can't pick up wireless

[jhbrockhaus]

About a week ago, my pc's stopped picking up the signal from our wireless router. My wife's mac gets it fine. Microsoft will not help. I have spent several hours on the phone with ASUS tech support (though the same thing happened with my Dell, MSFT will not help me). I have reinstalled windows; reset to the wireless, and all the basic steps. Has this happened to anyone else? Any advice? jhb

 

[catilley1092]

You may need to give your ISP a call, since it's going on with two computers. Did your ISP provide the router? If so, they are required to check things out. I started to buy my own, but my ISP told me that if I did, and have problems other than no cable input, I'm on my own. And Welcome to the forum, jhbrockhaus! Try giving them a call, and see what they can do. Should you need further assistance, post back, there may be others with more experience than I, in regards to router settings or adjustments.

 

[Thrax]

If neither PC can grab signals from your wireless router, it is likely defective and must be replaced. If the wireless router is rented from your ISP, give them a call.

 

[bassfisher6522]

check the MAC setting on your routers web based page. Make sure it's enabled, if not then clone it and then enable it.