SOLVED BSOD crash file

[Earl Wagener]

Hello: I'm having BSOD crashes which appear in c:/windows/minidump.
I'm uploading the file here for those who wish to review it. I do not know the cause of this crash.
File is in ZIP format.
Thanks.

Adding two zip folders. Hope these are not empty !
Thanks so much for looking .

 

[TrainableMan]

The zip you uploaded is empty.

 

[Earl Wagener]

The zip you uploaded is empty.

Hello TrainableMan !! I have loaded two new files. Hope I did it right this time and these files are not empty.
Thanks for looking!
Ron

 

[TrainableMan]

The DMPs aren't empty but they only point to the W7 kernal which is a catch-all rather than the actual cause.

You have so much Norton stuff running in there I would like to blame them but I would just say make sure it is up-to-date and run a complete scan of your system to rule out a virus.

So when the DMP isn't a lot of help we need to look at the conditions. What is the computer make/model? Is this a new computer? Have you had these problems as long as you owned it or are they a recent occurrence? Does it happen at a particular time, such as browsing the web (be specific if it is watching videos online), or playing a certain video game?

The first step is to update all your drivers if possible; if it is during videos or a game then the most important driver to update is the video and second most likely would be the network LAN or wi-fi driver. I'm guessing this is a laptop since you are using the basic Intel drivers for video so try the Intel update utility. Then for network check out the Atheros Network Adapters.

 

[Earl Wagener]

Hello Trainableman: Thanks for the info. I uninstalled Norton's, updated drivers and the system worked ...for about 20 hrs. then BSOD again. I am attaching the recent minidump file.
My system is a 4 yr old Dell to which I have recently put in a solid state drive. When this new drive was installed, Windows 7 Professional was installed as the os. Things worked fine until I restored some files from a system where Windows 7 Ultimate was the os. Could my system os be compromized because of the two different os systems...and if so, would a reinstall of Pro be advisable?
Thanks for your help.

 

[TrainableMan]

The latest DMP is still the same, points to the Windows kernal.

Could it be the OS? Yeah it could be but I generally look at the drivers first because a reinstall is a good bit of work (and if it is the drivers then, if any different, they would be older, not newer after a reinstall). What happens if you run the system file checker: SFC /Scannow ? If you do reinstall let us know.

I would go to the HDD manufacturer's website and see if there is a firmware and/or driver update.

And when I said about wanting to blame Norton it is because I'm not a fan, not because I saw anything that indicated them as a problem.

What are you running at the time of the BSODs?

 

[Earl Wagener]

TrainableMan: Ran a diagnostic check on my system and had errors with my 6 week old Patriot Multi-Core Ram
stick !! Replaced it and after 24 hrs, things seem to be working. Thanks for you help. Issue appears to be
resolved. Thx.

 

[TrainableMan]

Unfortunately manufacturing defects in new RAM is somewhat common. It is always a good idea to test new RAM with memtest86+ for 6 to 10 passes; no errors is not a gaurantee it is good but getting errors from memtest is reason to believe there is a problem with the RAM or the RAM settings.

Glad you got it worked out.