Hi st230.
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED.
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS.
Your latest dump file lists
ataport.SYS as the probable cause. This is a Windows System file and for it to be the cause of your crash is highly unlikely.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes often indicate hardware issues.
As a Priority:
sptd.sys Tue Nov 23 11:47:37 2010 The
sptd.sys driver is notorious for causing BSOD's with Windows 7. It's a driver used and installed along with Daemon Tools and Alcohol 120 which you'll also have to uninstall.
Then use the correct (32bit or 64bit) download from
Duplex Secure - Downloads to uninstall the SPTD.SYS driver.
Make sure to select the
uninstall button!
DO NOT SELECT INSTALL!!
Outdated Drivers. Update:
AtiPcie.sys Tue May 05 16:00:22 2009 ATI PCIE Chipset Driver. Go to
Mobo Mfr. or
AMD
Bugcheck Analysis:
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {0, 0, 0, 0}
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : ataport.SYS ( ataport!PortListRemoveRequest+22 )
Followup: MachineOwner
---------
5: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
Debugging Details:
------------------
EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
FAULTING_IP:
+3161373564613636
00000000`00000000 ?? ???
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000000
ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0
BUGCHECK_STR: 0x1E_0
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 2
EXCEPTION_RECORD: fffff880032cc708 -- (.exr 0xfffff880032cc708)
ExceptionAddress: fffff880011e2eb6 (ataport!PortListRemoveRequest+0x0000000000000022)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
TRAP_FRAME: fffff880032cc7b0 -- (.trap 0xfffff880032cc7b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8007c9a290 rbx=0000000000000000 rcx=fffffa8007a53440
rdx=fffffa800802c040 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880011e2eb6 rsp=fffff880032cc948 rbp=fffffa8007a533d0
r8=fff7fa800802cbb0 r9=fffffa8008028bb0 r10=fffffa8007a3d620
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
ataport!PortListRemoveRequest+0x22:
fffff880`011e2eb6 49894008 mov qword ptr [r8+8],rax ds:fb02:fff7fa80`0802cbb8=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002c825fe to fffff80002c8ac10
STACK_TEXT:
fffff880`032cb7e8 fffff800`02c825fe : 00000000`00000000 00000000`00000000 fffff880`032cbf60 fffff800`02cb6830 : nt!KeBugCheck
fffff880`032cb7f0 fffff800`02cb64fd : fffff800`02e9471c fffff800`02dd1c30 fffff800`02c0e000 fffff880`032cc708 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`032cb820 fffff800`02cb52d5 : fffff800`02dd50fc fffff880`032cb898 fffff880`032cc708 fffff800`02c0e000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`032cb850 fffff800`02cc6361 : fffff880`032cc708 fffff880`032cbf60 fffff880`00000000 fffffa80`07a53440 : nt!RtlDispatchException+0x415
fffff880`032cbf30 fffff800`02c8a2c2 : fffff880`032cc708 00000000`0000000b fffff880`032cc7b0 00000000`00000014 : nt!KiDispatchException+0x135
fffff880`032cc5d0 fffff800`02c88bca : 00000000`000049d1 fffff800`02ca6237 00000000`00000011 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`032cc7b0 fffff880`011e2eb6 : fffff880`011e395c 00000000`0000000a 00000000`00000014 fffffa80`07a53440 : nt!KiGeneralProtectionFault+0x10a
fffff880`032cc948 fffff880`011e395c : 00000000`0000000a 00000000`00000014 fffffa80`07a53440 00000000`00000000 : ataport!PortListRemoveRequest+0x22
fffff880`032cc950 fffff880`011e3755 : 00000000`00000014 00000000`00000002 00000000`00000000 fffff8a0`02540000 : ataport!TransferRequestsToQueue+0x34
fffff880`032cc980 fffff880`011db20e : 00000000`00000001 fffffa80`07a531b0 fffffa80`07a533d0 fffffa80`08028010 : ataport!PortAvioSchedulerTransferBatch+0x171
fffff880`032cc9c0 fffff880`011dd59a : 00000000`00000000 00000000`00000000 fffffa80`07a531b0 fffffa80`08028010 : ataport!IdeStartNextDeviceRequest+0x66
fffff880`032cca60 fffff880`011dd104 : fffffa80`07a3c1a0 00000000`00000000 fffffa80`07a3c1a0 fffffa80`08028010 : ataport!IdeProcessCompletedRequests+0x26a
fffff880`032ccb90 fffff880`00e5b0cc : fffffa80`069df000 00000000`00000000 fffffa80`07a3c118 fffffa80`07a3c100 : ataport!IdePortCompletionDpc+0x1a8
fffff880`032ccc50 fffffa80`069df000 : 00000000`00000000 fffffa80`07a3c118 fffffa80`07a3c100 00000000`00000010 : sptd+0x460cc
