I purchased my (new) Dell Inspiron desktop about 7 months ago. The original OS (Vista) was unsatisfactory in that it would not allow me to install my Quicken accounting software, but at least it worked Ok in other respects. After upgrading to Windows 7 I found I could install Quicken but now started getting a blank screen when the computer went into sleep mode and (often) when I tried to open up of a morning. I dealt with the sleep mode problem by switching it off, but the morning blank screen problem continues.
It works like this - about 40% of the time the computer boots up normally. At other times I may have to reboot two or three times before I can get past the "Starting Windows" logo without having the screen go black. Often in these cases the small whirling disc has appeared on the screen as usual, suggesting I'm about to get my display, but the disc then disappears and I'm left with a black screen (again). Sometimes, the computer will boot up on the second or third try. Sometimes, after several unsuccessful attempts at rebooting, I've had success after switching off at the power point and allowing the computer to rest for a short time. But, because this isn't always successful, I can't be sure that this action contributed to the successful reboot. Lights on the computer tower indicate it (the computer) is operating even though the screen is black. When contacted (by phone on a number of occasions) Dell technicians have been very cooperative and spent a considerable amount of time trying to fix the problem - unsuccessfully, as it turns out each time. On the most recent occasion, Dell recommended replacement of the BIOS and reinstallation of the Windows 7 OS (which was done) - all to no avail.
Is anyone else having this problem? And, more importantly, has anyone else had the problem and fixed it?
It works like this - about 40% of the time the computer boots up normally. At other times I may have to reboot two or three times before I can get past the "Starting Windows" logo without having the screen go black. Often in these cases the small whirling disc has appeared on the screen as usual, suggesting I'm about to get my display, but the disc then disappears and I'm left with a black screen (again). Sometimes, the computer will boot up on the second or third try. Sometimes, after several unsuccessful attempts at rebooting, I've had success after switching off at the power point and allowing the computer to rest for a short time. But, because this isn't always successful, I can't be sure that this action contributed to the successful reboot. Lights on the computer tower indicate it (the computer) is operating even though the screen is black. When contacted (by phone on a number of occasions) Dell technicians have been very cooperative and spent a considerable amount of time trying to fix the problem - unsuccessfully, as it turns out each time. On the most recent occasion, Dell recommended replacement of the BIOS and reinstallation of the Windows 7 OS (which was done) - all to no avail.
Is anyone else having this problem? And, more importantly, has anyone else had the problem and fixed it?
