BSOD System Service Execption

[BorstiNumberOne]

Hello to all in the forum,
maybe you can help me with my little problem and I will be very thankful for this.
In the last weeks I had two BSOD (Driver IRQL not less or equal, System service exeption). I think it should be a driver- or software-problem because I had the PC since a half year
without any problems. But I did a many Windows-Updates since there.

My PC:
- Ci7 2600
- Asus P8P67 Rev. 3B
- NV GTX570
- 8 GB GSkill RipJaws
- WD 1TB FAEX SATA 600

Thank you very much for every hint.
The dumpfiles are in the attachment. Very interesting is the newer one.

Sten

 

[BorstiNumberOne]

Now I 've added my computer specs. Thanks a lot for help.
Yesterday I found also a manual to read out a dump and then I try it.
I get the result "dxmms1.sys" (the crash dump with the system service).
In GOOGLE I found some threads about this and there were listed more than one reason
(e.g. DirectX ore memory). This weekend I planned to run the windows-7-memory-test to get a first answer. In the next way I 'll reinstall DirectX and then a new graphic-driver.
Does anyone have other tips for me?

Reagrds and thanks.
Sten

 

[Capt.Jack Sparrow]

Hello Sten,

The dump files was very vague so we have to follow few basic steps to figure out what i causing it.

Uninstall AVIRA completely and run the removal tool and remove the left over files. Run a Hardware Diagnostic (RAM, Hard drive and GPU) http://captaindbg.com/hardware-diagnostic/

Enable Driver Verifier: http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

Bugcheck:

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000009, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800032f9d52, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff8000350d100
 0000000000000009 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeReleaseSemaphore+a2
fffff800`032f9d52 48894108        mov     qword ptr [rcx+8],rax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  firefox.exe

TRAP_FRAME:  fffff8800a70b860 -- (.trap 0xfffff8800a70b860)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa80091b8738 rbx=0000000000000000 rcx=0000000000000001
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800032f9d52 rsp=fffff8800a70b9f0 rbp=0000000000000001
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=00000000001f0003 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nt!KeReleaseSemaphore+0xa2:
fffff800`032f9d52 48894108        mov     qword ptr [rcx+8],rax ds:35e0:00000000`00000009=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800032dd2a9 to fffff800032ddd00

STACK_TEXT:  
fffff880`0a70b718 fffff800`032dd2a9 : 00000000`0000000a 00000000`00000009 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`0a70b720 fffff800`032dbf20 : 00000000`00000000 00000000`00000013 fffff8a0`01a1740c fffffa80`091b8730 : nt!KiBugCheckDispatch+0x69
fffff880`0a70b860 fffff800`032f9d52 : fffff880`0a70b990 00000000`00000000 00000000`00000000 fffff8a0`08f529e0 : nt!KiPageFault+0x260
fffff880`0a70b9f0 fffff800`0359336e : fffffa80`00000000 00000000`00000001 fffffa80`0677d630 00000000`0037d600 : nt!KeReleaseSemaphore+0xa2
fffff880`0a70ba70 fffff800`032dcf93 : fffffa80`06f38660 00000000`00000000 00000000`00000000 00000000`18ed3701 : nt!NtReleaseSemaphore+0x9e
fffff880`0a70bae0 00000000`75072e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0010e7d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75072e09


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KeReleaseSemaphore+a2
fffff800`032f9d52 48894108        mov     qword ptr [rcx+8],rax

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!KeReleaseSemaphore+a2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd5b

FAILURE_BUCKET_ID:  X64_0xA_nt!KeReleaseSemaphore+a2

BUCKET_ID:  X64_0xA_nt!KeReleaseSemaphore+a2

Followup: MachineOwner
---------

Hope this helps!
Captain
Microsoft MVP

 

[BorstiNumberOne]

Thank you very much for your help Jack.
Today I ran Memtest86+ (2 passes in 2 hours) and during this time it founds 9 errors.
I think the memory is a little bit defect and I will send them back tomorrow.
I had the RAM since a half year and with six different BIOSes,
but the two bluescreens occured only in the last weeks.
When the new RAM is back, I 'll follow your hint and uninstall AntiVir.
Doyou know a better alternative for AntiVir (e.g. Windows Defender or Avast)?

Regards
Sten

 

[Capt.Jack Sparrow]

Your Welcome! Report us back with the results.