fffff880`032ccc58 00000000`00000000 : fffffa80`07a3c118 fffffa80`07a3c100 00000000`00000010 00000000`00000246 : 0xfffffa80`069df000
STACK_COMMAND: kb
FOLLOWUP_IP:
ataport!PortListRemoveRequest+22
fffff880`011e2eb6 49894008 mov qword ptr [r8+8],rax
SYMBOL_STACK_INDEX: 7
SYMBOL_NAME: ataport!PortListRemoveRequest+22
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ataport
IMAGE_NAME: ataport.SYS
DEBUG_FLR_IMAGE_TIMESTAMP: 4ce79293
FAILURE_BUCKET_ID: X64_0x1E_0_ataport!PortListRemoveRequest+22
BUCKET_ID: X64_0x1E_0_ataport!PortListRemoveRequest+22
Followup: MachineOwner
Drivers:
Code:
fffff880`01079000 fffff880`010d0000 ACPI ACPI.sys Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`01400000 fffff880`01489000 afd afd.sys Mon Apr 25 03:33:58 2011 (4DB4DD96)
fffff880`045e6000 fffff880`045fb000 amdppm amdppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`01059000 fffff880`01064000 amdxata amdxata.sys Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`04494000 fffff880`0449c000 AppleCharger AppleCharger.sys Tue Apr 27 04:54:05 2010 (4BD65FDD)
fffff880`01050000 fffff880`01059000 atapi atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`011d1000 fffff880`011fb000 ataport ataport.SYS Sat Nov 20 09:19:15 2010 (4CE79293)
fffff880`01889000 fffff880`01891000 AtiPcie AtiPcie.sys Tue May 05 16:00:22 2009 (4A005486)
fffff880`0165c000 fffff880`01663000 Beep Beep.SYS Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`04483000 fffff880`04494000 blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`018c7000 fffff880`018f1000 cdrom cdrom.sys Sat Nov 20 09:19:20 2010 (4CE79298)
fffff880`00c00000 fffff880`00cc0000 CI CI.dll Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`01859000 fffff880`01889000 CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`00cea000 fffff880`00d48000 CLFS CLFS.SYS Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`01508000 fffff880`0157a000 cng cng.sys Sat Nov 20 10:08:45 2010 (4CE79E2D)
fffff880`01891000 fffff880`0189f000 crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`04400000 fffff880`04483000 csc csc.sys Sat Nov 20 09:27:12 2010 (4CE79470)
fffff880`013d1000 fffff880`013ef000 dfsc dfsc.sys Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`045d7000 fffff880`045e6000 discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`01843000 fffff880`01859000 disk disk.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`018ab000 fffff880`018b4000 dump_atapi dump_atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`0189f000 fffff880`018ab000 dump_dumpata dump_dumpata.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`018b4000 fffff880`018c7000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`01064000 fffff880`01078000 fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`00faf000 fffff880`00ffb000 fltmgr fltmgr.sys Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`0158b000 fffff880`01595000 Fs_Rec Fs_Rec.sys Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01809000 fffff880`01843000 fvevol fvevol.sys Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`01b00000 fffff880`01b4a000 fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
fffff800`031f7000 fffff800`03240000 hal hal.dll Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`01800000 fffff880`01809000 hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff800`00bd2000 fffff800`00bdc000 kdcom kdcom.dll Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff880`014ed000 fffff880`01508000 ksecdd ksecdd.sys Sat Nov 20 09:21:15 2010 (4CE7930B)
fffff880`01600000 fffff880`0162b000 ksecpkg ksecpkg.sys Sat Nov 20 10:10:34 2010 (4CE79E9A)
fffff880`00cc9000 fffff880`00cd6000 mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 02:29:09 2009 (4A5BDF65)
fffff880`011b7000 fffff880`011d1000 mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`0162b000 fffff880`0165c000 MpFilter MpFilter.sys Wed Apr 06 21:07:29 2011 (4D9CC801)
fffff880`017ef000 fffff880`017fa000 Msfs Msfs.SYS Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`010d0000 fffff880`010da000 msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`0148f000 fffff880`014ed000 msrpc msrpc.sys Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`045cc000 fffff880`045d7000 mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`01be8000 fffff880`01bfa000 mup mup.sys Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`01693000 fffff880`01786000 ndis ndis.sys Sat Nov 20 09:23:30 2010 (4CE79392)
