32X

up to 32X

up to 700 MB
CD-DA

NA

up to 32X

up to 700 MB
Video CD

NA

up to 16X

up to 700 MB
Memory Card Reader
15-in-1 memory card reader
Figure 7: View of memory card reader

Supports the following cards:

• Compact Flash I
  
  
• Compact Flash II
  
  
• IBM Microdrive
  
  
• Memory Stick (MS)
  
  
• Memory Stick Pro (PRO)
  
  
• Memory Stick Duo
  
  
• Memory Stick Pro Duo
  
  
• MultiMediaCard (MMC)
  
  
• MultiMediaCard Mobile (MMC mobile)
  
  
• MultiMediaCard Plus (MMC plus)
  
  
• Reduced size MultiMediaCard (RS-MMC)
  
  
• Secure Digital (SD)
  
  
• Secure Digital miniSD (Mini)
  
  
• SmartMedia
  
  
• xD Picture Card (xD)
  

Computer Case
Mid-size ATX

• Height: 40 cm (15.75 inches)
  
  
• Width: 17.78 cm (7 inches)
  
  
• Length: 43.18 cm (17 inches)
  

Bay

Total Bays*
13.33 cm (5.25 inch)

2
8.89 cm (3.5 inch)

3
Pocket Media Drive

1
* Bays may be occupied by existing hardware.
Power Supply
Internal 460W (100V-240V)

• Form Factor: internal ATX
  
  
• Total wattage: 460W
  
  
• Nominal input voltage range:
  
  • 100-127V/3A (50-60Hz)
    
    
  • 200-240V/2A (50-60Hz)
    
• Dimensions: 150mm x 140mm x 86mm (5.9 x 5.5 x 3.4 inches)
  
  
• * This power supply has an LED to indicate a possible failure condition when LED is off and power is connected.
  

I/O Ports
Front I/O ports

• USB: 1
  
  
• Headphone: 1
  
  
• Microphone: 1
  

Back I/O ports
Figure 8: Back I/O panel

 

[Shintaro]

What I am wondering is if the biuilt-in ATI 4200 is not being updated. Even though it shouldn't matter.

Also the driver for the 5770/6770 does not include the driver for the 4200.
Maybe try installing the driver for the 4200 first(http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows 7 - 64)

Then try the driver for the 5770/6770 (http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64#amd-catalyst-packages)

Don't install any of the other stuff, just the driver in both cases.

In regards to ways to install the driver, try Safe Mode.

 

[Kotttonbun]

Hmm, well I actually don't see any build in integrated graphics card "Video graphics Integrated ATI Radeon HD 4200 graphics *Integrated video is not available if a graphics card is installed." <-- I don't think it's installed.
It only displays 1 display drivers as well. My motherboard does have AMD 785G though.

Yes, that's the specs of the computer! HPE-501F. I'm sure I don't have HD 4200 in this computer, I've checked the drivers. It's not built in/installed. I've tried the drivers for 5770/6770, seems to make my computer a mess.

Should I still try downloading the 4200 drivers? I'm sure there's no other display drivers that was installed though. The only display drivers is HD 5770 aka 6770.

 

[Shintaro]

Ok, that's a bit strange.

Are you ok with running msinfo32 and exporting the information?

 

[john steadman]

https://driverscollection.com/?H=Radeon HD 5770&By=ATI&SS=Windows 7 64-bit&dpage=10

driver info pages one to 10 for this graphics card.

the on board graphics driver 4200 is not installed with the above graphics 5770 is installed.

note that
Sapphire Radeon and ATI radeon are different drivers and not compatible.

probably why the drivers are not working correctly.

 

[Bristol Vermont]

great thanks