Bsod - driver_irql_not_less_or_equal

[JohnnyBravo1000]

This problem keeps occuring on my laptop and I can't seem to get rid of it.

Here is one description of the problem:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000064
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880048F3BBE
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\013111-25989-01.dmp
C:\Users\John\AppData\Local\Temp\WER-54459-0.sysdata.xml

I'll try and attach the latest minidump file if I can.

 

[JohnnyBravo1000]

I don't seem to be able to zip up the MiniDump file.

 

[Elmer BeFuddled]

I don't seem to be able to zip up the MiniDump file.

That's usually a permissions issue.

Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.

 

[JohnnyBravo1000]

That's usually a permissions issue.

Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.

I tried that but it didn't work. I got the same message.

Ok. False alarm. It seems I didn't have Enable Small Memory Dump selected. I had Kernel or something selected.

It looks as though I'll now have to wait until the problem occurs again before attaching the file.

 

[Elmer BeFuddled]

The D1 code refers to a device driver as being the cause. While you're waiting to crash again, download and run DriverView from Nirsoft. With the DriverView window in focus, select all (Ctrl+A) then File > Save selected Items. Save as a txt file and attach to a post. We may be able to spot potential rogue drivers and start clearing them up. A pre-emptive strike, so to speak.

 

[JohnnyBravo1000]

The D1 code refers to a device driver as being the cause. While you're waiting to crash again, download and run DriverView from Nirsoft. With the DriverView window in focus, select all (Ctrl+A) then File > Save selected Items. Save as a txt file and attach to a post. We may be able to spot potential rogue drivers and start clearing them up. A pre-emptive strike, so to speak.

Thanks for your help.

I am running Windows 7 64bit. I assume I need to download DriverView for x64? Apologies for what is probably a silly question!

 

[JohnnyBravo1000]

Think I've done this correctly.

As requested, here are the drivers on my system according to DriverView.

 

[JohnnyBravo1000]

Another random question.

When I locate the minidump folder by typing C:\Windows\Minidump into the search box it shows one minidump folder.

When I access the folder and search for it again, two folders are displayed in the search results. Only one is displayed when I investigate via My Computer though.

I'm a little confused by this.

 

[Elmer BeFuddled]

I don't know for sure, it could well be because it gets put into your "recent" folder.

 

[JohnnyBravo1000]

I don't know for sure, it could well be because it gets put into your "recent" folder.

Interesting. I was more curious than anything else.

I think you may well be right as I've just tried it again (without deleting or moving anything) and only one is showing up in the search results.

I guess you learn something new every day!

Is the attached file any use? Does anything stand out?

 

[Elmer BeFuddled]

There may be others. This was just a very quick run through to spot the obvious ones.
As a Priority:

Norton is known to be a cause of BSOD's on Windows 7 systems. I suggest that you uninstall Norton using the Norton Removal Tool in Safe Mode. Download Blue Screen friendly Microsoft Security Essentials as its replacement. Make sure Windows firewall is enabled!

Outdated Drivers. Update:
Driver Name : btwavdt.sys One of many.
Description : Broadcom Bluetooth AVDT Service
Version : 6.2.0.6400
Modified Date : 23/12/2008 18:11:32
Created Date : 26/08/2009 19:01:31
Link: Broadcom Bluetooth

Driver Name : k57nd60a.sys
Description : Broadcom NetLink (TM) Gigabit Ethernet NDIS6.x Unified Driver.
Version : 11.22.0.2 (cbuild.04262009-422,b57nd6x-rel_11.4-lhdepot1106.CL-70171)
Modified Date : 10/06/2009 21:34:36
Created Date : 10/06/2009 21:34:36
Link: Broadcom Ethernet

Driver Name : CtClsFlt.sys
Description : Video Class Upper Filter Driver (64-bit)
Version : 2.00.08.00
Modified Date : 15/06/2009 14:06:42
Created Date : 26/08/2009 19:15:24
Link: Creative Support

Driver Name : netw5v64.sys
Description : Intel® Wireless WiFi Link Driver
Version : 12.4.1.4
Modified Date : 10/06/2009 21:35:28
Created Date : 10/06/2009 21:35:28
Link : Intel Wi-Fi

Driver Name : OA008Ufd.sys
Description : Video Class Upper Filter Driver (64-bit)
Version : 1.01.08.00
Modified Date : 06/03/2009 07:33:58
Created Date : 06/03/2009 07:33:58
Link : Creative Support

 

[JohnnyBravo1000]

I was just about to check out the drivers above, and it crashed again!

I've attached the MiniDump file. I hope I've done it right! Hope you manage to make some sense of it, because I can't even open it!

It let me zip it up, which is more than it let me do yesterday. I'm hoping that's due to me changing the options as mentioned previously!

 

[cybercore]

This crash was caused by the old drive of Intel Wi Fi. Update all your old drivers as said in Elmer's post above.

 

[JohnnyBravo1000]

Thanks very much to you both.

I have done as you instructed and I haven't had a BSOD since.