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BLUE SCREEN OF DEATH - Posting Instructions
DETAILED INSTRUCTIONS
If you are seeking help for Windows 7 or Vista BSODs, please follow these instructions carefully. The total time required will be less than 15 minutes; most of it SYSTEM run time. When you have finished the steps, create a new thread HERE in Crashes, BSODs and Debugging and select a thread title that includes "BSOD". In your initial post, describe your system crashes in detail and provide basic system information - if you know it -
1. Download SysInternals AutoRuns from Microsoft TechNet and SAVE it to your DOCUMENTS folder.
2. Download the Windows 7 & Vista EXE file - save it to your DOCUMENTS folder.
3. RIGHT-click on the EXE file icon (from step #2) and select "Run as Administrator"
*** Running as Administrator is imperative
- The small black cmd/DOS screen will appear with status information
- Other windows will open & close
- NO user interaction - except SysInternals AutoRuns EULA - "Accept" it and allow the batch script to complete
- The batch file may need up to 10 minutes to run - PLEASE be patient !
- output = a new folder found in Documents named Windows7_Vista_jcgriff2
4. Run a System Health Report - save in HTML (default file extension) format:
START | type perfmon /report - a viewer will appear. Save as an HTML file.
5. Zip up the entire Windows7_Vista folder & the PERFMON HTML file and attach the zip file to your next post.
Please do not modify the files in the Windows 7_Vista folder as ALL files are needed.
There is a very limited number of BSOD kernel dump specialists. So, please be patient.
If you have not received a response in 48 hours, you may "" the thread.
6. Please start by running these bootable hardware diagnostics while waiting for a reply to your post:
H/W Diagnostics:
· Memory Diagnostics (read the details at the link)
· HD Diagnostic (read the details at the link)
If no memory dumps --> BSODs Not Producing Kernel Memory Dumps?
`
How to ZIP a file and ATTACH it to your post
Zipping up the Windows7_Vista_jcgriff2 folder - RIGHT-click on the Windows7_Vista_jcgriff2 folder, select "Send To", select "Compressed (zipped) folder". There should now be a zip file named Windows7_Vista_jcgriff2.zip. This is the file that will be attached to your post.
Attaching the Windows7_Vista_jcgriff2 zipped file to a post - start a reply to your post as you normally would. Once in the reply screen, scroll down and you will see "Manage Attachments". Click on it. A smaller screen will appear - click on "Browse" - up toward the top. Locate the zip file that you are attaching and select it = Windows7_Vista_jcgriff2.zip - in your Documents folder. Click 2x on it. You will be returned to the smaller screen. Click on "Upload" (next to Browse). Close the smaller window and submit your reply post.
Revised for w7forums.com permissibly with J. C. Griffith's Permission.
DETAILED INSTRUCTIONS
If you are seeking help for Windows 7 or Vista BSODs, please follow these instructions carefully. The total time required will be less than 15 minutes; most of it SYSTEM run time. When you have finished the steps, create a new thread HERE in Crashes, BSODs and Debugging and select a thread title that includes "BSOD". In your initial post, describe your system crashes in detail and provide basic system information - if you know it -
1. Download SysInternals AutoRuns from Microsoft TechNet and SAVE it to your DOCUMENTS folder.
2. Download the Windows 7 & Vista EXE file - save it to your DOCUMENTS folder.
3. RIGHT-click on the EXE file icon (from step #2) and select "Run as Administrator"
*** Running as Administrator is imperative
- The small black cmd/DOS screen will appear with status information
- Other windows will open & close
- NO user interaction - except SysInternals AutoRuns EULA - "Accept" it and allow the batch script to complete
- The batch file may need up to 10 minutes to run - PLEASE be patient !
- output = a new folder found in Documents named Windows7_Vista_jcgriff2
4. Run a System Health Report - save in HTML (default file extension) format:
START | type perfmon /report - a viewer will appear. Save as an HTML file.
5. Zip up the entire Windows7_Vista folder & the PERFMON HTML file and attach the zip file to your next post.
Please do not modify the files in the Windows 7_Vista folder as ALL files are needed.
There is a very limited number of BSOD kernel dump specialists. So, please be patient.
If you have not received a response in 48 hours, you may "" the thread.
6. Please start by running these bootable hardware diagnostics while waiting for a reply to your post:
H/W Diagnostics:
· Memory Diagnostics (read the details at the link)
· HD Diagnostic (read the details at the link)
If no memory dumps --> BSODs Not Producing Kernel Memory Dumps?
`
How to ZIP a file and ATTACH it to your post
Zipping up the Windows7_Vista_jcgriff2 folder - RIGHT-click on the Windows7_Vista_jcgriff2 folder, select "Send To", select "Compressed (zipped) folder". There should now be a zip file named Windows7_Vista_jcgriff2.zip. This is the file that will be attached to your post.
Attaching the Windows7_Vista_jcgriff2 zipped file to a post - start a reply to your post as you normally would. Once in the reply screen, scroll down and you will see "Manage Attachments". Click on it. A smaller screen will appear - click on "Browse" - up toward the top. Locate the zip file that you are attaching and select it = Windows7_Vista_jcgriff2.zip - in your Documents folder. Click 2x on it. You will be returned to the smaller screen. Click on "Upload" (next to Browse). Close the smaller window and submit your reply post.
Revised for w7forums.com permissibly with J. C. Griffith's Permission.