fffff880`04514000 fffff880`04523000 netbios netbios.sys Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`044a0000 fffff880`044e5000 netbt netbt.sys Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`01786000 fffff880`017e6000 NETIO NETIO.SYS Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`015ba000 fffff880`015cb000 Npfs Npfs.SYS Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`045c0000 fffff880`045cc000 nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`02c0e000 fffff800`031f7000 nt ntkrnlmp.exe Thu Jun 23 03:53:23 2011 (4E02AAA3)
fffff880`0122e000 fffff880`013d1000 Ntfs Ntfs.sys Fri Mar 11 03:39:39 2011 (4D79997B)
fffff880`018f1000 fffff880`018fa000 Null Null.SYS Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`044ee000 fffff880`04514000 pacer pacer.sys Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`0111a000 fffff880`0112f000 partmgr partmgr.sys Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`010e7000 fffff880`0111a000 pci pci.sys Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`011a0000 fffff880`011a7000 pciide pciide.sys Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`011a7000 fffff880`011b7000 PCIIDEX PCIIDEX.SYS Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`0157a000 fffff880`0158b000 pcw pcw.sys Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`00cd6000 fffff880`00cea000 PSHED PSHED.dll Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`0456f000 fffff880`045c0000 rdbss rdbss.sys Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`01681000 fffff880`0168a000 RDPCDD RDPCDD.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`0168a000 fffff880`01693000 rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`017e6000 fffff880`017ef000 rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`01bae000 fffff880`01be8000 rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`00f80000 fffff880`00faf000 SCSIPORT SCSIPORT.SYS Sat Nov 20 10:34:01 2010 (4CE7A419)
fffff880`04523000 fffff880`04540000 serial serial.sys Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`01ba6000 fffff880`01bae000 spldr spldr.sys Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`00e15000 fffff880`00f77000 sptd sptd.sys Tue Nov 23 11:47:37 2010 (4CEBA9D9)
fffff880`018fc000 fffff880`01b00000 tcpip tcpip.sys Tue Jun 21 04:33:55 2011 (4E001123)
fffff880`015ed000 fffff880`015fa000 TDI TDI.SYS Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`015cb000 fffff880`015ed000 tdx tdx.sys Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`0455b000 fffff880`0456f000 termdd termdd.sys Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff880`01200000 fffff880`01226000 tunnel tunnel.sys Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`010da000 fffff880`010e7000 vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`01663000 fffff880`01671000 vga vga.sys Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`01595000 fffff880`015ba000 VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`01000000 fffff880`0103c000 vmbus vmbus.sys Sat Nov 20 09:57:29 2010 (4CE79B89)
fffff880`01b4a000 fffff880`01b5a000 vmstorfl vmstorfl.sys Sat Nov 20 09:57:30 2010 (4CE79B8A)
fffff880`0112f000 fffff880`01144000 volmgr volmgr.sys Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`01144000 fffff880`011a0000 volmgrx volmgrx.sys Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`01b5a000 fffff880`01ba6000 volsnap volsnap.sys Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`04540000 fffff880`0455b000 wanarp wanarp.sys Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`01671000 fffff880`01681000 watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00d48000 fffff880`00dec000 Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00dec000 fffff880`00dfb000 WDFLDR WDFLDR.SYS Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`044e5000 fffff880`044ee000 wfplwf wfplwf.sys Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`0103c000 fffff880`01050000 winhv winhv.sys Sat Nov 20 09:20:02 2010 (4CE792C2)
fffff880`013ef000 fffff880`013f8000 wmiacpi wmiacpi.sys Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`00f77000 fffff880`00f80000 WMILIB WMILIB.SYS Tue Jul 14 00:19:51 2009 (4A5BC117)
Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.
HTH.